Stake’s generous bonus that wasn’t

[satchnz]

I woke up to the following email from Stake casino this morning:

So I logged in to claim my bonus but was met with a message saying my bonus code was not valid. After talking to Stake online support, I was told it was sent in error. I did a quick search online and found that this email had probably been sent to all of their .com customers in error. Shortly afterwards, I received a bulk email saying the email was an error and to enjoy an extra 10% added to my next weekly bonus. (I don’t think I’m at a high enough tier to get weekly bonuses).

For such a big operation they seem to make some basic errors…

I’m sure others on here received the same email?

 

[Pocketdiggers77]

I got the same email and same result as you. I have an account at stake.com but never deposited. Support sent out the same scripted email to everyone that contacted them. I didnt get the mass explanation email until 10 hours after the bogus one. One thing I’ve noticed with all of the casinos these days, the only thing they are good at is making excuses and all of them have terrible customer support.

 

[Casinos Hate Winners]

I got that fake bonus too even asked support later where it was

 

[satchnz]

I woke up to another email from Stake offering another free bonus. Upon trying to claim it, I got the same "invalid bonus code" error. WTF is this company doing??

 

[satchnz]

I've been waiting on "live" chat for an hour now with no reply. I guess they've send this to almost everyone again due to another monumental stuff up. World's largest online casino....

 

[thediro]

There trying to get as many of your attentions possible to generate clicks and hits back on there website so you guys go constantly spam there support

No but truthfully, it doesnt even surprise me anymore, half these sites/casinos are all the ripping it now days.

 

[satchnz]

There trying to get as many of your attentions possible to generate clicks and hits back on there website so you guys go constantly spam there support

No but truthfully, it doesnt even surprise me anymore, half these sites/casinos are all the ripping it now days.

Site clicks and support messages aren't making them any money. These stuff ups are more likely to turn customers away.

 

[thediro]

Site clicks and support messages aren't making them any money. These stuff ups are more likely to turn customers away.

But it is still bringing them attention/attraction none the less, so think how many people are all trying to jump on the bonus while in the meantime deciding to rejoin back in general.

 

[satchnz]

Here’s what I got back from live support (eventually…)

Thank you for reaching out.
My name is Stefan, and l'll be assisting you today.
The email was sent due to a system error, which can occasionally occur when operating a large platform with multiple features.
Please note that we are unable to provide a bonus link, as the bonus mentioned in the email does not exist.
We will do our best to prevent similar issues from occurring in the future.
As an apology, we are offering a compensation bonus that you can claim here.
Thank you for your understanding.

I was given a whopping $5.00 compensation lol. So I learnt them a lesson and turned it into $60.00*

*including my monthly bonus of $5.00 plus a $40.00 deposit.