Hi chaps, not sure how to progress this issue - they don't seem to have a rep. I have been playing and losing (lost well over £1K):
xhttps://www.smashingcasino.com/
I did have a win (£800) and went through the submission of ID process, they were very slow and I needed to keep on their backs, I eventually got confirmation:
"According to the terms and conditions of the casino, the sum of £500 will be transferred to you according to the means of withdrawal you have chosen. The remaining balance will be canceled by the financial department."
They've kept £300 quoting the small print t&cs.
Is this normal I've never come across it before ?
Have a good day - Roger
xhttps://www.smashingcasino.com/
I did have a win (£800) and went through the submission of ID process, they were very slow and I needed to keep on their backs, I eventually got confirmation:
"According to the terms and conditions of the casino, the sum of £500 will be transferred to you according to the means of withdrawal you have chosen. The remaining balance will be canceled by the financial department."
They've kept £300 quoting the small print t&cs.
Is this normal I've never come across it before ?
Have a good day - Roger