Rushmore Casino Experiences

[Rusty]

I requested a play-log from Rushmore and received it within 24 hours so that is pretty good even though live chat did not know what a play-log was at first.

It took 640 spins to trigger the Achilles feature and then a further 1182 without another trigger.(and counting)
Without subtracting the Troy free games (maybe 80?) that is over 1800 spins with only One Achilles feature triggered.
That is a pretty scary stat so I hope you all fair a lot better.

So, tried again, another 460+ spins before I hit the Achilles feature so about 1650 spins to hit Three Achilles.
Since then another 400+ spins without hitting it so;
Over TWO THOUSAND SIX HUNDRED SPINS to hit the Achilles feature twice.
Anyone fancy playing a slot that triggers around every 1300 spins?

These slots seem to be super tight.

 

[papasam]

Hi to all...at first sorry for my Englisch )

So I have the second problemm this the Rushmore...my first check I hae wait for about 25 days .....The second i am still waiting ....the say to me : because its so long they send extra the winning to me via money gram ...but its not happened....my last chat :

papasam: Good day !
Louise: Hi
Louise: I spoke with you the other day - we will not have the numbers until a couple/few more days - Thanks for your patience

papasam: It is not ok ...I am waiting about 20 days...only to get the message that it was send to me.

Louise: I apologize on behalf of the problem - I am sorry it is taking so long. I see that you spoke with Michael also about 24 hours ago also and he said that it will be 2-3 more days

papasam: But for about 4 days and about 10 they said to me the same- 2-3 days .
papasam: What must I do ? wait ?

Louise: I know, this is what we were told by accounting. But they told us today that it is going to take longer, because they are limited as to how much they can process every two days, and then it takes 2 days for us to get the numbers to email you.

papasam: Ok can you give once more the time limit ...after it I will contact you again....100 % iI know that is nothing happened in this time but I can only wait.
Louise: I understand
papasam: or I can post all it by casinomeister.com....because it is second time this the Rushmore casino...

papasam: I try to contact you in 24 hours.....thanks !

Louise: I can only apologize on behalf of the delay, this is not something that has happened before and we are not happy about it either, and are trying out best to get payouts sent as soon as we can

papasam: I know that is not your job----sorry. But you must understand me....But I think you management must do something ....Thanks ---and have a good day !

Louise: thanks, you, you too

Very fanny al it ) i dont know how long must I wait...but I let all you know if something happens

 

[Rusty]

Obviously that is very frustrating for you and Rushmore need to straighten these issues out but on the positive side chat were at least understanding and polite and it does sound as though they have every intention of paying you.
As you can see Jade from rushmore visits this thread but you could also PM her and ask her to have look into it and update you on progress.
If you feel they have not given you a satisfactory explanation for the delay then you will probably want to play elsewhere in the future.

 

[Jade@rushmore]

moneybookers @ Rushmore

Moneybookers is now available for both deposits and withdrawals.

 

[chuchu59]

Jade,

In one of papasam's posts above, a reason given for the delay in processing the withdrawal was that the accounting staff were limited to how much they can process within every 2 days. This is not in order as that would mean that a customer's withdrawal is dependent on the withdrawal requests of others. If the quota for any 2 days is reached then the request will have to be deferred to the next batch of withdrawals. This is just not on as it simply means that even if a player's withdrawal limit eg $4K per week was not reached, any withdrawal request cannot be processed as the casino's limit has been reached.

 

[cnj007]

No pay-out

I can relate to papasam posts. I have been patiently waiting since my withdrawal was on approved on July 4 to be sent via wire. It is now a full 30 days later and I have yet to receive anything. I am told that I cannot even reverse the withdrawal.

This is incredibly frustrating as I have planned my finances around their promises. Now, I am suffering financially because they have not upheld their end of the deal, oy vey.

Just out of curiosity are new pay-out requests being fullfilled?

 

[vinylweatherman]

Jade,

In one of papasam's posts above, a reason given for the delay in processing the withdrawal was that the accounting staff were limited to how much they can process within every 2 days. This is not in order as that would mean that a customer's withdrawal is dependent on the withdrawal requests of others. If the quota for any 2 days is reached then the request will have to be deferred to the next batch of withdrawals. This is just not on as it simply means that even if a player's withdrawal limit eg $4K per week was not reached, any withdrawal request cannot be processed as the casino's limit has been reached.

