Payment delays slotsmillion? How long?

[lockinlove]

Just looking for some feedback

On March 15 I requested a withdraw of $4695, March 18 a withdraw of $540 and March 22 $540 again for slotsmillion

Today will be the 9th business day and 14th day of no monies received.

In the past 10 years of gambling my money always arrives via bank transfer within 3 business days and the very odd time the absolute maximum is 5 business days.

I spoke to my bank to make sure they werent holding anything for any reasons and they said no. I asked how long a transfer of my type usually takes to arrive in their bank. (Spain to Canada) the bank manager told me a maximum of 5 days. When I told him its been over 8 business days he suggested I follow up with the casino because there should be no reason why its taken so long.

It also shows here that the cashout time frame from the last member who cashed out to Canada via bank transfer to be 96 hours. So 4 days.

I have spoke to the casino a few different times and they assure me the money has been sent and it must be technical issues somewhere.

How many more days should I give it? With each passing day and each passing phone call with my bank, I am growing more and more concerned.

I did message the rep here yesterday but he hasnt been active for a couple of months so not sure when he will get back to me.

Im starting to get quite concerned about this.

And yes Ive taken into account the Easter holidays

I guess my question is, how long do you think I should wait before starting the PAB process?

 

[Harry_BKK]

Before submitting a PAB i would ask the casino to provide a transfer copy.

If they have sent the payment they must have something, either from online banking or from the bank counter (if they done it the old fashioned way in a branch). Alternatively, they should be able to give you at least the "international transaction number". Using that your bank can see where the money currently sits.

Should they fail to provide you that within 24hrs i would be pretty sure that the money has not been sent and would go ahead with the PAB.

Hope you get paid!! Good luck

 

[lockinlove]

Before submitting a PAB i would ask the casino to provide a transfer copy.

If they have sent the payment they must have something, either from online banking or from the bank counter (if they done it in a branch).

Should they fail to provide you that within 24hrs i would be pretty sure that the money has not been sent and would go ahead with the PAB.

Hope you get paid!! Good luck

ops meant to include that in my OP

I did request they send me a copy of this on the weekend. They said their finance team was back on Monday. So still havent gotten it however its only been 2 days. So maybe they are busy




Also just got this email from them

I just received an answer from the finance team.

The transaction has gone through and it hasn't been returned to our account.

Could you please send us a bank statement so they can check?

Looking forward to your reply.

Kind regards,

David
Customer Support SlotsMillion


um what? lol

 

[Harry_BKK]

ops meant to include that in my OP

I did request they send me a copy of this on the weekend. They said their finance team was back on Monday. So still havent gotten it however its only been 2 days. So maybe they are busy

Also just got this email from them:

I just received an answer from the finance team.

The transaction has gone through and it hasn't been returned to our account.

Could you please send us a bank statement so they can check?

Looking forward to your reply.

Kind regards,

David
Customer Support SlotsMillion

um what? lol

Stalling tactic i am afraid.

Why would they need to check your bank statement?

If the transaction has gone through then they have an "ITN" or can send you a transfer copy. If not, then nothing has been sent..

 

[lockinlove]

Stalling tactic i am afraid.

Why would they need to check your bank statement?

If the transaction has gone through then they have an "ITN" or can send you a transfer copy. If not, then nothing has been sent..

Basically my thoughts too. I said to them "why would you need my bank statement? All you need to do is contact the bank you deal with and ask them for proof that my bank accepted it"



Greatttttttt. Here we go

 

[Harry_BKK]

Basically my thoughts too. I said to them "why would you need my bank statement? All you need to do is contact the bank you deal with and ask them for proof that my bank accepted it"

Greatttttttt. Here we go

I would PAB today if you have not heard anything by the close of business hours.

Let's hope it will turn out for the best!!

 

[SlotsMillion]

Casino Manager reply - Status of your withdrawal request

Hi Jennifer,

I would like to apologize beforehand if you felt that we haven´t come back to you soon enough. This is the first time you request a withdrawal at SlotsMillion and I understand perfectly that makes the whole situation even more sensitive.

Please, check your inbox - you must have already received a detailed email about what is the status of your withdrawal requests which include the following documents and points:

1) Three attachments confirming that the withdrawals were submitted and paid to the bank account number provided by you.
Dates on which your withdrawals where paid:
- First withdrawal request on 16/03/2016 > Withdrawal paid on the 17th of March.
- Second withdrawal request on 18/03/2016 > Withdrawal paid on the 21st of March.
- Third withdrawal request on 22/03/2016 > Withdrawal paid on the 22nd of March.

