Hi chefrheumendoza--
I understand that you're excited about having a nice win, however, I'd like to ask that you read our Terms and Conditions page regarding withdrawals:
Approval Of Withdrawals
All withdrawal requests must first be reviewed and approved by the casino before being sent for payment. The casino offers Express and Standard Approval for withdrawals.
Express Approval: Express Approval means that a withdrawal request will be reviewed, approved, or denied, within 3 business days of the request being made. Players who make a withdrawal of $200 or less, or players who use a match bonus valued at 1%-100% (as their last bonus before requesting a withdrawal) will qualify for Express Approval. If the last bonus used before requesting a withdrawal is greater than 100%, no bonus is used, or the withdrawal amount is greater than $200, then Standard Approval rules will apply. Winnings from a No Deposit Bonus are not eligible for Express Withdrawal.
Standard Approval: All Standard withdrawal requests will be reviewed and approved, or denied, within 7 to 10 business days of your request.
Your payment will be made within 10 business days after approval, Express or Standard.
As you can see, you're a bit premature with your complaint, as we do have fairly lengthy withdrawal times (CM members--please don't beat me up...I'm just the messenger! :notworthy).
I'd be happy to look into the documents issue for me, if you'd like. I'll need your casino username to check into this, so please respond if you'd like me to do so.
Tawni