Possible issue with Slotmonkey.io

[Monkeyslotio]

Hi all,



I quick note to all players: don’t ever play on slotmonkey.io!



Slotmonkey.io takes away ALL winnings manually if you use a deposit bonus. You automatically play every bet with 50% real money and 50% bonus money. All your winnings above your deposited amount will be seen as bonus money and will vanish when you want to withdraw, they will give a reason why the conditions were not met. Complete scam! Don’t ever play there, they just took thousands out of my account.

 

[mulven]

Hi all,



I quick note to all players: don’t ever play on slotmonkey.io!



Slotmonkey.io takes away ALL winnings manually if you use a deposit bonus. You automatically play every bet with 50% real money and 50% bonus money. All your winnings above your deposited amount will be seen as bonus money and will vanish when you want to withdraw, they will give a reason why the conditions were not met. Complete scam! Don’t ever play there, they just took thousands out of my account.

Did you withdraw before finishing wagering?

 

[Monkeyslotio]

No, I did not

 

[Monkeyslotio]

They give the following reason;

“Kindly note that you breached bonus terms and condtions #23 as you placed several bets with more than 5 EUR bonus money per bet. Therefore winnings were confiscated and the balance adjusted to original deposit amount.“

So they cancel the already wagered bonus money, AND take away the winnings you made with the real money account. So let that sink in:

After placing a 10 euro spin, there is no more way to win. I started with 500. Played quite a bit and was running well, made it to 4.500 euro’s. So 4.000 profit, of which 2.000 with real money bets and 2.000 with bonus money bets.

Legal actions smh

 

[mulven]

They give the following reason;

“Kindly note that you breached bonus terms and condtions #23 as you placed several bets with more than 5 EUR bonus money per bet. Therefore winnings were confiscated and the balance adjusted to original deposit amount.“

So they cancel the already wagered bonus money, AND take away the winnings you made with the real money account. So let that sink in:

After placing a 10 euro spin, there is no more way to win. I started with 500. Played quite a bit and was running well, made it to 4.500 euro’s. So 4.000 profit, of which 2.000 with real money bets and 2.000 with bonus money bets.

Legal actions smh

It's not a parachute/"no-sticky" bonus. It's mixed wagering - or a poorly shown normal cashable - which is a form of cashable where you can withdraw the cash early but lose the proportionate amount of bonus.

If you broke the max bet while wagering, then you broke the rules of the bonus. Can you not see that you made a mistake?

Read the rules before playing with bonuses.

 

[Monkeyslotio]

I see that the bonus term was breached and therefore the bonus can be withheld. But bonus terms apply for the bonus money, not the real money. They also redeemed the winnings on my real money.

 

[paul7388]

Afraid the casino has done no wrong and no scam involved this time.

You bet over the max bet limit. Doesn't matter if it's split between bonus and real cash you bet over the max allowed so all winnings are void.

 

[Monkeyslotio]

The max bet in order to comply with the bonus conditions, yes. But as half of the bet has nothing to do with the bonus money, as it is real money. So half of the winnings cannot be voided, and half can due to not complying with the bonus terms.

 

[SlamRoyale]

Sorry monkey but you didn't half break the terms, you just broke it. Lesson learnt for bonus terms right?

 

[conker]

Title changed, please don't scream 'Scam' on the forum. Once the facts come out we can decide that.

 

[Monkeyslotio]

Okay my honest apologies for that.

Still, until this date, when clicking on the bonus, they say:

So yes a term was broken. And yes, therefore I understand that I won’t be able to withdraw the bonus money. Bonus money has been removed upon request and I accept that. Bonus money. As they state at the screenshot. But they state bonus money. Not the real money.

 

[armster]

Has anyone heard of, or used this casino? Typical set up like other crypto casinos including lovely RTP, but there isn't much info I can find on it so it feels like a bit of a red flag to me

 

[dunover]

Has anyone heard of, or used this casino? Typical set up like other crypto casinos including lovely RTP, but there isn't much info I can find on it so it feels like a bit of a red flag to me

Should've done a search mate! We have a new thread this week regarding that place:

edit* nevermind, I moved the post to it.


I've moved your post there as there seems to be concerns about the place right now.

 

[armster]

Should've done a search mate! We have a new thread this week regarding that place:

edit* nevermind, I moved the post to it.


I've moved your post there as there seems to be concerns about the place right now.

Ahh.

Well just seems like this individual breached wagering terms unfortunately for him.

 

[SYPlayer95]

Must admit, hate these sort of rules.
How easy/difficult is it for the casino to implement a £5 block whilst bonus money is being used?

 

[Monkeyslotio]

A bonus term condition violation should lead to not withholding the bonus money. Do you really thank that a real money bet, with real money winnings, should be confiscated due to a bonus term? And that you are able to place the bet though? But simply have 0 winning chance?

 

[SYPlayer95]

A bonus term condition violation should lead to not withholding the bonus money. Do you really thank that a real money bet, with real money winnings, should be confiscated due to a bonus term? And that you are able to place the bet though? But simply have 0 winning chance?

Unfortunately, yes.
Because every bet takes 50% from both your real and bonus funds, the winnings are added in the same proportion. Therefore, example being you bet £20, half of the winnings added to cash, and you would be free to drop the bonus and cash out
Casinos would class that as bonus abuse.
Whilst I personally disagree with it, we are bound by their rules when we sign up. They shouldn't allow you to bet greater than £5 when a bonus in use.
In short, you are snookered here.

 

[Monkeyslotio]

Yes I know. Also problems at the moment with withdrawing my initial 500 euro deposit. Hardly anything about the casino online. That’s why I started this thread, to warn others. It doesn’t look well.

Edit - my initial 500 euro deposit just got withdrawn and is on my bank account

 

[SYPlayer95]

Yes I know. Also problems at the moment with withdrawing my initial 500 euro deposit. Hardly anything about the casino online. That’s why I started this thread, to warn others. It doesn’t look well.

What's the issue when withdrawing your deposit?

 

[Monkeyslotio]

Edit: withdrawal of my initial deposit, 500 euro, just got transferred to my bank account.

 

[SYPlayer95]

I see.
Personally id have avoided them like the plague. Had issues with one operator licensed in Anjouan, I won't get burned twice.
Their license isnt worth the paper its written on.

 

[armster]

Must admit, hate these sort of rules.
How easy/difficult is it for the casino to implement a £5 block whilst bonus money is being used?

It's not, plenty of casinos do it.

I've also made this mistake before and didn't even realize it and lost a pretty decent cashout. Some sites have forgiveness too if it's a one off but a term is a term.

 

[Monkeyslotio]

It is a bonus term term. Bonus. Term. A term on a possible bonus.

 

[SYPlayer95]

This is now resolved then?
You deposited 500, broke the terms and withdrawn the original 500 deposited?

 

[Monkeyslotio]

They took 1750 euro of my real money winnings, which were not bound or under any bonus terms. So, no not at all