2) A detailed explanation why investigating a "missing" withdrawal takes a mandatory time that is always perceived as a long waiting period by the player. In some cases, tracking a missing withdrawal can take up to 3 - 4 months (this should not be your case as we might have identified where the problem comes from, but it is important for us to make you aware of how complicated a missing withdrawal case can be). It always involves banking suppliers and intermediary and there is a strict process to follow. On top of that, we don´t want to and we cannot run the risk to provide you with the wrong information - that means that we need to get the reply from the banking intermediaries before coming back to you (and believe me, they also take holidays for Easter )

3) Why we request a bank statement - This replies also to one of the answers you have received here, so it is important for us to clarify this point - When a missing withdrawal has been reported, we need to provide our banking supplier with documents proving that the payment has failed. Otherwise, the case will never be submitted or taken into consideration by the banking providers or intermediaries. This means that the bank statement is a mandatory step in order to avoid, for instance, fraudulent intentions. Furthermore, a bank statement also helps us to verify that the bank details provided by the player are the correct ones.

4) Thanks to the bank statement you have sent us today, we have realized that the transit number you gave us in first place doest not match the transit number appearing in your bank statement. Please, kindly review the bank details provided by you as this is an important hint for us to get this incidence solve asap.

5) If the transit number is the reason why we are here, the intermediary bank most probably must have put the paid withdrawal on hold. If that is the case, we will need to request your withdrawals back and process the withdrawals again.

As we have already said in our email, we are more than happy about your 3 withdrawal requests. We know that customer's winning experiences are the best way to keep our players satisfied and ensure a long-time relationship with them. Neither the number nor the amount of your withdrawals have something to do with fact that you haven't received yet the requested withdrawals. We process daily much higher withdrawal amounts seamlessly.

We strongly recommend you not to deposit and play until we don´t get this fixed. We don´t want to pause your account in the meantime as we want to keep the online chat as the main communication channel with you.

I would like to thank you in advance for your understanding and patience.

We are looking forward to receiving your reply about the transit number. Let's get this fixed!

Just looking for some feedback

On March 15 I requested a withdraw of $4695, March 18 a withdraw of $540 and March 22 $540 again for slotsmillion

Today will be the 9th business day and 14th day of no monies received.

In the past 10 years of gambling my money always arrives via bank transfer within 3 business days and the very odd time the absolute maximum is 5 business days.

I spoke to my bank to make sure they werent holding anything for any reasons and they said no. I asked how long a transfer of my type usually takes to arrive in their bank. (Spain to Canada) the bank manager told me a maximum of 5 days. When I told him its been over 8 business days he suggested I follow up with the casino because there should be no reason why its taken so long.

It also shows here that the cashout time frame from the last member who cashed out to Canada via bank transfer to be 96 hours. So 4 days.

I have spoke to the casino a few different times and they assure me the money has been sent and it must be technical issues somewhere.

How many more days should I give it? With each passing day and each passing phone call with my bank, I am growing more and more concerned.

I did message the rep here yesterday but he hasnt been active for a couple of months so not sure when he will get back to me.

Im starting to get quite concerned about this.

And yes Ive taken into account the Easter holidays

I guess my question is, how long do you think I should wait before starting the PAB process?

 

[lockinlove]

Hi Jennifer,

I would like to apologize beforehand if you felt that we haven´t come back to you soon enough. This is the first time you request a withdrawal at SlotsMillion and I understand perfectly that makes the whole situation even more sensitive.

Please, check your inbox - you must have already received a detailed email about what is the status of your withdrawal requests which include the following documents and points:

1) Three attachments confirming that the withdrawals were submitted and paid to the bank account number provided by you.
Dates on which your withdrawals where paid:
- First withdrawal request on 16/03/2016 > Withdrawal paid on the 17th of March.
- Second withdrawal request on 18/03/2016 > Withdrawal paid on the 21st of March.
- Third withdrawal request on 22/03/2016 > Withdrawal paid on the 22nd of March.

