Hi,
I joined Jackpot City and deposited 1000 and won 5000 which I withdrew. I then had to submit documentation so I used the same docs I had had certified for my Lucky Nugget withdrawal (which took over a fortnight to go through)
The withdrawal was in progress and I was told the documentation was all ok.
So I played again depositing 10,500 and finally withdrawing 13,500
Now they have locked my account and told me all my withdrawals have been cancelled and my deposits returned to me as my documentation was no good.
I have tried talking to them but they will not budge or reverse their decision!
Please help,
Steve.
P.S. Tried to post in Casino Complaints but would not let me for some reason...
I joined Jackpot City and deposited 1000 and won 5000 which I withdrew. I then had to submit documentation so I used the same docs I had had certified for my Lucky Nugget withdrawal (which took over a fortnight to go through)
The withdrawal was in progress and I was told the documentation was all ok.
So I played again depositing 10,500 and finally withdrawing 13,500
Now they have locked my account and told me all my withdrawals have been cancelled and my deposits returned to me as my documentation was no good.
I have tried talking to them but they will not budge or reverse their decision!
Please help,
Steve.
P.S. Tried to post in Casino Complaints but would not let me for some reason...
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