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Some advice for people playing at Guts.

petro

petro

Dormant account, per user request
Joined
Nov 28, 2010
Location
Narnia
If you win with the Welcome Package 1 and 3.
Don't withdraw until the next day after you have got the free spins on Starburst.
Otherwise you will have $2-$3 sitting in your account from the free spins that you can't really do anything with.

It's the same for Free Spin Friday. My advice here would be to deposit the $20 and wager $20 then wait till the free spins are credited to your account before you withdraw or play on.
 
Free spins with Guts do not require any wagering. I don't see how you are having an issue.

:D:D:D

petro said:
If you win with the Welcome Package 1 and 3.
Don't withdraw until the next day after you have got the free spins on Starburst.
Otherwise you will have $2-$3 sitting in your account from the free spins that you can't really do anything with.

It's the same for Free Spin Friday. My advice here would be to deposit the $20 and wager $20 then wait till the free spins are credited to your account before you withdraw or play on.
Click to expand...
 
amourgirl said:
Free spins with Guts do not require any wagering. I don't see how you are having an issue.

:D:D:D
Click to expand...

Issue is the double withdrawal fee. $3 from Guts and a percentage from Skrill. You don't seriously think you can win anything meaningful with those free games? :rolleyes:

Guts Casino Video Poker

All of their VP uses Net Entertainment software.
No auto-hold unless hand has a winning pay.

Deuces Wild 97.9716%
Bonus Deuces Wild 99.1461%
All American 98.11%
Joker Wild 97.9469%
Aces and Eights 99.0926%
Jacks or Better 99.5599% (A slightly better paytable than the full pay JoB.)

I had some serious problems with their slots.
Betting $2-$3 a spin and the game was coming up with errors mid spin and ejecting me from the game.
This happened about 5 times. I was in a bonus round too and I don’t even know if my credits went up because the game kept coming up with errors.

I tried their support for assistance. I followed exactly what they said; delete the cookies and also tried another browser and also updated flash player. After it still kept on happening I emailed these screenshots to: [email protected]

300 Shields Error.webp

Cherries Gone WIld.webp
 
does not matter when u with draw guts got no hold bars on free spins,

OHHH Double withdraw fee lol, you have got to win first, I no where you coming from, if you do get lucky you have 2 withdraw fees, But I have metioned many of time,
When sites give you free spins if deposit and use your cash first and win, Than withdraw than go back to your deposit spins, I was told a few months back by butlers that its not aloud? Well if thats the case than surely its another ploy to be a deposit bonus with wager?
If givn free spins after deposit than surley you should be aloud to withdraw than hit the free spins? other wise its not free its a deposit bonus,? with mrga wager
 
spintee said:
does not matter when u with draw guts got no hold bars on free spins,

OHHH Double withdraw fee lol, you have got to win first, I no where you coming from, if you do get lucky you have 2 withdraw fees, But I have metioned many of time,
When sites give you free spins if deposit and use your cash first and win, Than withdraw than go back to your deposit spins, I was told a few months back by butlers that its not aloud? Well if thats the case than surely its another ploy to be a deposit bonus with wager?
If givn free spins after deposit than surley you should be aloud to withdraw than hit the free spins? other wise its not free its a deposit bonus,? with mrga wager
Click to expand...

Different places have different rules.
On Guts you can do whatever, and it's no wagering. Normally if you need to deposit to get free spins they are credited the day after anyway.
 
If I won on Thursday id always withdraw the same day as the £2 fee guts charge to withdraw to neteller is very little really. And the free spins the next day are just a bonus but to be fair ive regularly won a lot more than a couple of pound of the free spins. Theres been a few times ive won enough to withdraw right away as hit a bonus round of them but ive never actually withdrew any winnings straight away as have to play for a while as kind of think its unfair to cash it out right away. That's just me tho ive a very daft outlook on some things.
 
Tirilej said:
Different places have different rules.
On Guts you can do whatever, and it's no wagering. Normally if you need to deposit to get free spins they are credited the day after anyway.
Click to expand...