2) A detailed explanation why investigating a "missing" withdrawal takes a mandatory time that is always perceived as a long waiting period by the player. In some cases, tracking a missing withdrawal can take up to 3 - 4 months (this should not be your case as we might have identified where the problem comes from, but it is important for us to make you aware of how complicated a missing withdrawal case can be). It always involves banking suppliers and intermediary and there is a strict process to follow. On top of that, we don´t want to and we cannot run the risk to provide you with the wrong information - that means that we need to get the reply from the banking intermediaries before coming back to you (and believe me, they also take holidays for Easter )

3) Why we request a bank statement - This replies also to one of the answers you have received here, so it is important for us to clarify this point - When a missing withdrawal has been reported, we need to provide our banking supplier with documents proving that the payment has failed. Otherwise, the case will never be submitted or taken into consideration by the banking providers or intermediaries. This means that the bank statement is a mandatory step in order to avoid, for instance, fraudulent intentions. Furthermore, a bank statement also helps us to verify that the bank details provided by the player are the correct ones.

4) Thanks to the bank statement you have sent us today, we have realized that the transit number you gave us in first place doest not match the transit number appearing in your bank statement. Please, kindly review the bank details provided by you as this is an important hint for us to get this incidence solve asap.

5) If the transit number is the reason why we are here, the intermediary bank most probably must have put the paid withdrawal on hold. If that is the case, we will need to request your withdrawals back and process the withdrawals again.

As we have already said in our email, we are more than happy about your 3 withdrawal requests. We know that customer's winning experiences are the best way to keep our players satisfied and ensure a long-time relationship with them. Neither the number nor the amount of your withdrawals have something to do with fact that you haven't received yet the requested withdrawals. We process daily much higher withdrawal amounts seamlessly.

We strongly recommend you not to deposit and play until we don´t get this fixed. We don´t want to pause your account in the meantime as we want to keep the online chat as the main communication channel with you.

I would like to thank you in advance for your understanding and patience.

We are looking forward to receiving your reply about the transit number. Let's get this fixed!

Thanks for showing up here, its much more comforting.

I copy and pasted my bank details that is used with my other casino (which I have been paid from every time) this is also the same details I have given trada casino and my withdraws have come through every time. The screenshot is from their banking page and I sent it to you just now.

Also you should not have added those last 3 numbers to the transit number. Nor should any bank ever accept that as it doesnt exist. The transit number is maximum 5 numbers.

The three numbers at the end you added is the institution number that is needed for transfers that every other casinos request.

Anyways, it seems there was a mistake when sending my money.

I have sent two emails of screenshots from my banks live chat and my other casino bank page with the details to confirm this and the details you need to correct this.

Again, thanks for showing up and wanting to get it sorted.

 

[SlotsMillion]

Hi again

The procedure related to personal and banking details work as it follows:
Only the players can enter the banking details and our system records them as they have been submitted by the player. Once you have entered your banking details, including the transit number (as it is requested in our Withdrawal form), the Withdrawal process stars using the details provided by the player. I am sure that you have just entered these details as you have done in other casinos, but if you check our form, you will see that we haven´t requested the Bank Code, but the transit number.

Recovering the already paid withdrawals carries a cost. As a gesture of goodwill from our side, we will assume the cost this time. We understand these things can happen and, as we truly believe you are a good customer, we will happily carry with the cost of fixing it.

I am glad to inform you that we have been in contact with Wirecard in order to express the urgency of this case and how keen we are on getting your withdrawals in your account. Now, I am sure you will understand that Wirecard needs to track the withdrawals and find out where they are. This will mean 2 to 3 weeks plus another week until you see the money in your account once we have transferred again the money. However, and based on our last conversation with Wirecard, you might find the money in your account after 10 days, since the intermediary bank might decide to continue with the sending of the withdrawals after holding the money for a while. Please, keep an eye on your account just in case the money lands there in the next 10 days.

Our Support Team will be keeping you updated as soon as we have more news for you.

Thanks for showing up here, its much more comforting.

I copy and pasted my bank details that is used with my other casino (which I have been paid from every time) this is also the same details I have given trada casino and my withdraws have come through every time. The screenshot is from their banking page and I sent it to you just now.

Also you should not have added those last 3 numbers to the transit number. Nor should any bank ever accept that as it doesnt exist. The transit number is maximum 5 numbers.

The three numbers at the end you added is the institution number that is needed for transfers that every other casinos request.

Anyways, it seems there was a mistake when sending my money.

I have sent two emails of screenshots from my banks live chat and my other casino bank page with the details to confirm this and the details you need to correct this.

Again, thanks for showing up and wanting to get it sorted.

 

[Harry_BKK]

Hi again

The procedure related to personal and banking details work as it follows:
Only the players can enter the banking details and our system records them as they have been submitted by the player. Once you have entered your banking details, including the transit number (as it is requested in our Withdrawal form), the Withdrawal process stars using the details provided by the player. I am sure that you have just entered these details as you have done in other casinos, but if you check our form, you will see that we haven´t requested the Bank Code, but the transit number.

