yorgk
Dormant account
- Joined
- Jun 29, 2012
- Location
- netherlands
This is probably in the wrong section.
I was playing blackjack on RedBet. My last bet I bet 50 bucks and I won then I tried to rebet it and it says thats i don't have enough funds... So I contacted live support.
So be carefull and pay close attention to your balance when winning
Camilla: [19:29] Hello! Ca you please specify your question?
morrison: [19:29] I was just playing blackjack
[19:29] i remember my last hand i won 100d
[19:30] i tried clicked rebet but suddenly my funds r gone?
Camilla: [19:30] Let me check, one moment
morrison: [19:32] 100% positive i should have 100d in my balans
[19:33] right?
Camilla: [19:34] I can see that you played Victorious Touch and BlackJack
morrison: [19:34] yes that is correct
Camilla: [19:34] You made a bet in BlackJack: 216958247 Blackjack (DJ) Pro €1-40 1/29/13 7:27 PM 54.18 EUR 50.00 EUR
[19:35] And after that you had 4.18 euro
[19:35] And you played victorious until 0 euro
morrison: [19:35] i made a bet in blackjack that i won
[19:35] then i tried to rebet it
[19:35] then my money is gone?
[19:35] i even have a screenshot of it
Camilla: [19:36] Can you please send it yo support@redbet.com right now and stay in the chat and I will check What time did you win that amount?
morrison: [19:36] 19:28
[19:37] ill send it one sec
[19:37] this is really sketchy btw
[19:37] can you see my last bet? did i win it or lose it?
[19:38] ?
[19:39] this must be an error in ur system
Camilla: [19:39] I can see it now
[19:39] you won 100...
[19:39] I will send this to the casino but still send us the printscreen
morrison: [19:39] done
[19:40] so im going to have to wait for my 100d?
Camilla: [19:40] Yes, the casino manager need to fix it, I am sorry that I can not do it for you
morrison: [19:41] thats ridiciulous tbh
Camilla: [19:41] Will you send the printscreen so I can forward it? You are correct, there is 100e missing and they will be able to fix it for you by tomorrow
[19:41] Things like this can happend with technic stuff. I am really sorry, I have never seen it before but ofcourse we will fix this!
[19:42] The casino is delivered to us by Netent which is a wellknown product by casinio players
[19:43] Thank you for the printscreen!
[19:43] I will contact you as soon as the casino department have given us an answer about this
I was playing blackjack on RedBet. My last bet I bet 50 bucks and I won then I tried to rebet it and it says thats i don't have enough funds... So I contacted live support.
So be carefull and pay close attention to your balance when winning
Camilla: [19:29] Hello! Ca you please specify your question?
morrison: [19:29] I was just playing blackjack
[19:29] i remember my last hand i won 100d
[19:30] i tried clicked rebet but suddenly my funds r gone?
Camilla: [19:30] Let me check, one moment
morrison: [19:32] 100% positive i should have 100d in my balans
[19:33] right?
Camilla: [19:34] I can see that you played Victorious Touch and BlackJack
morrison: [19:34] yes that is correct
Camilla: [19:34] You made a bet in BlackJack: 216958247 Blackjack (DJ) Pro €1-40 1/29/13 7:27 PM 54.18 EUR 50.00 EUR
[19:35] And after that you had 4.18 euro
[19:35] And you played victorious until 0 euro
morrison: [19:35] i made a bet in blackjack that i won
[19:35] then i tried to rebet it
[19:35] then my money is gone?
[19:35] i even have a screenshot of it
Camilla: [19:36] Can you please send it yo support@redbet.com right now and stay in the chat and I will check What time did you win that amount?
morrison: [19:36] 19:28
[19:37] ill send it one sec
[19:37] this is really sketchy btw
[19:37] can you see my last bet? did i win it or lose it?
[19:38] ?
[19:39] this must be an error in ur system
Camilla: [19:39] I can see it now
[19:39] you won 100...
[19:39] I will send this to the casino but still send us the printscreen
morrison: [19:39] done
[19:40] so im going to have to wait for my 100d?
Camilla: [19:40] Yes, the casino manager need to fix it, I am sorry that I can not do it for you
morrison: [19:41] thats ridiciulous tbh
Camilla: [19:41] Will you send the printscreen so I can forward it? You are correct, there is 100e missing and they will be able to fix it for you by tomorrow
[19:41] Things like this can happend with technic stuff. I am really sorry, I have never seen it before but ofcourse we will fix this!
[19:42] The casino is delivered to us by Netent which is a wellknown product by casinio players
[19:43] Thank you for the printscreen!
[19:43] I will contact you as soon as the casino department have given us an answer about this