jacksparks
Dormant account
- Joined
- Jun 17, 2020
- Location
- Malta
Thanks for the additional screenshots, it's being looked into and hopefully we can replicate it and find out what causes it and how to fix with with the game providers.
what annoys me is it comes up with error code but they dont know what it is humans put the code in so there must be answerGood to see a rep responding about errors. I have been getting them way too much lately on way too many sites. Ive put it down to my bad tech choice but i get these errors more from some casinos than others.
Strange for me also that i get less errors on mobile it seems
Anybody else found their 'error rate' has increased? Any tech heads who can explain what the error language actually means?
what annoys me is it comes up with error code but they dont know what it is humans put the code in so there must be answer
considering error happens between 3 to 187 spins how much will it cost to play on. all they have to do is load me up with cash and i play till errors pop up or not pop up on the different methods they want me to play on. and block me from withdrawaing whilst playing with there funds, i have no option to deposit as i said last deposit would not let me play so withdrew it then waited for email saying sorted which i have not had. when i play games on practice they play without any faults whatsoever after 100s of spins.I don’t play at WHG but Mrs does and it’s constant errors so she just stopped. So they need you to deposit and replicate?
Go play somewhere else if they can’t/can’t be arsed sorting it.
Tell them them to load your account with bonus funds and you’d be more than happy to.
considering error happens between 3 to 187 spins how much will it cost to play on. all they have to do is load me up with cash and i play till errors pop up or not pop up on the different methods they want me to play on. and block me from withdrawaing whilst playing with there funds, i have no option to deposit as i said last deposit would not let me play so withdrew it then waited for email saying sorted which i have not had. when i play games on practice they play without any faults whatsoever after 100s of spins.
i sent error screen shoys also been going on since augFind it pretty hard to believe the only way they can replicate the errors is by getting customers to play? Plus Colin already sent them through screenshots anyway? And i'm pretty sure others will have been onto support outwith Casinomeister etc.
i also sent them screenshots of error this has been going on since august,and they have a user rating of 7,7 i would give them a minusFind it pretty hard to believe the only way they can replicate the errors is by getting customers to play? Plus Colin already sent them through screenshots anyway? And i'm pretty sure others will have been onto support outwith Casinomeister etc.
it does not come back to normal it tells you to exit game and reloadThis does happen a lot whilst playing. Simply wait a while and it should pop back to normal. And if it doesn't, then probs a stuck game round
Hi I think your find they run flawless using bonus funds & any free spins, this seems to happen whilst in real money, I no longer play at any of their casinos but it was a constant problem, I may also add streamers rarely get the problem either ..........considering error happens between 3 to 187 spins how much will it cost to play on. all they have to do is load me up with cash and i play till errors pop up or not pop up on the different methods they want me to play on. and block me from withdrawaing whilst playing with there funds, i have no option to deposit as i said last deposit would not let me play so withdrew it then waited for email saying sorted which i have not had. when i play games on practice they play without any faults whatsoever after 100s of spins.
Hi I think your find they run flawless using bonus funds & any free spins, this seems to happen whilst in real money, I no longer play at any of their casinos but it was a constant problem, I may also add streamers rarely get the problem either ..........
The problem is when it happens on bonanza it resets the game and if I'm down a £100 the last thing I want is the game re setting.This does happen a lot whilst playing. Simply wait a while and it should pop back to normal. And if it doesn't, then probs a stuck game round
@jacksparkswell it just gets better had an email today sunday from customer support at 21 casino asking me to play games on Google chrome, Explorer, Firefox, and Opera. and please try on computer and mobile. and when error occurs send screen shots. now considering i cannot deposit due to some problem from which i have still not heard from
them they want me to deposit funds and play on 8 different operating levels. they also state without this information they cannot further investigate. its a Farce!!!
The problem is when it happens on bonanza it resets the game and if I'm down a £100 the last thing I want is the game re setting.
Expecting the players to waste their own time and money to identify issues with their systems is down right filth.
Huh, and here i am restarting games like Dead or alive when it wont bonus because i feel that sometimes it makes it play better.
Really dont think it matters if you keep a game open 24/7 or restart it every 5 minutes tho.
- Serial restarter.
thanks for clearing it up about me doing the testing which i considered ridiculous.Hi All,
Your opinions are always valid and taken on board. Please rest assured as stated a couple of days a go there has been a project launched on this issue and it is a high priority. We are continuing to collect information, test on our staging environments, review error logs and screenshots from players, monitor live chat etc and we will resolve it but it takes time. It does not affect the vast majority of players, which in a sense is a good thing, but in a sense a bad thing as it's harder to replicate/identify and ultimately fix.
Initial thoughts are that it is something to do with the API calls between White Hat Gaming and the game providers.
I will update when there has been some positive progress, hopefully that won't be too long. In the mean time if anyone does experience the error please feel free to post a screenshot and the time stamp as it'll be helpful. We will then review the error logs of the specific player with that information. But just to be clear, we do not expect players to test - personally I would not play if it was happening to me every session. That might not the most commercial reply, but it' the truth. The agent who sent the email suggesting @steveyboy tests it himself has been informed that is not how it works.
Regards,
Jack
its now been 10 days since last up date so made a deposit today and its still the same glich came in at 87,3,etc, is it still being looked at or is nobody looking into fault????thanks for clearing it up about me doing the testing which i considered ridiculous.