Recovering the already paid withdrawals carries a cost. As a gesture of goodwill from our side, we will assume the cost this time. We understand these things can happen and, as we truly believe you are a good customer, we will happily carry with the cost of fixing it.

I am glad to inform you that we have been in contact with Wirecard in order to express the urgency of this case and how keen we are on getting your withdrawals in your account. Now, I am sure you will understand that Wirecard needs to track the withdrawals and find out where they are. This will mean 2 to 3 weeks plus another week until you see the money in your account once we have transferred again the money. However, and based on our last conversation with Wirecard, you might find the money in your account after 10 days, since the intermediary bank might decide to continue with the sending of the withdrawals after holding the money for a while. Please, keep an eye on your account just in case the money lands there in the next 10 days.

Our Support Team will be keeping you updated as soon as we have more news for you.

I don't know where you got that information from but any banking employee can tell it is not true.

The sending as well as the intermediary bank know all the time where the money is "stuck", usually it is the intermediary bank in the receiver's country. Each international transfer has a unique transaction number which allows the bank employees to open up the transfer file and see any related messages regarding that transfer.

If some details are not correct on an international transfer the bank where the money is held at that moment will inform the sending bank immediately. From there you have 2 options:

- Sender's bank contacts the sender and is correcting the mistake/adding the missing information and the transfer is carrying on to the receiver.
- Sender's bank cannot correct the mistake and the money is returned to the senders account, this takes max. 3 working days.

Trust me i know what i am talking about as i execute and receive a number of international transfers every week, hence i had my fair share of mishaps. However, it never ever took 2-3 weeks to get it sorted.

I stand to be corrected though as i am only talking from my experience and knowledge.

 

[Alexandre]

Hi,

In our experience, after making thousands of payments to many different banks, these kinds of incidences happen all the time. When a wrong number is provided, several cases can occur:

1. The money goes to a different, and wrong, account
2. The money gets stuck in one of the intermediary banks
3. The money gets stuck in the bank of the account holder, but the bank holds it for various different reasons - including incorrect account numbers, or the fact that it comes from a casino or a country considered a tax haven.

Earlier today we provided the complete email conversation we've had with our bank, Wirecard, to lockinlove. If she agrees, we will provide it to you.

We look forward to your response. Hope that's helpful!

Alexandre

 

[liberec]

i close my accounts everywhere they make payment delay. i´m so sick of that.
always lost my money because of these psychological war

 

[me_and_ed]

That's pretty quick judgment, I had a transfer go missing with an accredited casino, it was an actual error, people do make them on both sides, Slotsmillion is pretty good and quite quick, you wont have any issues getting your money when the error is corrected.

 

[lockinlove]

I have been trying to see my withdraw page/details. However it states I need $30 to be able to do so. Ive asked them to fund the account so I can see it. They cannot. So im trying to get answers from my bank

 

[lockinlove]

Here are the two emails from their 'bank'


Hello ----,

I have looked into this issue, however I could not find any problems with the three transfers.
Please find attached the 3 SWIFT confirmations. Please sent them to the beneficiary and request her to check if the bank details are correct, eventually to contact her bank and request them to review their books for receipt of funds.

If necessary, I can start an inquiry by our correspondent bank, however please take into consideration our investigation charges for EUR ---.

Please confirm how would you like us to proceed.

Best regards
Anca




Slotsmillion know my bank details I have have sent screenshots of my banking page


Dear ----,

As per your request I have started the wire trace for CAD4695,00, claim WDA-AC3103-6074, copy attached.
An investigation can take 2-3 days but I’ve also had cases when it took few month. This is a manual process, it depends how many banks are involved in the payment and how quick they do their research.

Best regards
Anca

A few months

But anyways. We all know how banks can be. Especially large ones like mine. I wouldnt be surprised from what slotsmillion has provided me with that the money is sitting somewhere in my bank

 

[Tirilej]

I saw you changed your post at the same time as I had copied it. It was fun if it was true though, but I guess it was

I hope they solve this mess for you soon. It's a lot of money floating around in the air.