Given that Rushmore is expanding, this is a VERY serious issue. More players means more withdrawals, and this, coupled with posts about very long delays, gives the impression that the "quota" is being regularly hit, and taking on more players before a larger "quota" is in place will do untold damage to the reputation of the casino.

If this "quota" is simply a matter of staff numbers, and their ability to work through the requests, this should be explained. The above looks like a MONETARY quota has been applied, and once reached, the staff simply put down their "tools" and take a break till a new "quota" is issued from management.

 

[kakata]

I can relate to papasam posts. I have been patiently waiting since my withdrawal was on approved on July 4 to be sent via wire. It is now a full 30 days later and I have yet to receive anything. I am told that I cannot even reverse the withdrawal.

This is incredibly frustrating as I have planned my finances around their promises. Now, I am suffering financially because they have not upheld their end of the deal, oy vey.

Just out of curiosity are new pay-out requests being fullfilled?

What about this guy???Jade?

 

[cnj007]

I have yet to receive word from Jade but an online chat session CSR has indicated that I "may" be paid tuesday. Heres hoping....

 

[Jade@rushmore]

Payments behind

The withdrawals department is behind I am not going to pretend its not. New methods for sending checks and wires are still being finalized and until they are all payments are being processed through moneygram. Our Moneygram contract has limitations and the biggest is a limit of how much can be transfered within a 48 hour period. Catching up is slow but we are making ground this way. Once check and wire transfers are enabled again all remaining payments will be sent through these routes. I am fully aware that that getting paid eventually is not at all satisfying but I assure everyone who makes or has made a withdrawal will receive it.

 

[player2496]

but I assure everyone who makes or has made a withdrawal will receive it.

But the only question is, how long it takes *lol*

Incompetent Chat Operators (they even don't know their own terms!) and a very slow payment (about 1 month!) makes you really to the best RTG Casino ever *rofl*

Sorry, but how could this casino be an accredited one, because it have all the options, like the roguish one!?

 

[Rusty]

I thought I would give this place One last try without bonus and the slots played much better this time.
I managed to turn 20 into over $300 at one stage without any single big hits somehting I have only ever come close to at 3 Casinos since I have played online.
I still had to wait about another 500 spins to trigger the Achilles feature though, that must be close to a record.
Down to $60 now and when you are on bad run it is very bad (hideous infact) but to get up as high as 15 times my initial deposiit is quite a feat so when they are hot they are hot and when they are not....RUN!
I have decided to try a withdrawal to check out how long it takes to get into my MB account but you cant cashout until they have approved your docs so if you want to play send in your docs straight away.

 

[Rusty]

But the only question is, how long it takes *lol*

Incompetent Chat Operators (they even don't know their own terms!) and a very slow payment (about 1 month!) makes you really to the best RTG Casino ever *rofl*

Sorry, but how could this casino be an accredited one, because it have all the options, like the roguish one!?

I would feel the same way if I were you no doubt but since Jade is responding to players concerns on this thread and admits the delays are unacceptable as well as promising players will be paid it is worth waiting to see if they can sort things out but then I am not waiting to be paid I guess.

 

[vinylweatherman]

The withdrawals department is behind I am not going to pretend its not. New methods for sending checks and wires are still being finalized and until they are all payments are being processed through moneygram. Our Moneygram contract has limitations and the biggest is a limit of how much can be transfered within a 48 hour period. Catching up is slow but we are making ground this way. Once check and wire transfers are enabled again all remaining payments will be sent through these routes. I am fully aware that that getting paid eventually is not at all satisfying but I assure everyone who makes or has made a withdrawal will receive it.

I hope management are fully aware of how much damage this kind of bottleneck can do (and IS doing it seems) to the reputation of an online casino.

Until the check and wire methods are in place, things are only going to get worse if the player numbers mean that withdrawal requests per 48 hours, on average, exceed the Moneygram contract quota.

