Rival Games Glitches

[nisosbar]

I have a question for any Rival representative or anyone who knows:

Are there any circumstances under which hitting the three scatter space monkeys results in a bonus spin award of LESS than 10 free spins? For example, is it possible - following a hit of three scatter space monkeys - to be awarded a single free spin? Or, say, four free spins instead of ten?

Has this ever happened to anyone else here?

 

[nisosbar]

Because (to bump shamelessly, lol) this happened to me. I was on my last $1.00, and lo and behold, I hit three space monkeys - but I got only one free spin! Either the casino is tinkering around with the software (is that even possible?) or else the software is corrupt. Because from my reading of the game instructions, one should ALWAYS receive 10 free spins. I did attempt to resolve this via chat and then email, but to no avail.

 

[RobWin]

Because (to bump shamelessly, lol) this happened to me. I was on my last $1.00, and lo and behold, I hit three space monkeys - but I got only one free spin! Either the casino is tinkering around with the software (is that even possible?) or else the software is corrupt. Because from my reading of the game instructions, one should ALWAYS receive 10 free spins. I did attempt to resolve this via chat and then email, but to no avail.

What casino did this happen at?
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[nisosbar]

Superior.

 

[RobWin]

Superior.

Thanks, the reason I was curious was because I was playing a free $5 Chip yesterday at Vegas Regal Casino and the same damn thing happened to me on Scary Rich. I was down to my last $1.20 and did a $1.20 bet on Scary Rich and hit the 3 scatters and it started the spin round but then stopped after one spin and said I needed to make a deposit!

Nicholas you guys need to seriously check this one out. You can go into my game stats there and see where this happened. User name is the same as here. WTF!

Nicholas, the game ID that started the 10 free spin feature was 1215928052 and the very next spin ID was 1215928337 which it ended on!
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[nisosbar]

Thanks, the reason I was curious was because I was playing a free $5 Chip yesterday at Vegas Regal Casino and the same damn thing happened to me on Scary Rich. I was down to my last $1.20 and did a $1.20 bet on Scary Rich and hit the 3 scatters and it started the spin round but then stopped after one spin and said I needed to make a deposit!

Nicholas you guys need to seriously check this one out. You can go into my game stats there and see where this happened. User name is the same as here. WTF!
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Wow. So it's not just Superior. Okay.

Yeah, that's not acceptable. I'm sorry. It's totally not. If you win 10 free spins, you win 10 free spins. Period. That applies REGARDLESS of which Rival casino you are playing at, REGARDLESS of whether or not you are on YOUR VERY LAST DOLLAR. Whether or not you are on a no deposit bonus.

Considering that you have expanding wilds during the free spins at x3, we are talking potentially hundreds of dollars at stake.

If you get anywhere with Vegal Regal, would you please let me know? I can forward that info to Superior, who does not have a rep here on the forums. TIA.

 

[Nifty29]

Gee this is really bad!!

I hope Rival gets on to this ASAP

 

[RobWin]

SlotoCash Error!!

The same gawd damn thing just now happened at SlotoCash!! I was down to my last 0.06 cents and bet it on Scary2. It hit the feature 3 scatters and after the very first spin, this bullshit popped up on the screen.

This was from a real money deposit, NOT free cash either! I want my damn deposit back SlotoCash...this is total bullshit!!!

Game ID that started free spin round was 1223136974

Game ID that ended free spin round on the very next spin was 1223137196

Old Attachment (Invalid)
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[RobWin]

So now I try something different here at SlotoCash to see if the bonus round on Scary2 will continue. I go and redeem $1.00 in comp points as the previous screen suggested I make a deposit. Well Fu*K me silly now...the game has now dis-continued the free spin mode. SlotoCash you now owe me 9 free spins on Scary2 gawd damit !!!!!!!

 

[Roanan]

It happens if you hit free spins on your last bet on RTG/RTVS slots too.

If you click 'no' then the free spins should carry on.

 

[nisosbar]

Ok, let's see, Robwin - you have posted over 5,000 time since April of 2004.