 

[Alexandre]

i close my accounts everywhere they make payment delay. i´m so sick of that.
always lost my money because of these psychological war

Payments were not delayed, please read our previous post:

Dates on which your withdrawals where paid:
- First withdrawal request on 16/03/2016 > Withdrawal paid on the 17th of March.
- Second withdrawal request on 18/03/2016 > Withdrawal paid on the 21st of March.
- Third withdrawal request on 22/03/2016 > Withdrawal paid on the 22nd of March.
[/B]

 

[lockinlove]

I hope they solve this mess for you soon. It's a lot of money floating around in the air.

Thanks me too!

I changed my post because I think I let my frustration over this take over a bit. Even though they wont fund my account to see what I need, I guess I cant really blame them for not. I just dont want to come across sarcastic with them as they have been very helpful so far.


At first the delays and my bank made me think the casino was messing with me.

But after many things from the casino (their reps, manager) showing up here and exchanging emails and them providing the stuff they have. I feel confident this is just a mistake and I truly feel my money is somewhere with my bank. I have spoken to them numerous times in the past and it seems with these big banks one person says one thing, another person will say another thing and they usually dont match. I think this is what is happening right now.

 

[lockinlove]

i close my accounts everywhere they make payment delay. i´m so sick of that.
always lost my money because of these psychological war

Hi.

I can understand by reading the first part of this thread you came to the conclusion you have. Even the way I was voicing my frustrations probably helped with that.

But let me make myself clear with this casino.

Everything I have seen so far tells me they are one of the good guys and I have turned my opinion around since the beginning of the thread.

 

[bjtaz44]

Had the same issue with another casino, my slotsmillions withdrawal worked first time for me in 3 days. The other one that went missing, CIBC was no help except to take their $30 for each wire once they found them(Took 8 days longer) .... So I hope your not with CIBC they usually clueless.

 

[Matti]

Hi.

I can understand by reading the first part of this thread you came to the conclusion you have. Even the way I was voicing my frustrations probably helped with that.

But let me make myself clear with this casino.

Everything I have seen so far tells me they are one of the good guys and I have turned my opinion around since the beginning of the thread.

I agree!

I have played at Slotsmillion since the launch and they are always friendly and helpful. I met Alexandre and Charles at Meisters Meet in February as well. They are super nice!

 

[lockinlove]

Had the same issue with another casino, my slotsmillions withdrawal worked first time for me in 3 days. The other one that went missing, CIBC was no help except to take their $30 for each wire once they found them(Took 8 days longer) .... So I hope your not with CIBC they usually clueless.

Nope Scotia. But its just big banks in general. Their systems are too complex for even them. Find it ignorant to be honest. Banks dont survive without us so get it together. What if I needed that $6000 really badly? I have to wait weeks because of them? Like hello, if there is an issue try calling me. Why should it take so long to figure it out. Assuming the issue is with them

I wish I could be a customer of a nice small bank.

Im going in tomorrow to speak with my advisor, shes very nice and if there is anything going on from my side, she will help find out.

 

[lockinlove]

Just want to update the thread.

Today I got my money totaling $6700. The problem was indeed the transit and and branch number mixed together.

It was an honest mistake and then it was my bank being....well a bank I guess. I heard nothing from them at all and when I called two weeks after the money was to arrive, they still said nothing. So I made an appointment with my investment advisor knowing she would take care of me. Sure enough she said the money did arrive but they denied it because the number didnt match. So it had to be resent.

Same thing with Trada casino but this time they goofed on the address. So had to be resent too.

Anyways. I got my money and I can say with absolute certainty this casino is very good. They stayed in touch with me whenever anything would arise on my end or theirs. Either email or live chat. They came to this thread. They paid whatever fees that needed to be paid in order to get me my money.

Well done slotsmillion. Now time to enjoy all my winnings!!!:notworthy

 

[SlotsMillion]

So happy you are happy with us!!!

Lockinlove,

Thanks for updating the thread. We hope we have won a customer forever

It was a pity that you had to wait such a long time for your first withdrawal, but never mind! This story had a happy ending!

Looking forward to seeing you at SlotsMillions!

Just want to update the thread.

Today I got my money totaling $6700. The problem was indeed the transit and and branch number mixed together.

It was an honest mistake and then it was my bank being....well a bank I guess. I heard nothing from them at all and when I called two weeks after the money was to arrive, they still said nothing. So I made an appointment with my investment advisor knowing she would take care of me. Sure enough she said the money did arrive but they denied it because the number didnt match. So it had to be resent.

Same thing with Trada casino but this time they goofed on the address. So had to be resent too.

Anyways. I got my money and I can say with absolute certainty this casino is very good. They stayed in touch with me whenever anything would arise on my end or theirs. Either email or live chat. They came to this thread. They paid whatever fees that needed to be paid in order to get me my money.

