Red Flush Free Spin offer Fiasco

[silcnlayc]

Ok, here is the gist of it...

Hi Silc, Acc No. rfver0xxxx

We've noticed you haven't played at Red Flush for a while, and we've decided to give you some freespins on one of our favorite games - Tomb Raider - Secret of the Sword.



Simply login and go to Tomb Raider - Secret of the Sword to claim your 50 freespins.

Your freespins will be available in the lobby from Tuesday 27th January until Monday 2nd February).

Warm Regards

Alex Roberts

E-mail: [email protected]

Well I thought, How nice of them ! I went to claim my free spins and thought, win or lose, that was a nice gesture and I should come back and start playing here again until I got frustrated enough on the 27th that I shot them an email on the 28th:

Sent: Wednesday, January 28, 2009 5:08 AM
To: Alex Roberts
Subject: Casino errors

Hi,

Thank you for the free spin offer but it doesn't work. See attached screenshot
for error.

Thank You,
Silc

The response was my ISP connection..which was way off base as you can see the continuing discussion:

Chat start time Jan 28, 2009 10:10:16 PM EST
Chat end time Jan 28, 2009 10:19:27 PM EST
Duration (actual chatting time) 00:09:11
Operator Shane



Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Shane'
Shane: Welcome to Red Flush Casino. How may I assist you?
Rose: When are they going to fix the tomb raider ii game?
Shane: Hi Rose
Rose: I was offered 50 free spins and it is taking me 2 days to play them. I also emailed tech support 3 days ago about it and nothing has been fixed
Rose: I still have 36 spins left..after each spin you get booted out of the game
Shane: one moment while i have a look at your account
Rose: it gets tiring and very irritating..whats the point of offering this when it doesn't worK?
Shane: it seems to be working fine on our side
Shane: we havent received any other query's with regards to this game
Rose: well, thats nice but what good does that do me? I sent in a screenshot with the error number it keeps giving me
Shane: i will forward this to the technical department to have a look into this
Rose: and no reply on it except we are still looking at the problem
Shane: okay
Rose: I am in free spin mode, that might make a difference on your end, it was an offer to come back for 50 free spins
Shane: when was the screen shot sent
Rose: 2-3 days ago and I did get that reply
Rose: whenever the offer started
Shane: there is no note of a screen shot being received from you
Shane: can you please send it again
Rose: well I saved my email time and date on it when Isent it..
Rose: where do I need to send it?
Shane: [email protected]
Shane: i will forward it to the technical team to look into this
Rose: ok ty
Rose: will send it now
Shane: you very welcome

and the saga continues:

Date: Thursday, January 29, 2009 5:27 AM

To: xxxx

Subject: Connection Error

Size: 13 KB

Dear Silc



Kim here from Red Flush. Please note that the technical department advised that the error you were experiencing was a connection error. When this happens, please shut down the casino and try again later.



Please feel free to Contact Us should you require any further assistance.



Warm Regards

Kim

From me:

If it was my ISP, I would get a disconnect from ALL your games, but funny enough
, it is only on the ONE game you offered free spins on. Coincidence? I think
not.

Isha here at Red Flush

Please note that from our end we have found that the spins are working alright.

This seems that the problem would be with regards to your ISP (Internet Service
Provider) ,I would therefore suggest that you contact your ISP to ensure that
you have a stable connection should the problem still persist.

Please feel free to Contact Us should you require any further assistance.

Warm Regards

Isha

Ok, I TOLD them it was not my ISP otherwise I would be disconnected from all their games continuously, but I only get disconnected from this ONE game only, the one with the free spin offer..

I know its not a big deal but if a casino is going to offer you an incentive to come back and deposit...why in the world would they not allow you to play with the incentive and claim it is always on YOUR end when in fact it is on THEIR end!?? This is the ONLY game in the whole casino I get disconnected on...geez..and they don't get it...

Thank you for letting me rant....and I KNOW I will not be going back there to play again ...for they do not READ or listen to what you tell them ..piss poor CS IMO....and they can keep the rest of the spins and give it to someone else..

PS I did try to contact the person here but couldn't get into the list of members...

 

[chuchu59]

So you only managed 14 spins in 2 days. At this rate, they are probably right since you should manage 49 spins in 7 days hecne the dates 27 Jan to 2 Feb and so you should only be 1 spin short. Sheesh.

As a gesture of goodwill, they should look at the problems, solve them and let you have back the 50 spins plus an extra 50 for the inconvenience.

 

[silcnlayc]

At this rate, they are probably right since you should manage 49 spins in 7 days hecne the dates 27 Jan to 2 Feb and so you should only be 1 spin short.

Too funny!

But sooo true..I will let them keep the rest and not even bother to go back since they can't READ and UNDERSTAND what the problem was..another casino off my play list..without regret!

.

 

[pmhcfc]

So you only managed 14 spins in 2 days. At this rate, they are probably right since you should manage 49 spins in 7 days hecne the dates 27 Jan to 2 Feb and so you should only be 1 spin short. Sheesh.

As a gesture of goodwill, they should look at the problems, solve them and let you have back the 50 spins plus an extra 50 for the inconvenience.

I was lucky enough to not have any problems with this and had a great time for the 1.76 I won with the free spins. I actually got my account up to 95 at one stage. Of course that's not really enough to cash out with but I enjoyed the low rolling all the same.

Hope they got your problem sorted and you can do even better than I did.