Mousey
Ueber Meister Mouse
- Joined
- Sep 12, 2004
- Location
- Up$hitCreek
Just some anecdotal info for those who are wondering about playing there (it's a Rival, and currently undergoing Baptism by Fire here).
Dec 19: Signed up, got the fat bonus (along with the fat WR). Received the Welcome New Player email. Played and played. Max cashout was 10x bonus. Didn't have to worry about that. Thought I was going to bust out but had some hits on 3 reelers to keep me going. Max bet was $5 per line here (unlike DaVincis -- which I've uninstalled -- who changed/limited max bet on 3 reelers to $1 per line). Ended up meeting WR, and cashing out.
I withdrew the max stated in the cashier... left me a $100 in the casino to play on, after they removed the bonus amount. Received email acknowledging my withdrawal. Went back in sometime during the Xmas holidays and played off the $100, hitting absolutely nada. (I'm used to that at Rivals LOL)
Dec. 27: it dawned on me that I'd heard nothing else from them, (except for a promotion email) and still didn't have my money in my ewallet. OK... so, I assume they need ID docs (even though I had NOT received an email request).
I gathered up my docs, attached them to an email and sent them to support.
Now... let me say this... I don't LIKE sending ID docs to support. I think these sensitive items should go ONLY to the dept (finance ?) that needs them. But I did see the RR rep post in a thread that docs could be emailed to that support address. So I did.
Same day, received an email saying 'thanks for sending requested documentation' (??) and my cashout would be processed 'shortly' -- if docs met approval.
Dec. 28 -- Money showed up in my ewallet, (from Pantasia???) received an email saying my withdrawal had been processed. All is right in Mousey's world.
---------
some of you will ask:
Why didn't I contact support? (other than the fact that I'd rather poke myself in the eye with a stick than contact any casino CS)... Like most, I was busy with holidays, and there was illness in the family to deal with, AND I wanted to wait to see if RR would send me an email requesting docs -- without prodding. They didn't.
suggestion for RR .... if docs are needed, ask for them ASAP after a player withdraws. Also, the fewer people that see docs, the better. I'd prefer they went straight to Finance, if possible.
Will I play there again? Probably... till they bonus ban me and/or reduce max bets. Then I'll uninstall them like I did Paradise 8 and DaVinci's. (Not that I'm a highroller... but when there's a fat bonus WR to be met, sometimes the occasional higher bets are fun.) Or I realize I just can NOT win there... like Pantasia.
Just my 2 pennies worth....
Dec 19: Signed up, got the fat bonus (along with the fat WR). Received the Welcome New Player email. Played and played. Max cashout was 10x bonus. Didn't have to worry about that. Thought I was going to bust out but had some hits on 3 reelers to keep me going. Max bet was $5 per line here (unlike DaVincis -- which I've uninstalled -- who changed/limited max bet on 3 reelers to $1 per line). Ended up meeting WR, and cashing out.
I withdrew the max stated in the cashier... left me a $100 in the casino to play on, after they removed the bonus amount. Received email acknowledging my withdrawal. Went back in sometime during the Xmas holidays and played off the $100, hitting absolutely nada. (I'm used to that at Rivals LOL)
Dec. 27: it dawned on me that I'd heard nothing else from them, (except for a promotion email) and still didn't have my money in my ewallet. OK... so, I assume they need ID docs (even though I had NOT received an email request).
I gathered up my docs, attached them to an email and sent them to support.
Now... let me say this... I don't LIKE sending ID docs to support. I think these sensitive items should go ONLY to the dept (finance ?) that needs them. But I did see the RR rep post in a thread that docs could be emailed to that support address. So I did.
Same day, received an email saying 'thanks for sending requested documentation' (??) and my cashout would be processed 'shortly' -- if docs met approval.
Dec. 28 -- Money showed up in my ewallet, (from Pantasia???) received an email saying my withdrawal had been processed. All is right in Mousey's world.
---------
some of you will ask:
Why didn't I contact support? (other than the fact that I'd rather poke myself in the eye with a stick than contact any casino CS)... Like most, I was busy with holidays, and there was illness in the family to deal with, AND I wanted to wait to see if RR would send me an email requesting docs -- without prodding. They didn't.
suggestion for RR .... if docs are needed, ask for them ASAP after a player withdraws. Also, the fewer people that see docs, the better. I'd prefer they went straight to Finance, if possible.
Will I play there again? Probably... till they bonus ban me and/or reduce max bets. Then I'll uninstall them like I did Paradise 8 and DaVinci's. (Not that I'm a highroller... but when there's a fat bonus WR to be met, sometimes the occasional higher bets are fun.) Or I realize I just can NOT win there... like Pantasia.
Just my 2 pennies worth....