I no that 1, Im talking about butlers bingo, deposit 10 get 100 free spins, wAs disgust a few months back and ask what if i deposit 10 win than withdraw and use free spins? Well you guesed it he said that he does not alow that? If I have to I will pull up the thread,

I also asked the other day and people options was if its free spins for making a deposit than you should be aloud a withdraw, As remember these spins come with x30 wager
 
spintee said:
I no that 1, Im talking about butlers bingo, deposit 10 get 100 free spins, wAs disgust a few months back and ask what if i deposit 10 win than withdraw and use free spins? Well you guesed it he said that he does not alow that? If I have to I will pull up the thread,

I also asked the other day and people options was if its free spins for making a deposit than you should be aloud a withdraw, As remember these spins come with x30 wager
Click to expand...

Well, they don't have the same rules or promotions, but this was also 100 free spins. On Guts it's normally not that many.

To make a deposit and cash that out again just to use the free spins is not what it's ment for, and would not be ok.
In this case it's seen like a deposit bonus and are treated like that.

It's your choice if you want to use it or not.
 
Tirilej said:
Well, they don't have the same rules or promotions, but this was also 100 free spins. On Guts it's normally not that many.

To make a deposit and cash that out again just to use the free spins is not what it's ment for, and would not be ok.
In this case it's seen like a deposit bonus and are treated like that.

It's your choice if you want to use it or not.
Click to expand...

Thats where the argument comes in to affect, you read the sloty vegas thread about how many times you have to turn ocer your cash?

This is not an ongoing promo at butlers, Its what they send you now and than along with there sister site glossy, Now if you get the offer and use free spins straight away than your deposit is auto hiched on to wr, If you do not take the free spins and have a good sesion and withdraw than my question was would it be ok to now use your 100 spins?If this is the case and you are not or get bonus band than to me its just another ploy to make you deposit thinking you had free spins,
 
spintee said:
Thats where the argument comes in to affect, you read the sloty vegas thread about how many times you have to turn ocer your cash?

This is not an ongoing promo at butlers, Its what they send you now and than along with there sister site glossy, Now if you get the offer and use free spins straight away than your deposit is auto hiched on to wr, If you do not take the free spins and have a good sesion and withdraw than my question was would it be ok to now use your 100 spins?If this is the case and you are not or get bonus band than to me its just another ploy to make you deposit thinking you had free spins,
Click to expand...

Well, we just have to ask our little Butler rep to clarify how it is, or you'll ask them directly.

Maybe he won't reply until Monday since the weekend have begun but I assume you don't play that offer now?
 
Tirilej said:
Well, we just have to ask our little Butler rep to clarify how it is, or you'll ask them directly.

Maybe he won't reply until Monday since the weekend have begun but I assume you don't play that offer now?
Click to expand...

I did ask, not directly but he did reply with thats not alowed, If you deposit and withdraw than take your free spins I can see this as a problem for site but a genunie player that makes a deposit plays normally and gets a win than surley if decide to make withdraw they should let you keep spins, If not than its mearly a deposit bonus,

Yes I take the offer up now and than, and would nether deposit just to withdraw and have spins, Its only ten quid, But I ask the question as if I made deposit had a a good sesion and withdraw and used spins and won would the winnings be took of me?

Some times I use the dpinsd first as than I take it as a depo bonus, If I do not use the spins first than its bgging me about having the free spins there, If IanO can clarify abit better it would be good, As like guts ect no wager on spins so would not matter,

Any way hope you have good weekend and not losing to much :)

Happy spining all
 
mimi26 said:
why is there a fee to withdraw from guts? has this been explained I have never encountered it before
Click to expand...

Just to cover some costs, Which is more than fair as its not alot really, I think its video slots you get 1 free withdraw a week, verajohn charge £5 if less than £50, They said they look into it, so if a small roller and like to deposit the odd 20 now and than and double your cash than £5 is alot, Take into account that withdrawals are swiftly done threw theses sites,
@Tirilej 30 is alot for a charge, no matter what you take out, be in 100 or 100,000 years back charging you would of been a crime lol, now days with all the casionos about and the brilliant help than a few quid does not seem that bad,
 
Another issue with Guts

I play in Australian dollar and it states there is a $3 charge to withdraw.
I went to withdraw then and it was about $3.60 to withdraw.
So, the $3 charge isn't true. I suspect its more of a percentage of the balance.
 
petro said:
I play in Australian dollar and it states there is a $3 charge to withdraw.
I went to withdraw then and it was about $3.60 to withdraw.
So, the $3 charge isn't true. I suspect its more of a percentage of the balance.
Click to expand...

guts is around 2.29 euros for me from uk pound it has always been the same pennys realy, i dont mind that they give out a fair ammount of free spins & things , although ive been hammering the site for around 6 weeks but not got anywhere on the mg side of things , but there a nice set up with fast cashout times & a great rep ben.
 