Yup. I think an explanation is in order here. What is going on, Rival???

 

[nisosbar]

It happens if you hit free spins on your last bet on RTG/RTVS slots too.

If you click 'no' then the free spins should carry on.

No, wait - I can't honestly say that I recall hitting "no", but since I was not prepared to make a deposit right then, I wouldn't have hit "yes," I would have hit "no" to let the round continue. It did not.

I mean, seriously, if Rival has an established practice of giving only one free spin if the player is on their last dollar and they happen to hit the three "free spin bonus" scatters, just say so. I will be sure never to play on my last dollar. Voila. Case solved. I just want to know, either way.

 

[RobWin]

It happens if you hit free spins on your last bet on RTG/RTVS slots too.

If you click 'no' then the free spins should carry on.

Damn, I would have never though of that one..lol

Seriously...that don't work either...it doesn't do a damn thing when you click on "No"
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[Nifty29]

This is a VERY serious software problem which is potentially ripping off thousands of players - we all know how lucrative Scary Rich spins can be and it shouldnt matter how much you have left in your balance - those 10 free spins are yours! Not to mention the possibility of retriggers!

I hope Bryan takes this up with Rival on Monday. It must be corrected immediately and the players affected should be compensated.

Rival has a long history of glitches but most of them have been related to incorrect display and payout indicators etc but this is a very different kettle of fish. Obviously their testing process is flawed and always has been - you very seldom see any glitches with MG and RTG etc so someone at Rival isnt firing on all cylinders.

 

[gambblex]

Lately I've got rabbits on Eggstravaganza-and NO message that I got freespins,LOL .They were free but I had to press spin button.

The same day I got the same thing on DogPound. ??? Freespins didnt spin automatically.

I've lost count of bizarre glitches in Rivals.

And ..I'm f..king tired of these NOTORIOUS "LOST CONNECTIONS" when my bet not always returned.

I hate whining but.BUT.

 

[RobWin]

This is a VERY serious software problem which is potentially ripping off thousands of players - we all know how lucrative Scary Rich spins can be and it shouldnt matter how much you have left in your balance - those 10 free spins are yours! Not to mention the possibility of retriggers!

I hope Bryan takes this up with Rival on Monday. It must be corrected immediately and the players affected should be compensated.

Rival has a long history of glitches but most of them have been related to incorrect display and payout indicators etc but this is a very different kettle of fish. Obviously their testing process is flawed and always has been - you very seldom see any glitches with MG and RTG etc so someone at Rival isnt firing on all cylinders.

I totally agree Nifty, someone at Rival needs to look into this issue today...Not Tomorrow!
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[KasinoKing]

I mean, seriously, if Rival has an established practice of giving only one free spin if the player is on their last dollar and they happen to hit the three "free spin bonus" scatters, just say so. I will be sure never to play on my last dollar. Voila. Case solved. I just want to know, either way.

Firstly I have to say sorry, it seems I was wrong in the PM I sent you. But honestly in the 3+ years since Rival launched I have never heard of this happening before.

To me it's extremely simple what is going on here - it's yet another "silly" Rival glitch;
I bet the software routine goes like this:-
Spin starts and finishes.
If no cash won and bank = 0 then End Game and make "go to cashier?" prompt.

Someone has missed a bit of code which should say:-
Spin starts and finishes.
If bonus feature won then carry on with bonus game until it's finished.
If no cash won and bank = 0 then End Game and make "go to cashier?" prompt.

Blindingly obvious to me - I wonder how many weeks or months Rival will take to add that tiny bit of code...
(If it's anything like the some games "freezing" after free-spins have finished, it could even be YEARS! )

KK

 

[nisosbar]

Firstly I have to say sorry, it seems I was wrong in the PM I sent you. But honestly in the 3+ years since Rival launched I have never heard of this happening before.

To me it's extremely simple what is going on here - it's yet another "silly" Rival glitch;
I bet the software routine goes like this:-
Spin starts and finishes.
If no cash won and bank = 0 then End Game and make "go to cashier?" prompt.