This is "chickens coming home to roost" so to speak. Rushmore started with limited withdrawal options, and this means that non-US players are unable to use their usual methods to deposit and withdraw, and thus they are clogging up the limited Moneygram quota. Losing 2 of three withdrawal methods has not helped, and had their been more methods from the start, this loss would have had far less impact.

Players don't like being kept waiting, too many have been bitten by casinos that delay payments while saying "you will be paid" that they only believe it when they see it. Many will see it as merely a stalling tactic for an eventual non-payment, and this is because there are some casinos that DO just this in order to stall a player over a payment issue. Often, this is to hide a problem with their processing department, and can lead to players thinking the casino has a serious problem. Many may remember the notorious HippoJo RTG start-up. Had all the right credentials, yet they began experiencing payment problems, and trotted out excuses saying "you will be paid soon" to players. It turned out they were indeed hiding something - they had gone bust!!!!
It took months to sort out the mess, and I am not sure if players ever received ALL they were owed.

Our Moneygram contract has limitations and the biggest is a limit of how much can be transfered within a 48 hour period. Catching up is slow but we are making ground this way. Once check and wire transfers are enabled again all remaining payments will be sent through these routes.

This is refreshing though, there is a problem, but it is out in the open. It is only a problem with a Moneygram contract, made worse by the unplanned loss of the other two options. Nothing here makes it look like the casino is hiding something worse, and thus players can alter their depositing and withdrawing to cope with this problem. Players who can use Moneybookers should, and players that have to use Moneygram to receive withdrawals should consider holding off, or only having money in Rushmore that they can afford to wait for, do not rely on receiving withdrawals for any financial commitments.

I would also like to see Neteller added. I do not have a Moneybookers account, and the events surrounding PKR and topoor have put me right off opening one simply to try out Rushmore.

 

[2young2care]

I'd like to try this casino, but would want them to add EwalletXpress as a deposit and withdrawal option. I already downloaded them thinking it was an option, but found out when I went to deposit that it is not.

 

[cnj007]

Update as to my situation. I received the MG details today and now have my cash in hand. Time to go play again.

 

[cr120450]

Rushmore

I have played there a few times & didnt see anything wrong with the site. I havent made a withdrawal yet tho,so wouldnt know about that. I had to uninstall it for some reason, now I cant reinstall it & dont know why,cause I can install any other casino thats online but that one,whats with that? Ive called Rushmore about this & they say its on my end. I did like playing there tho,& hope to play there soon if I can get it installed.

 

[mercy]

I played for the 1st time today and had a great experience. I won and had a chat because I deposited with quicktender and it wasn't available for withdrawals. The agent took my quicktender account # asked me to fax my docs, change my withdrawal to checks (they can't do that anymore) and by default they would send my money back to quicktender. Well voila, back in my account in less than 12 hours.

Great customer service!:notworthy

 

[Luigi810]

I had a terrible experience with them, I played $140,000.00 (maybe more) with them in a matter of just 4 months, when I tried to make a 4,000.00 withdraw, first they said my documents were unclear, then they said they never received them, I emailed and faxed them 2 times, I never received a response to any of my emails, and when I tried to chat in the chat box I was always rushed and told to call accounting tomorrow, I was told that everyday for 2 weeks and when I did finally speak to someone in accounting they said they would TRY to get me paid soon, it would take a couple more weeks and they could only send me 1,500.00 a week..I feel they should have bent over backwards to keep me playing there...Imagine if someone just played a few hundred and won big.. I hope this helps you make up your mind.
Thanks

 

[suzecat]

Well this is sure to be a very unpopular post..........but.......here goes.......so does anyone see how ludicrous it is for a casino to accept deposits from players KNOWING FULL WELL they cannot reciprocate in kind by paying winners? Come on Rushmore........be innovative..........close down the cashier to deposits when you cannot process payouts! You do have a free play mode, don't you? Fair is fair...............

 

[Jade@rushmore]

Our customers are receiving their payouts, slower then liked but they are receiving them. Moneybookers and UseMyWallet and Eco Card withdrawals are being processed within 24hrs and wires have just started to get fluid and can be received in approximately 10 business days from now on, and we are hoping to bring that time down. If in anyway we felt that we could not payout our customers we would close our cashier of course.