ProbabilityZero said:
I've been thinking of joining guts but am put off if there is a withdrawal fee. 32 red have never charged me to withdraw. Do they make this charge for debit/credit card withdrawals?
Click to expand...
Yes but note that it is not a majour amount, Also take into account if using credit card like any casino you may be charged by the card supplier, Its worth the few quid for the swift proses & selection of games
 
spintee said:
Yes but note that it is not a majour amount, Also take into account if using credit card like any casino you may be charged by the card supplier, Its worth the few quid for the swift proses & selection of games
Click to expand...

Mmmm another reason for me to stick to 32 red. Never been charged to withdraw by them or credit card company. Same goes for bet365, starspins, sky bingo and jackpotjoy. None have charged me. When a low roller like me even £3 significantly deducts my rtp.
 
ProbabilityZero said:
Mmmm another reason for me to stick to 32 red. Never been charged to withdraw by them or credit card company. Same goes for bet365, starspins, sky bingo and jackpotjoy. None have charged me. When a low roller like me even £3 significantly deducts my rtp.
Click to expand...

Agreed, If your playing a few hundred than it will not make that difference but if you deposits like 10- 20 - and treble your money than thatc ould be over 10% charge of your winnings,

Verjohn have a £5 fee for any think less than 50, So thats would be a min 10% charge
 
ProbabilityZero said:
Mmmm another reason for me to stick to 32 red. Never been charged to withdraw by them or credit card company. Same goes for bet365, starspins, sky bingo and jackpotjoy. None have charged me. When a low roller like me even £3 significantly deducts my rtp.
Click to expand...

I prefer 32red also, but tbh the dish of the day is getting worse its been deposit 200 get 50 free for days now, used to get at least 2 100% a week I really dont know whats going on there, I suppose its ok if you are depositing in hundreds but when you are depositing less it really does not make much difference. Also I know they give out daily bonus (there was 2 days last week were there was none), but I feel the promos should be looked at now and maybe changed a bit, just my feelings though
 
mimi26 said:
I prefer 32red also, but tbh the dish of the day is getting worse its been deposit 200 get 50 free for days now, used to get at least 2 100% a week I really dont know whats going on there, I suppose its ok if you are depositing in hundreds but when you are depositing less it really does not make much difference. Also I know they give out daily bonus (there was 2 days last week were there was none), but I feel the promos should be looked at now and maybe changed a bit, just my feelings though
Click to expand...

There was definitely a 100 percent bonus last week. The pattern for the whole summer has been one 100 percent, one 50 percent and a bunch of 25/10s every week (unless I'm getting a different sequence?, which would be surprising as I'm very much a murky lowroller).

As for Guts, a withdrawal fee is totally unacceptable. That's what put me off Jackpot City.
 
243 lines=daft said:
As for Guts, a withdrawal fee is totally unacceptable. That's what put me off Jackpot City.
Click to expand...
Either a Guts customer support told me or it's on CM here somewhere. Guts are wanting to get rid of the withdrawal fee.

But I agree, getting rid of the withdrawal fee will improve Guts.
 
anyone bothered to flag ben about it ? ? ?
edit ive just flagged him ) seems its going to remain , i dont see the hassle myself like ive said before you dont get any wagering on free spins & other things, upto the player if there ok with it )
 
mrjones said:
anyone bothered to flag ben about it ? ? ?
edit ive just flagged him )
Click to expand...

Thanks MrJones,

Hi Everyone,

Not really sure what to say. It is true that we have a withdrawal fee, other sites don't, other sites have wagering on free spins, we don't, some sites put a hold on the withdrawal for a certain period we don't, we process as soon as we can 24/7.

I guess how you value certain qualities of a casino will help you decide which one to play at which I respect and if a withdrawal fee puts you off of playing at Guts despite all our other enduring qualities that I respect that.

We are of course always looking at ways to improve our service and the feedback that we get from our customers and potential customers from such a great forum like this one is invaluable and we always take these comments on board for the future. Actually in many ways the way that we approached Guts was from feedback from you all during the many years that I have been a member of this forum and for that I thank you.