Someone has missed a bit of code which should say:-
Spin starts and finishes.
If bonus feature won then carry on with bonus game until it's finished.
If no cash won and bank = 0 then End Game and make "go to cashier?" prompt.

Blindingly obvious to me - I wonder how many weeks or months Rival will take to add that tiny bit of code...
(If it's anything like the some games "freezing" after free-spins have finished, it could even be YEARS! )

KK

No problem at all. I have been playing Rival only for a couple months now, and am fairly new here at CM, so I am not entirely aware of the apparent reputation at Rival for weird glitches. I'm glad it wasn't just me - I don't generally like to make a fuss about things, but since it seems to be systemwide and there is potentially good money at stake, that's all. Cheers.

 

[chuchu59]

So now I try something different here at SlotoCash to see if the bonus round on Scary2 will continue. I go and redeem $1.00 in comp points as the previous screen suggested I make a deposit. Well Fu*K me silly now...the game has now dis-continued the free spin mode. SlotoCash you now owe me 9 free spins on Scary2 gawd damit !!!!!!!

Darn it Rob, you are getting so angry that you have forgotten they actually owe you 12 free spins

The Rival operators are miserly people. First, they made sure they every last cent was wagered before the WRs lapsed (previously it was anything less than $1) and now this.

 

[RobWin]

Darn it Rob, you are getting so angry that you have forgotten they actually owe you 12 free spins

Damn Chu, you are absolutely correct buddy...thank you my friend for pointing that one out to me..:notworthy

Guess I still had the regular Scary 9 spins on my mind that I didn't get from Vegas Regal!
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[RobWin]

Update: Nicolas left me a message that he is looking into this issue now.
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[nisosbar]

Excellent. Thank you.

 

[RobWin]

Anyone else have this issue happen yet? I see there is still no word from Rival here..
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[De Beuker]

Anyone else have this issue happen yet? I see there is still no word from Rival here..
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No, not yet, its a very serious issue, I'm trying but hitting the free spins on the last spin is not easy.
I'll empty my funbalance and just keep reloading it with 1 and see what happens.

 

[RobWin]

No, not yet, its a very serious issue, I'm trying but hitting the free spins on the last spin is not easy.
I'll empty my funbalance and just keep reloading it with 1 and see what happens.

That's a good test De Beuker to see if it also happens in fun mode as well. I just hope Rival gets this serious issue worked out today before someone actually has this happen to them on a really large bet. The $hit will definitely hit the fan then if that happens!
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[RobWin]

That's a good test De Beuker to see if it also happens in fun mode as well. I just hope Rival gets this serious issue worked out today before someone actually has this happen to them on a really large bet. The $hit will definitely hit the fan then if that happens!
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On second thought, this most likely would never happen on a large bet because most likely the player would be betting on all the lines but there is still the issue of it potentially being your last bet that triggers this to happen.
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[RobWin]

I do have to say though that I am really surprised that six (6) Rival Casino Reps have visited the forum so far today and not a single one of them have made a comment here in this thread regarding this issue!
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[De Beuker]

I've tried but didn't hit the spins yet..where are those bloody scatters when you need them!
I'll try some more later, getting tired of reloading the balance after almost every spin, lol.
Maybe I should pick another slot, not scary2..

 

[RobWin]

I've tried but didn't hit the spins yet..where are those bloody scatters when you need them!
I'll try some more later, getting tired of reloading the balance after almost every spin, lol.
Maybe I should pick another slot, not scary2..

Try Scary1 as well De Beuker, it also happened to me on that one first before the Sloto Scary2 happened.
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[De Beuker]

I'll check it out later tonight, now busy winning the 32RED daily freeroll, lol.
Its not a million, but I'm happy!

 

[NASHVEGAS]

Nevermind

 

[RobWin]

Nevermind

At any rate I just sent Sloto a private message and also added Casinomeister to the PM as a recipient as well. The fact that six Rival Reps have been here at Casinomeister today and I know for a fact I have seen Sloto here at least twice and still not a one of them can come in here a make a simple comment that they are at least looking into this issue with Rival really gripes my A$$!!