Well this is sure to be a very unpopular post..........but.......here goes.......so does anyone see how ludicrous it is for a casino to accept deposits from players KNOWING FULL WELL they cannot reciprocate in kind by paying winners? Come on Rushmore........be innovative..........close down the cashier to deposits when you cannot process payouts! You do have a free play mode, don't you? Fair is fair...............

 

[winbig]

Sorry, wrong thread.

 

[gerilege]

...Moneybookers ... withdrawals are being processed within 24hrs ...

I can confirm that.

 

[Rusty]

I can confirm that.

Yes I got paid in good time via Moneybookers as well to be fair but that is no consolation to those waiting Weeks to be payed I guess.

 

[suzecat]

So unless someone from the USA comes in here and says "yes, I use XXX and have been paid in XX hours/days/etc. I will presume that everyone is ok and good to go EXCEPT Americans.............no surprise there............

OK.OK.......I AM CONVINCED...........IT'S ALL OVER FOR Americans who like to gamble.

 

[lushman0]

Hi All, I have to applaud Jade for all the help that she has given to me. There were numerous PM's between us and I always received a rapid response answering my question(s)

The service has been slow but I feel that some of the problems have been outside their control on my withdrawl and received my final payment today from my initial withdrawl of $20000 in early July.

I found the chat operators to be very helpful and respectful and would have no qualms about using the casino again.

I may be one of the fortunate ones compared to others, but I have had a lot worse experiences with other casino's.

PT

 

[mercy]

So unless someone from the USA comes in here and says "yes, I use XXX and have been paid in XX hours/days/etc. I will presume that everyone is ok and good to go EXCEPT Americans.............no surprise there............

OK.OK.......I AM CONVINCED...........IT'S ALL OVER FOR Americans who like to gamble.

I'm an American. I played on Sunday, turned in docs I hour after cashout and had my money in my quicktender less than 12 hours later.

It was my first time playing there.

 

[footdr]

LUCKY YOU! THEY MUST HAVE CHANGED THEIR POLICY

I'm an American. I played on Sunday, turned in docs I hour after cashout and had my money in my quicktender less than 12 hours later.

It was my first time playing there.

I have played there frequently, tried to submit all required documents on August 15 along with followup email asking if all recieved. 5 days later, got email they were not recieved, yet my emails were not returned as "could not be delivered" as normally happens in this instant.

Today, deposited and won, resent all documents and informed by chat my emails and attachments recieved. So attempted to cashin, but it would not go through here is their response. Mind you they advertise "withdrawals processed 7 days a week".


footdr: Jessica, do I have to wait until the casino acknowledges my id documents and fax back form in order to withdrawal back to my use my wallet account. I just sent them today, for the second time and per Damien the emails and attachments recieved
footdr: however, my withdrawal is being declined
footdr: I have only deposited via my use my wallet/quicktender account I sent all documents on 8/15 but got an email that they werent recieved. So sent again today
footdr: why is withdrawal declined versus allowing withdrawal and processing it once documents received. Never had this problem at InetBet or Clubworld
jessica: ok...we have recieved the documents and as Damien previously explained once it is processed you will be able to withdraw
footdr: ok, never encountered this problem before. How long do they take to "process documents". I have no power due to hurricaine and am on Gas Generator right now.
jessica: I'm just checking your account. Please bear with me one moment.
footdr: actually, no one ever said you cant request a withdrawal till documents approved, only says can't process withdrawal until they are received. Two different meaning. Just for your information. How long do they take to approve paying funds to same account funds deposited from.
jessica: ok...it is the weekend and no one is here from accounting so it won't be processed till Monday and it may take 48 hours to approve
footdr: ok, if said withdrawals were processed 7 days a week, that must have changed, right
footdr: thanks,
jessica: yes...but faxback forms are only processed when accounting is in and that is during the week
jessica: welcome
footdr: too bad they didn't recieve them the first time. It took them until august 20, five days later to answer my email asking if they were received.
footdr: then they said no, yet my emails were not returned, so they must have been received
jessica: your emails were recieved and will be reviewed on monday
footdr: normally when my emails are not received to a person I have sent them to, I get a notice from hotmail"could not be delievered". But I did not get that notice when I first submitted these documents on 8/15.
footdr: yes I know these were received.
footdr: thanks anyway

Based upon the above response(I have put in bold type) the accounting department must not be the same individuals who process cashins 7 days a week. Apparently there is an "accountling" department that processes your ID documents and Fax back form( which is rediculous anyway unless perhaps it was a credit card deposit) and a different Department that processes Cashins. YEA RIGHT!

