THEY REFUSED TO PAY ON A 3500 WIN MADE WITH THEIR COMP COUPONS. THEY SENT ME TWO COUPONS, 250 AND 50. I CASHED THEM BOTH IN ON THE SAME DAY. THEY NOW SAY THAT BECAUSE I DID, THEY NEED NOT PAY ME DUE TO THE TERMS OF THE COUPONS. THEY LATER TOLD ME THAT THEY DON'T HAVE ROOM ON THE COUPON TO STATE THE TERMS. WHAT A FRAUD. THEY WILL NEVER GET A PENNY FROM ME.
HERE IS MATTHEWS EXACT WORDS:
Ticket Number: LTK9103395455X
(Please use this ticket number in any correspondence with us.)
Dear Customer,
Thank you for contacting the Casino Support Team.
Please note the bonus coupons do have a number of conditions, and as such it is not possible to completely detail these on the included letter. I regret to find that you think of this as thievery, as you had been provided with a no-risk opportunity to try out the casino and be rewarded for your time.
Please feel free to contact our 24/7 Support Team if you have any additional questions.
Sincerely,
Matthew
HERE IS MATTHEWS EXACT WORDS:
Ticket Number: LTK9103395455X
(Please use this ticket number in any correspondence with us.)
Dear Customer,
Thank you for contacting the Casino Support Team.
Please note the bonus coupons do have a number of conditions, and as such it is not possible to completely detail these on the included letter. I regret to find that you think of this as thievery, as you had been provided with a no-risk opportunity to try out the casino and be rewarded for your time.
Please feel free to contact our 24/7 Support Team if you have any additional questions.
Sincerely,
Matthew