Sloto, I already reminded you in the PM that this is not good for an "Accredited Casino" to NOT MAKE a comment in a thread like this one when you guys obviously have a serious issue with your games there!!

I know you had to of seen this thread as well since it has been on top of the list for most of the day.
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[Sloto]

Hi

Totally missed this thread while having my daily read of CM today! Thanks Robwin for pointing the thread out to me!

It's been a busy day so my apologies, however I will now make this my number one priority and look into this issue.

I will post my findings as soon as I possible.

Best Regards

Ms Sloto

 

[RobWin]

Hi

Totally missed this thread while having my daily read of CM today! Thanks Robwin for pointing the thread out to me!

It's been a busy day so my apologies, however I will now make this my number one priority and look into this issue.

I will post my findings as soon as I possible.

Best Regards

Ms Sloto

Thanks for responding here, even though it is really hard to believe that it could have been missed when it starts off with "Rival Question", but I will take your word for it and say thank you again that you are here now..

I would also hope that in the future that anytime a thread has the word "Rival" in it that anyone of the Rival Reps here would be willing to respond and take such with seriousness.
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[De Beuker]

Just hit the spins but they continued, ofcourse I hit 2 coffins on the first free spin, JEEZ!!
It seems only to occur when there is zero balance after the first spin, right?
I'll keep on trying, I'll take scary1 now.

 

[RobWin]

Just hit the spins but they continued, ofcourse I hit 2 coffins on the first free spin, JEEZ!!
It seems only to occur when there is zero balance after the first spin, right?
I'll keep on trying, I'll take scary1 now.

Correct De Beuker..
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[NASHVEGAS]

At any rate I just sent Sloto a private message and also added Casinomeister to the PM as a recipient as well. The fact that six Rival Reps have been here at Casinomeister today and I know for a fact I have seen Sloto here at least twice and still not a one of them can come in here a make a simple comment that they are at least looking into this issue with Rival really gripes my A$$!!

Sloto, I already reminded you in the PM that this is not good for an "Accredited Casino" to NOT MAKE a comment in a thread like this one when you guys obviously have a serious issue with your games there!!

I know you had to of seen this thread as well since it has been on top of the list for most of the day.
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I did the same multiple times and was ignored by all parties (with one exception sorta). I wish you the best of luck.

Of course, Mr. Retention lost the trust of Rival's largest wager (at least at that time but besides the point) and all accounts were closed. Affiliates should be perturbed regardless with their retention shenanigans.

No comment on any Bonne Chance/Silverstone/???? being accredited as that is not an issue I dwell on after I posted my 1 cent.

Tell'emBillyJackIsHere

 

[LOOKAWAY]

Maybe this could have something to do with auto player, were you using auto player when this happened?

Because if you hit free spins with auto player, the spin count just keeps on going. So if you don't have enough money to cover 1-10 free spins, the game will just stop and prompt you to make a deposit. Even if the slot doesn't take the spin worth of your balance.

This could be the error, right.

 

[nisosbar]

As for myself, no, I was not using auto-player. I have used auto-player only one time.

 

[nisosbar]

Superior was able to somehow replace me in the queue such that I got my 9 remaining spins when I logged back in. I just hope this issue gets fixed, Rival-wide.

 

[The Dude]

I totally agree Nifty, someone at Rival needs to look into this issue today...Not Tomorrow!
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Hey Rob, take a look at the calendar, this was a holiday in most of Europe when you posted this - this is something that upper management needs to address, and I can probably guess that no one was around.

I do have to say though that I am really surprised that six (6) Rival Casino Reps have visited the forum so far today and not a single one of them have made a comment here in this thread regarding this issue!
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Again, issues like this are usually forwarded up to higher echelons - I wasn't aware of this thread until about a half hour ago.

Seriously, how much coffee are you guys drinking?

But thanks for the headsup. I'll keep an eye on this thread to see how things develop.