Well done slotsmillion. Now time to enjoy all my winnings!!!:notworthy

 

[Harry_BKK]

Happy it got sorted.

Yeah, banks are not very cooperative when it comes to these kind of things. I have to always push as well for them to investigate properly and usually i can sort it out before the money is returned to the sender/or if i made the payment to my company account.

Respect to Slotsmillion for their efforts to get the withdrawals to you as speedy as possible considering the problems.

EDIT: Quietly eating my words e.g. "stalling tactic" etc.

 

[pinkfloyd]

this was like a mystery novel

scary start
fear for the main character
mistrust
misplaced mistrust !
bank was the villain
happily ever after finish !

so glad to see something like this sorted , gratz to the casino for looking after a customer!! and enjoy your winnings op !

 

[lockinlove]

Happy it got sorted.

Yeah, banks are not very cooperative when it comes to these kind of things. I have to always push as well for them to investigate properly and usually i can sort it out before the money is returned to the sender/or if i made the payment to my company account.

Respect to Slotsmillion for their efforts to get the withdrawals to you as speedy as possible considering the problems.

EDIT: Quietly eating my words e.g. "stalling tactic" etc.

lol its okay I thought the same. We have seen this story before from tonnes of casinos. Stall tactics blah blah. And to be honest it really seemed like it for sure.

Just happy to have found such a good casino

 

[mcgameboy]

Always nice to see a thread with a happy ending on this forum.

 

[bjtaz44]

Anyone cashout recently here? Is it a holiday where they operate?, I made a withdrawal 18hrs ago and it's still pending/reversible, I emailed support and Rep just to ask about it, that was 12hrs ago and no response from either.

I know the email says 2 business days but this seems longer than I have ever waited for it to process from them, getting ridiculous actually. Anyone else have this from yesterday I guess is all I'm wondering, and why they not answering emails either.

 

[SlotsMillion]

Hi Bjtaz44,

Your withdrawal has been validated and will be payed today. If for any reason there is an issue, please, let me know.

Cheers!

Anyone cashout recently here? Is it a holiday where they operate?, I made a withdrawal 18hrs ago and it's still pending/reversible, I emailed support and Rep just to ask about it, that was 12hrs ago and no response from either.

I know the email says 2 business days but this seems longer than I have ever waited for it to process from them, getting ridiculous actually. Anyone else have this from yesterday I guess is all I'm wondering, and why they not answering emails either.

 

[bjtaz44]

Thank you for replying, but why 3 days to process it? It use to be faster I thought... i'm still waiting for Saturdays. But thanks, just seems slow.

Hi Bjtaz44,

Your withdrawal has been validated and will be payed today. If for any reason there is an issue, please, let me know.

Cheers!

 

[SlotsMillion]

Hi again

There is about 8 hours difference between Canada and Europe. That is why you may have feeling that the validation took 3 days when actually it has taken 2 days. The withdrawal request was submitted on 2016-04-12 at 06:25:27 AM (our time), which is 2016 -04-11 at 10PM your time. So your request was received on the 12th, validated on the 13th and paid on the 14th. That makes 48 hours (2 working days) to validate it and 24h to make it effective.

Please, get back to me once you have received the payment in your account.

Thank you for replying, but why 3 days to process it? It use to be faster I thought... i'm still waiting for Saturdays. But thanks, just seems slow.

 

[BrianGhattas]

I made a withdrawal from Slots Million. Here's the timeline:

Monday, April 18 at 2:33 P.M. Withdrew my winnings
Tuesday, April 19 at 6:13 A.M. Got e-mail confirming withdrawal being processed
Sometime while I was sleeping this morning Money was in the bank.

Three business days for a Canadian.

 

[SlotsMillion]

Thanks for this useful post. It is nice to hear that your Canadian bank is working properly

I made a withdrawal from Slots Million. Here's the timeline:

Monday, April 18 at 2:33 P.M. Withdrew my winnings
Tuesday, April 19 at 6:13 A.M. Got e-mail confirming withdrawal being processed
Sometime while I was sleeping this morning Money was in the bank.

Three business days for a Canadian.

 

[lockinlove]

With the latest refusal from a Canadian bank, slotsmillion (my withdrawal) was charged $75 fee. But they told me they will cover it. Very nice of them to do that.