Have a nice evening,

Ben
 
Think its about £2 it works out for me for a withdrawal to neteller which is nothing really and I do not deposit large amounts. If I make a withdrawal then losing £2 is not even noticeable really and its a very small price to pay get money in neteller account so quick. And if anyone thinks its a lot to lose you could always leave a couple of pounds in your account from the many free spins wagering free that you get from GUTS and that will cover all your withdrawal fees. Also its not just guts most of the other multiplatform casinos are charging as well. Next and casinoluck might give first withdrawal free but rest that week are charged as well the same as guts.
 
Guts have achieved a kind of 'triple whammy' where they (1) have a rating over 9 by CM, (2) are raved about sincerely by a lot of members and (3) have an excellent rep on here.
That puts them into a relatively small and elite group with the likes of 32 Red, and it is affording them respect and status here. Quite right too.

With that status comes the spotlight. That is just the way it is.

So a player mentioning that making two withdrawals of 2k after a four figure win hit her with percentage based withdrawal fees totalling 60 pounds, people are going to take notice and ask questions (which they did).
The obvious question being 'what is the basis for the house being entitled to that sixty quid'. And that seems like a fair question to ask..?
On the other side of the coin, if what Petro is saying is true (ie that Guts are wanting to ditch the fee asap) then that's important information too.

Having said all that, I take back my own comment that this fee is 'totally unacceptable'.
Oversimplifying and making assumptions about what may be a complex issue wasn't a helpful thing to do, so apologies for that Ben.
 
243 lines=daft said:
So a player mentioning that making two withdrawals of 2k after a four figure win hit her with percentage based withdrawal fees totalling 60 pounds, people are going to take notice and ask questions (which they did).
Click to expand...

I believe the player you were talking about in this thread was Tirilej. She explainedHer two £30 withdrawal fees were at nordicbet not GUTS as guts charges the same couple of pound fee regardless of amount of withdrawal. I think it was an example to show how much other sites charge.
 
Having had a bad experience with Jackpot City's withdrawal fees I guess I just have a heightened antenna for these fees.

(Which were twice as much as Guts fees)

So I've got the wrong end of the stick here, and thanks for clearing that up Paul.
 
Last edited:
ProbabilityZero said:
Mmmm another reason for me to stick to 32 red. Never been charged to withdraw by them or credit card company. Same goes for bet365, starspins, sky bingo and jackpotjoy. None have charged me. When a low roller like me even £3 significantly deducts my rtp.
Click to expand...

I feel the same way - I mean, like I said in my post a few days ago, when the CC company is ALSO charging you say, £5 on a £200 cash advance, it all mounts up. I've no doubt that Guts is above board and honest, but like you say, it all eats into your profit.... and for low rollers like me and you, that's BIG bad news.
 
Matt44UK said:
I feel the same way - I mean, like I said in my post a few days ago, when the CC company is ALSO charging you say, £5 on a £200 cash advance, it all mounts up. I've no doubt that Guts is above board and honest, but like you say, it all eats into your profit.... and for low rollers like me and you, that's BIG bad news.
Click to expand...

I never get charged by credit card company for 32 red... For deposits or withdrawals. It's just a standard MasterCard
 
ProbabilityZero said:
I never get charged by credit card company for 32 red... For deposits or withdrawals. It's just a standard MasterCard
Click to expand...

If you're in the UK then your credit card company WILL charge you for gambling transactions the same as it would charge you if you were taking money out at an ATM.

If what you say is TRUE though, I'd be interested in the name of the bank who provide your mastercard.
 
Matt44UK said:
If you're in the UK then your credit card company WILL charge you for gambling transactions the same as it would charge you if you were taking money out at an ATM.

If what you say is TRUE though, I'd be interested in the name of the bank who provide your mastercard.
Click to expand...

But I can swear I never have been and so it's never occurred to me. I've used jackpotjoy, bet365, 32 red, sky bingo and never been charged a penny at any. Maybe it's cause my deposits only normally £10 or £20 or it may be because I always clear balance at end of month. I've no reason to lie. I don't want to divulge bank here (internet hackers clever at building identity theft) but will pm you name of my bank if you want proof. As I say I always settle balance before interest so maybe that's why.

EDIT: I just looked up my bank and they do charge £3 or 3% whichever is greater. However I have never been charged this. If I had been I can assure you I wouldn't bother playing :) must be cause settle up each month I guess.
 