No problem taking your Deposits though. What a Crock of you no what!

 

[kakata]

I do go wild at time it's true...but Id like to say that I did go back to Rushmore and made couple more deposits.
I ve won a tiny little bit and it was in my account in less than 12 hours. than lost it back
I was as usual high rolling at 10 to 20 "CENTS" per spin
It must depends on how much you have won footdr....

 

[chuchu59]

Footdr,

Why let this issue interrupt your weekend? If I were you, I would just enjoy myself and get my money next week. Close the account after receiving your dues and patonise Clubworld only.

 

[footdr]

GOOD IDEA chuchu59

Just the principle of it. Yes I will take my 1000.00 and go! Not use to this!

 

[Marlow]

My experience with Rushmore is all too common. Deposit, spin, spin, spin at 20 or 40 cents, 2 bonus rounds with a payout of around $4.00 each from $100.00 deposit today. Total play time 1 hour. So much bang for the buck! I thank Rushmore though. I am cured of making any further deposits at RTG casinos.

In fact, i think my online casino days are over. Next time I feel like depositing, I'll bang my head against a wall a few times and call it a day.

 

[kakata]

if you really decide to bang your had.....be carefull, cause I dont know how strong igloo walls are

 

[winbig]

In fact, i think my online casino days are over. Next time I feel like depositing, I'll bang my head against a wall a few times and call it a day.

Why don't you give me half the money you were gonna bet, then we'll go out back, I'll kick you in the nuts, and we'll call it a day?

You do not have permission to view link Log in or register now.

 

[chuchu59]

Why don't you give me half the money you were gonna bet, then we'll go out back, I'll kick you in the nuts, and we'll call it a day?

You do not have permission to view link Log in or register now.

That's greedy WB. You shoulda proposed receiving half of his anticipated bankroll and keep it for 2 weeks and later give him back half of what he gave you. That would amount to a 25% cashback with no WRs

 

[footdr]

ONLY BAD EXPERIENCES WITH THIS CASINO

Contridicting answers regarding withdrawal requests between Casino Chat Support and Jade "i-gaming casino rep on this site"

Don't compensate play as does InetBet and Club World and not up to these two Casino's standards by any stretch of the imagination. Chat support not friendly.

ALSO......payout on Jackpot Pinatas worse I have EVER experienced anywhere. Seems to be only one(1) yellow dog scatter on reel five; unlike Inetbet or CW where there is ALWAYS two that come up relatively close together along with green pinata. Not at Rushmore, I wagered hundreds without one bonus round

Overall payout percentage is very very low across all games.

I will refrain from saying that I think they are fixed, but my observations lean in that direction.

 

[RobWin]

So is there any other folks around here still playing at Rushmore Casino ??

You guys have any good reports on them, fast cashouts, good service etc. ??

 

[kakata]

Kill me please kill me....I still do
They are no different that ANY other casino on the Net....
little difference is, biggest RJ.....whos going to win it tho....well I dont know

 

[Rusty]

Cash outs are evry fast if you are UK to MB about ! hour if you asked for it to be flushed.
The payouts can be very very tight and just like Kakata says no different to any other RTG except for the RJ totals

 

[RobWin]

I may have to give them a deposit or two then if in fact they are fast with their payouts...should also be as fast using Quicktender then too...

 

[kakata]

QT is fast.....the rest....not too much

 

[footdr]

FINALLY REQUESTED A CASHIN BUT.............

Told that withdrawals approved in 48 hours, not paid as I was told several times previously.

Informed money sent Quicktender account with 11 DAYS!!!!