 

[paulyt]

Not to do with free spins but I can confirm getting the non free spin bonus on your last hit lets you play it with no problems. I know this doesn't help the people in this thread bur it may help Rival.

 

[Sloto]

Just to let you all know, I haven't forgotten about this issue.

Thanks for your patience.

Ms Sloto

 

[RobWin]

Just to let you all know, I haven't forgotten about this issue.

Thanks for your patience.

Ms Sloto

Thanks for the update, as most savvy players well know that this serious issue could potentially affect thousands of players. I certainly hope that Rival is taking this issue as serious as I am.

The last thing I want to do here is to be promoting Rival Casinos to potential players when we both know that there is a major malfunction going on there with their games!

Also, am I the ONLY webmaster/affiliate here that feels this concern regarding the fairness and reliability of Rival Games? I mean as many webmasters/affiliates that are here at Casinomeister that actively promote Rival Casinos, why is there no other webmaster/affiliates here in this thread?

Where is the "Rival Representative/Tech" in all of this. Is Rival really taking this issue serious at all here?
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[RobWin]

Another point to this issue is that this is apparently not only isolated to just a couple of Rival Casinos but it appears to be a system wide malfunction.
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[Sloto]

OK I have an update on this issue as follows:

I have been informed the error occurred when tech did a small software upgrade on the 31st October! It effected very few players and only users that had a balance of less than $1.00 (they were only alotted one free spin) The problem was fixed within an hour of the upload.

I would like to apologise and kindly ask if you were affected by this error at Sloto'Cash, please PM me with your username and I will credit your account with a loyalty bonus.

All the best

Ms Sloto

 

[RobWin]

OK I have an update on this issue as follows:

I have been informed the error occurred when tech did a small software upgrade on the 31st October!

I beg to differ on the fact of the date here as you can clearly see in my screenshot below when this first happened to me at Vegas Regal...so is it really from a software upgrade that occurred on Oct. 31st? What exactly was the "small software upgrade" ?

Old Attachment (Invalid)

~~~~~~~~~~~~

Old Attachment (Invalid)

It effected very few players

How does Rival know that for sure?

The problem was fixed within an hour of the upload.

I'm also not so sure that that is correct either since this error at Sloto on Scary2 occurred on Nov. 1st at 12:09:15AM

There is a lot larger spread of time here than you are aware of or either Rival has mis-informed you on the time-lines.

Also on another note, if Rival were not constantly tweaking with the software regarding the constant daily updates then maybe, just maybe instances like these would not be happening there!
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[Sloto]

Sorry, I put the date in as that is when I thought the first instance of the error occured and the 31st was Halloween -bit tongue in cheek! (note to self stop skim reading)

I will check on the date with Rival though to be sure!

I understand it frustrates players the constant upgrades, but Rival compared to other software providers in the industry are relatively new and have grown substantially over the last 3 years! It's not an excuse but you can rest assured that members are treated fairly and errors such as what has occcured are compensated.

Data on every gaming session is stored so we can identify the number of players this affected by running a query on the data and the selected games.

Visual glitches and connections issues are very annoying to members but I can say from my experience Rival operate with integrity and always resolve issues in favour of the player.

Best Regards

Ms Sloto

 

[NASHVEGAS]

Sorry, I put the date in as that is when I thought the first instance of the error occured and the 31st was Halloween -bit tongue in cheek! (note to self stop skim reading)

I will check on the date with Rival though to be sure!

I understand it frustrates players the constant upgrades, but Rival compared to other software providers in the industry are relatively new and have grown substantially over the last 3 years! It's not an excuse but you can rest assured that members are treated fairly and errors such as what has occcured are compensated.

Data on every gaming session is store so we can identify the number of players this affected by running a query on the data and the selected games.

Visual glitches and connections issues are very annoying to members but I can say from my experience Rival operate with integrity and always resolve issues in favour of the player.

Best Regards

Ms Sloto

LOLOL.......Horsesheet.............get Mr. Retention's permission to post his correspondence with moi and I will post it as soon as I am able.

 

[Sloto]

Nashvegas, who is Mr Retention and what correspondence are you referring too?