ProbabilityZero said:
But I can swear I never have been and so it's never occurred to me. I've used jackpotjoy, bet365, 32 red, sky bingo and never been charged a penny at any. Maybe it's cause my deposits only normally £10 or £20 or it may be because I always clear balance at end of month. I've no reason to lie. I don't want to divulge bank here (internet hackers clever at building identity theft) but will pm you name of my bank if you want proof. As I say I always settle balance before interest so maybe that's why.
Click to expand...

Are you in the UK though? And don't worry - just saying what bank provides your mastercard will not enable any "hacker" to steal your identity.

I find it very hard to believe - it's nothing to do with how quickly or otherwise you clear your balance - all gambling transactions are treated as cash advances whether it be through visa, mc or Amex in the UK.
 
Read my edited post . Yes they are supposed to charge but strangely never have. Until this thread I was blissfully unaware they even could! Why they haven't in over two years is beyond me. Maybe they just don't rigidly stick to their own terms or fail to realise it's for gambling.... And yes I'm UK.
 
ProbabilityZero said:
Read my edited post . Yes they are supposed to charge but strangely never have. Until this thread I was blissfully unaware they even could! Why they haven't in over two years is beyond me. Maybe they just don't rigidly stick to their own terms or fail to realise it's for gambling.... And yes I'm UK.
Click to expand...

Ah, ok - you've struck lucky there then with their admin department's incompetence, or you have the last decent CC provider in these godforsaken islands! Well done. :)

On a very similar note, I happened to notice last month that a certain credit card I use to play a variety of online casinos has been gifting me money.

I'm not going to say whether it's a visa/mc or Amex, or the name of the financial institution who provide it - because I'm guessing there's a few thousand people here in the UK who are likewise benefitting!

In a nutshell, what's happening is this:

In the event that I have a win and I make a withdrawal back to this card, let's say, for argument's sake, £350, the CC company are crediting that amount back to my card PLUS the 3% cash advance fee, in this case £10.50! I'm 99% sure this shouldn't be happening!

Mums the word, chaps! :thumbsup:
 
Matt44UK said:
Ah, ok - you've struck lucky there then with their admin department's incompetence, or you have the last decent CC provider in these godforsaken islands! Well done. :)

On a very similar note, I happened to notice last month that a certain credit card I use to play a variety of online casinos has been gifting me money.

I'm not going to say whether it's a visa/mc or Amex, or the name of the financial institution who provide it - because I'm guessing there's a few thousand people here in the UK who are likewise benefitting!

In a nutshell, what's happening is this:

In the event that I have a win and I make a withdrawal back to this card, let's say, for argument's sake, £350, the CC company are crediting that amount back to my card PLUS the 3% cash advance fee, in this case £10.50! I'm 99% sure this shouldn't be happening!

Mums the word, chaps! :thumbsup:
Click to expand...

If your seeing the transaction fee returned than most probly when your getting paid they they send the payment as refund, & if your card company class this as a refund than I guess by law they have to refund the origanal charge, I got rid of cc cards ages ago and just stick to cash avalible in bank, But I come across (refund) from the site I played and withdrawn
 
spintee said:
If your seeing the transaction fee returned than most probly when your getting paid they they send the payment as refund, & if your card company class this as a refund than I guess by law they have to refund the origanal charge, I got rid of cc cards ages ago and just stick to cash avalible in bank, But I come across (refund) from the site I played and withdrawn
Click to expand...

Ok, I suppose that's one possible explanation .... perhaps it might come down to each CC's "interpretation" of the law though? Reason being, I have quite a few CCs, I think about 14, and NONE of the others have ever credited me with a "cash advance fee" when withdrawing winnings :) So I'm minded to conclude this is a bit of an administrative "howler" on the part of this particular financial institution!

I've never really bothered to examine CC statements in that much depth before, but ProbabilityZero - I'd like to take this opportunity to let you know that I've noticed today there is ONE of my CCs which DOES NOT charge a cash advance fee for gambling transactions!!

As it appears to be the only one amongst many in my wallet, I'd wager it's the same one you were referring to! Fancy that - wish I'd noticed it earlier, I'd have used it more :)
 
petro said:
I had some serious problems with their slots.
Betting $2-$3 a spin and the game was coming up with errors mid spin and ejecting me from the game.
This happened about 5 times. I was in a bonus round too and I don’t even know if my credits went up because the game kept coming up with errors.
Click to expand...
Guts support advise me that the problem was due to my internet connection and I did not have any uncredited wins.
 

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