Red Flush question

[debzy]

Since this isn't officially a complaint yet, although it's borderline, I thought I'd start here. Made a deposit yesterday, no bonus attached. Had a great run and withdrew $500. Since I don't think I've ever made a withdrawal at Red Flush before, I sent an email to the address listed on the web site of [email protected] asking about documents etc. It bounced. I tried several other iterations and they all bounced. Tried Live Chat, no operators available. So I came to casinomeister.com to see if anyone had some insight and was rather dismayed to see posts from people about withdrawals taking a month or so and the casino rep not responding to questions. Granted, most of the complaints were resolved, but this isn't giving me warm fuzzies about receiving my withdrawal any time soon. Pair that with the fact that I can't get to anyone in support and I'm a little nervous.

Anyone have any suggestions?

thanks,

debzy

 

[petro]

I don't think you will have any problems with Red Flush.
PM their casino rep.; WayneRedreturns.

 

[Perc]

Try this email, not US support but still a support email: [email protected]

You can also contact Wayne via PM here, he's quite active on these forums:
https://www.casinomeister.com/forums/members/

There were some issues with paying US players recently, but that seems to be the norm these days thanks to your awsome gov't, and everyone did get paid eventually.

 

[chuchu59]

send in your docs. within 24 hours they will contact u by phone to verify the info. after that, you should get your money within 2 business days. that's from my recent experience although it may take a wee longer for bank transfers.

 

[WayneRedreturns]

Hi debzy,

I have informed the casino IT manager of the trouble you had with the email address. They are addressing the issue right now.

Please PM me with your account number. I would like to check the status of your withdrawal and have a customer service representative contact you.

Best regards,
Wayne

 

[mellakka]

Comment for a Red flush support when i try to get my emails out of redflush posting/spamming list redflush use really lame tricks, and baddest was that when i asking to supervisor take a look last chat logs so she can get a clue whats are my worryes supervisor denied there is no logs or any casinoworker who using name James. Had to say James was but some freestylesupporting so i dont wonder so much why was maybe better to hide james for a while


About 2 weeks ago...

Me: askin my redflush acc details please
James: just a moment please.
James: clvverXXXXXXXXXX
James: that is your casino la vida username
James: rfverXXXXXXXXX
James: that is your red flush username
Me: thank u
Me: ghostworker james
Me: in official u are not exist >P
James: lol
James: glad to assist.
Me: u dont know even what i mean?
Me: sec
James: i know what you mean.
Me: great

 

[vinylweatherman]

Their CS "sucks",

Sorry, but it's true. Sometimes I just can't get anywhere with them no matter how much I try.

I have a query that has been "with marketing" for the past TWO MONTHS, and I have prodded half a dozen times through CS, but all I get is "it's with marketing".

I even had one CS offer to walk into marketing and give them a prod personally, and he confirmed to me this had been done.

James DOES indeed exist, and made me a promise HE DIDN'T KEEP

I am told I am a "highly regarded" VIP player based on the very large figure of my gross deposits, which he knew pretty accurately.

Clearly NOT regarded highly enough by MARKETING though, who don't seem to give a Rat's ass what promises James or Craig make to me, they will do things THEIR way, which takes 2 months and counting.

Now it seems to have gotten WORSE. I had the notification about the change to the loyalty program, and how this will work from 28th February, but the only change I have seen so far is the REMOVAL of the mid week offer. I don't know whether this is one of the planned changes or not, and the weekend offer is not expected to be released till Friday.

Having already uninstalled La Vida because none of the promises to "sort things out" ever got anywhere, Red Flush looks like it will be going in THIS month's pre-MGSUpdate clearout, along with a few others.