I told one of the support guys not to send my withdrawal to my new bank because it got refused with trada. But I think Simon forgot to tell them. So if it did get sent...another charge against slotsmillion

Ecopayz is my last hope. I think

 

[me_and_ed]

With the latest refusal from a Canadian bank, slotsmillion (my withdrawal) was charged $75 fee. But they told me they will cover it. Very nice of them to do that.

I told one of the support guys not to send my withdrawal to my new bank because it got refused with trada. But I think Simon forgot to tell them. So if it did get sent...another charge against slotsmillion

Ecopayz is my last hope. I think

Some weird shit here, I still have yet to have issue with 2 of the big 3 in Canada, I have had frequent relations with my banker in the past thumbsup, she knows nothing about the changes and pulls all kinds of strings for my business due to foreign payments, you have me on edge.

 

[Steviedoo]

With the latest refusal from a Canadian bank, slotsmillion (my withdrawal) was charged $75 fee. But they told me they will cover it. Very nice of them to do that.

I told one of the support guys not to send my withdrawal to my new bank because it got refused with trada. But I think Simon forgot to tell them. So if it did get sent...another charge against slotsmillion

Ecopayz is my last hope. I think

So you haven't received the money yet?

Did you open your ecopayz account?

 

[lockinlove]

Some weird shit here, I still have yet to have issue with 2 of the big 3 in Canada, I have had frequent relations with my banker in the past thumbsup, she knows nothing about the changes and pulls all kinds of strings for my business due to foreign payments, you have me on edge.

Must be nice. I found out about the changes from Trada. Then PC and Scotia refusing me. Im not running around opening up accounts every where. So hopefully ecopayz works.

I wouldnt be on edge if I were you. Seems like you have a great relationship with your bank.

 

[Adriana B]

Must be nice. I found out about the changes from Trada. Then PC and Scotia refusing me. Im not running around opening up accounts every where. So hopefully ecopayz works.

I wouldnt be on edge if I were you. Seems like you have a great relationship with your bank.

Ecopayz works like a charm! This and Instadebit are the only way to go for us Canadians. Withdrawal fees at Ecopayz are steep so I usually use my card for POS purchases rather then withdraw but you have such a large amount you are withdrawing that I don't think you will mind paying the withdrawal fees -- especially after waiting for such a long time for this money.

 

[naththo]

Thank goodness for that, lucky for you that you haven't lost any fund. Would have been horrid if it did got lost in transit of fund. Congrats on your winning though!

 

[bjtaz44]

So I had a similar issue with VideoSlots but different I guess.... now I have random duplicate charges coming out from my bank account tagged Slotsmillions, as far as I can see these are duplicating transactions 3-4 days later, but with a strange transaction code attached after it on my bank statement. When I use Visa Debit its instant, show immediately as completed so these are not just delayed posting.
Course they don't show on Slotsmillions end so they don't believe me... I am banging my head against the wall I never know when or if the next one will just randomly come out.

I think this has something to do with a strange screen called PAYMENTIQ that pops up on their site after my purchase with a log in. I just close it cause the money is already showing in my balance. But since this every transaction has duplicated a few days later again...anyone else?? ughh this needs to stop.

 

[SlotsMillion]

Hi bjtaz44,

Of course, we believe you. That is why we have our Finance Department breaking his brain to find out what happened with that funny transaction with that funny code. As you well said, we have no track on that deposit and that is why we need to collect as much info as possible from your side to help us chase the transaction. Support has sent you several emails requesting you some additional info and they will give you call in 30 minutes.

Talk to you soon.

So I had a similar issue with VideoSlots but different I guess.... now I have random duplicate charges coming out from my bank account tagged Slotsmillions, as far as I can see these are duplicating transactions 3-4 days later, but with a strange transaction code attached after it on my bank statement. When I use Visa Debit its instant, show immediately as completed so these are not just delayed posting.
Course they don't show on Slotsmillions end so they don't believe me... I am banging my head against the wall I never know when or if the next one will just randomly come out.

I think this has something to do with a strange screen called PAYMENTIQ that pops up on their site after my purchase with a log in. I just close it cause the money is already showing in my balance. But since this every transaction has duplicated a few days later again...anyone else?? ughh this needs to stop.

 

[spintee]

So when is the U.K going to get a chance to play ?

 

[bjtaz44]

Hi bjtaz44,

Of course, we believe you. That is why we have our Finance Department breaking his brain to find out what happened with that funny transaction with that funny code. As you well said, we have no track on that deposit and that is why we need to collect as much info as possible from your side to help us chase the transaction. Support has sent you several emails requesting you some additional info and they will give you call in 30 minutes.