THAT SUCKS

 

[footdr]

RECIEVED MY WITHDRAWAL IN 2 DAYS

Update,

Apperantly the Chat CS has no clue! I was PAID in 48hours.

The biggest problem with this Casino that I see is that their Staff needs further training!!!

I have been misinformed too many times!

 

[vinylweatherman]

Contridicting answers regarding withdrawal requests between Casino Chat Support and Jade "i-gaming casino rep on this site"

Don't compensate play as does InetBet and Club World and not up to these two Casino's standards by any stretch of the imagination. Chat support not friendly.

ALSO......payout on Jackpot Pinatas worse I have EVER experienced anywhere. Seems to be only one(1) yellow dog scatter on reel five; unlike Inetbet or CW where there is ALWAYS two that come up relatively close together along with green pinata. Not at Rushmore, I wagered hundreds without one bonus round

Overall payout percentage is very very low across all games.

I will refrain from saying that I think they are fixed, but my observations lean in that direction.

Well worth investigating. It could prove or disprove some of the "RTG is rigged" rumours.

It will take "forever" because they use very long strips at RTG, but IF it can be shown the slots do indeed differ between different RTG casinos, we have our "smoking gun" that proves operators DO lower the payouts when we feel that a particular RTG slot is "unduly tight at XXXX unlike YYYYYY where........".

 

[Rusty]

Well worth investigating. It could prove or disprove some of the "RTG is rigged" rumours.

Well worth investigating but I don't think it proves or disproves whether RTG is rigged even if proven to be true.

All we can say if proven is that each RTG Casino is obviously free to alter payouts at their own disgression and the software is coded to allow for adding/changing symbols to effect this.
Or in other words that the slots are dynamically weighted using the above method to change expected payout.

Then again (If this were proven fact) since the player should obviously be informed of each and every such change it could be solid grounds for rogueing the software IMO but I am sure Bryan would have is own opinions on this and investigate it thoroughly.

 

[Kenny Lingus]

It could prove or disprove some of the "RTG is rigged" rumours.

I think you have it backwards -

The "rumour" out there is that RTG might NOT be rigged.

Not a lot of truth to this one, however...

 

[Kenny Lingus]

Great customer service!:notworthy

Wait 'till Obama gets in, it will be even better!

 

[mercy]

I have had 2 cashouts. Both in my account with 12 hours

 

[vinylweatherman]

Well worth investigating. It could prove or disprove some of the "RTG is rigged" rumours.

Well worth investigating but I don't think it proves or disproves whether RTG is rigged even if proven to be true.

All we can say if proven is that each RTG Casino is obviously free to alter payouts at their own disgression and the software is coded to allow for adding/changing symbols to effect this.
Or in other words that the slots are dynamically weighted using the above method to change expected payout.

Then again (If this were proven fact) since the player should obviously be informed of each and every such change it could be solid grounds for rogueing the software IMO but I am sure Bryan would have is own opinions on this and investigate it thoroughly.

Given that NO RTG CASINO has said anything other than that they DON'T change the games, despite being able to, ANY evidence to the contrary involving a comparison of REPUTABLE RTG casinos will at least prove that such statements cannot be relied upon to be true. If a ROGUE had different reels from a reputable one, the assumption would be that it was the ROGUE that had lowered the payouts.

I have seen different payouts between different RTG casinos on the CARD games though, but at least this is obvious to the player through the paytables, and they can play elsewhere if they don't like it.

 

[RobWin]

Well worth investigating. It could prove or disprove some of the "RTG is rigged" rumours.

Well worth investigating but I don't think it proves or disproves whether RTG is rigged even if proven to be true.

All we can say if proven is that each RTG Casino is obviously free to alter payouts at their own disgression and the software is coded to allow for adding/changing symbols to effect this.
Or in other words that the slots are dynamically weighted using the above method to change expected payout.

Then again (If this were proven fact) since the player should obviously be informed of each and every such change it could be solid grounds for rogueing the software IMO but I am sure Bryan would have is own opinions on this and investigate it thoroughly.

Hopefully Bryan will comment on this in his newsletter this week since I posed that question to him in the "Barcelona - Questions" thread HERE