hi everyone i have this issue where as whilst playing the slot primal megaways i had a win in the base game where a bunch of flame type symbols come in and turn into a paying symbol the win in question was £20.60 i continued playing just a few spins when i noticed my balance hadn,t been updated,i was only playing small stakes with a small balance so this became quite obvious what had happened i immediately stopped playing and contacted support who in fairness were prompt and assured me the matter would be investigated,this incident happened on the 19/8 and periodically ive been giving support a nudge to see how things are progressing with just the assurance that they are still looking into it ,my question is how long does these thing usually take i mean its now the 13/9,i do have proof of the win as i took a screenshot from the logs