I haven't posted in a while, but am still playing regularly. Getting tired of RTGs (that I usually prefer) I remembered some of the nice Playtech slots and decided to find a Playtech to play at. Also knowing the normal payouts for these slots I decided to find a casino offering some sort of bonus and ended up with a new, although reputable one. The name is not important, they treated me well apart from the issue below:
I read the T&C thoroughly, download and sign up. Receive a welcome email and make a deposit - but no bonus is added.
Going on live chat, I am told that I will not be getting any bonuses due to "management decision". Considering I had never played at this casino before, nor at any of its sister sites, I decided to dig a bit deeper in it. So I sent them an email asking for a little more than the canned response, telling them "management decision" is not a reason, rather a reaction to a reason. I get the following answer:
I admit, I have taken more than my fair share of bonuses through the years, and know enough about math and variance to make most of them profitable. My entry into the world of online gamling was even a "bonus whore" site, and I have used bonuses to make a profit at several Playtechs before.
But never on any site that would be known to this casino! Unless they are getting and sharing player information with other casinos outside their 'sphere'.
I have seen Rivals getting a pounding for this, but didn't know Playtech was doing the exactly same thing. Have I been sleeping when the issue was raised? Are my player data being circulated between all Playtechs without my consent and knowledge? Have I actually allowed them to do so?
PS: This is not about me not getting a bonus, this is about my player data being shared. I still played, lost, deposited some more, lost some more and deposited again before miraculously turning a profit - all without a bonus. Marvel slots are even better than I remembered.
I read the T&C thoroughly, download and sign up. Receive a welcome email and make a deposit - but no bonus is added.
Going on live chat, I am told that I will not be getting any bonuses due to "management decision". Considering I had never played at this casino before, nor at any of its sister sites, I decided to dig a bit deeper in it. So I sent them an email asking for a little more than the canned response, telling them "management decision" is not a reason, rather a reaction to a reason. I get the following answer:
The Management has decided to block your account from any bonuses and this could be due to your previous activity in the gaming industry and/or affiliated online gaming sites.
I admit, I have taken more than my fair share of bonuses through the years, and know enough about math and variance to make most of them profitable. My entry into the world of online gamling was even a "bonus whore" site, and I have used bonuses to make a profit at several Playtechs before.
But never on any site that would be known to this casino! Unless they are getting and sharing player information with other casinos outside their 'sphere'.
I have seen Rivals getting a pounding for this, but didn't know Playtech was doing the exactly same thing. Have I been sleeping when the issue was raised? Are my player data being circulated between all Playtechs without my consent and knowledge? Have I actually allowed them to do so?
PS: This is not about me not getting a bonus, this is about my player data being shared. I still played, lost, deposited some more, lost some more and deposited again before miraculously turning a profit - all without a bonus. Marvel slots are even better than I remembered.