Talk to you soon.

Is there no failsafe, or proper monitoring going on with your processors?, last night again another transaction came out bringing the total to just over $248 since Saturday, ridiculous, why is it always the player thats screwed or put at a dissadvantage, if I stole money from your casino i would be banned and in jail, but you just keep taking from me. I have to set up all new bank with everyone change my payrol, direct deposits etc because...well your working on it. BS.

Watch your transaction and statements closley people who play there is my warning.

 

[SlotsMillion]

Hi bjtaz44,

I am sure you understand that processing transactions involve different providers and intermediaries. The wish of every casino is to control 150% our providers and intermediary's performance and processes. Unfortunately, it does not work like that.

As we have already informed you, we will keep you updated on this issue.

Thanks for your understanding.

Is there no failsafe, or proper monitoring going on with your processors?, last night again another transaction came out bringing the total to just over $248 since Saturday, ridiculous, why is it always the player thats screwed or put at a dissadvantage, if I stole money from your casino i would be banned and in jail, but you just keep taking from me. I have to set up all new bank with everyone change my payrol, direct deposits etc because...well your working on it. BS.

Watch your transaction and statements closley people who play there is my warning.

 

[bjtaz44]

Hi bjtaz44,

I am sure you understand that processing transactions involve different providers and intermediaries. The wish of every casino is to control 150% our providers and intermediary's performance and processes. Unfortunately, it does not work like that.

As we have already informed you, we will keep you updated on this issue.

Thanks for your understanding.

My wish is to play at safe reliable casino that doesn't have problems that steals money from people, so far i have failed twice at this. But its now in my banks hands since you have control of what happens with your processors.

 

[SlotsMillion]

Hi Bjtaz44,

We have just forwarded to your email account the information that proves you were not charged twice, but that your bank has blocked the funds twice. You will find the transaction reference number for you to speak with your bank gain.

As we want to keep track on this case, please, keep us informed with any feedback from your bank. Don´t hesitate to contact us if you need anything else that may help you to solve this incidence with them.

Have a nice day!

So I had a similar issue with VideoSlots but different I guess.... now I have random duplicate charges coming out from my bank account tagged Slotsmillions, as far as I can see these are duplicating transactions 3-4 days later, but with a strange transaction code attached after it on my bank statement. When I use Visa Debit its instant, show immediately as completed so these are not just delayed posting.
Course they don't show on Slotsmillions end so they don't believe me... I am banging my head against the wall I never know when or if the next one will just randomly come out.

I think this has something to do with a strange screen called PAYMENTIQ that pops up on their site after my purchase with a log in. I just close it cause the money is already showing in my balance. But since this every transaction has duplicated a few days later again...anyone else?? ughh this needs to stop.

 

[bjtaz44]

Hi Bjtaz44,

We have just forwarded to your email account the information that proves you were not charged twice, but that your bank has blocked the funds twice. You will find the transaction reference number for you to speak with your bank gain.

As we want to keep track on this case, please, keep us informed with any feedback from your bank. Don´t hesitate to contact us if you need anything else that may help you to solve this incidence with them.

Have a nice day!

And yesterday my banks fraud division drilled me with a hundred questions and in the end still said they are definatly completed transactions and the funds have been allocated to them(you). So i give up, your both telling opposite things, keep the money who ever has it, im done with this. Close my account with your casino then, gambling is suppose to be fun entertainment, not a stressful fraud investigation.

 

[SlotsMillion]

Hi Bjatz44,

If you allow us to paste in this forum the email we have received from our bank with the transactions numbers, we will be very happy to do so.

It seems that you already had a similar problem with VideoSlots. Are you sure that is not your bank the one retaining the funds? Please, mind that some Canadian banks can be restrictive when the transaction is done for gaming purposes.

Looking forward to receive your permission to post the answer we have from EPC.

And yesterday my banks fraud division drilled me with a hundred questions and in the end still said they are definatly completed transactions and the funds have been allocated to them(you). So i give up, your both telling opposite things, keep the money who ever has it, im done with this. Close my account with your casino then, gambling is suppose to be fun entertainment, not a stressful fraud investigation.

 

[Adriana B]

Actually the rep is quite correct. Just ask Jazzy about the rejections on her withdrawals from the bank. I do not think the blame lies with Slotsmillion. I have had this issue as well. Sometimes the transaction gets blocked before it even hits your bank. For example, with PC Financial the transaction will be blocked by CIBC so PC Financial has no visibility of the rejection.