new rtg slot orc vs elf

[bonustreak]

I had that issue as well, I thought I was crazy but it appears I was not!!

 

[maphesto]

What happens now? A defunct game? This is a serious issue. Are reps for accredited RTG-casinos aware of this?

 

[cpdnd31]

I received this email today..now keep in mind earlier on this post when the game came out I said this is miss paying and because of surgery I thought I was nuts until my husband saw I didn't get the 490 some dollars. So here is email:



Dear Michelle,

Thank you for contacting us here at Intertops Customer Support Team. We appreciate you sending these screen shots to us and notifying us of the issue you have experienced; we are happy to assist.

We can confirm that we were experiencing some technical problems with the game which may be the reason why you had the problem. We are however, happy to advise that it has now been rectified. Please advise the amount in question so that we can resolve the problem.

Looking forward to hearing from you. Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.

Sincerely,

Bakesha

Intertops Customer Support

Now here is what I think. I was up to 1100 on this game even with miss payouts. However if game was broken the honest thing to do would be to ask for my last 2 deposits be credited back to acct. that would be like 90 some dollars.The reason I say this is --if game was broke I should not keep the money I won and then lost- There is no amount I can give them how do I say OK I lost 499 oh and 10 on this spin and 100 on this spin -- I think the fair thing to do for both parties is to just ask for last 2 deposits back and I say last 2 because I played game with one and then ran out before I could play my saved bonuses so I had to redeposit to play saved bonus..

What really bothers me is I tried for two days to tell people that this game was broken and miss paying. Live chat blew me off see previous post, emailed rep here never responded. I even contacted an affiliate friend of mine who knows tops people to say hey hun let them know this is game is broke, you know me and I'm not a crazy lady or scam artist and no one is listening to me.

So i think this is a fair solution let me know what you think? I just hope game is fixed i really liked it.

Also this is one casino-- can anyone confirm if it is all rtg casinos or just this one...

 

[slotplayer]

View attachment 44191

This was very next spin so you can see it was never added to account.

maybe I have it wrong but how did it go from a bal of $34.38 and then 1 spin later $34.08 betting 50 cents?

isn't $34.38 minus .50 $33.88? what am I missing?

 

[cpdnd31]

That's my point the whole thing is messed up lol--- notice screenshot above i won 58. and only credited 30. because i had 5. left when I hit that. i started noticing little glitches like amount played bet size and wins are all screwed up. Like I said I was trying to find a video program to tape it for them and show them but then they pulled game. game came back online yesterday I played it and noticed nothing changed so I just screen shot it to prove there is problem.

It's messed up big time that's all i can say, also if you pull game history it gives you something else it didn't even match. So I think this game should be offline until they can prove all glitches are fixed.

 

[cpdnd31]

468279291 Orc vs Elf Base Game 19/12/2013 9:50 PM $0.50 $0.20
468277210 Orc vs Elf Feature 19/12/2013 9:41 PM $0.00 $9.20
468277134 Orc vs Elf Feature 19/12/2013 9:41 PM $0.00 $0.00
468277082 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.00
468277066 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.00
468277048 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $1.20
468277033 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.16
468277013 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.00
468276993 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.00
468276972 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $1.30
468276934 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.60
468276907 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.30
468276890 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $0.00
468276834 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $0.00
468276815 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $0.00
468276792 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $0.30
468276761 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $16.32
468276610 Orc vs Elf Base Game 19/12/2013 9:39 PM $0.50 $0.00

here is history of feature
29.38===is what history shows as win.. however screenshot shows 58. as win. See nothing makes sense.

also if you look at last screenshot it says i won 40 cents --look at history

468279291 Orc vs Elf Base Game 19/12/2013 9:50 PM $0.50 $0.20

now do you understand why I keep posting hoping someone see's and can get this game looked at? LOL there is major problem here!

 

[slotplayer]

468279291 Orc vs Elf Base Game 19/12/2013 9:50 PM $0.50 $0.20
468277210 Orc vs Elf Feature 19/12/2013 9:41 PM $0.00 $9.20
468277134 Orc vs Elf Feature 19/12/2013 9:41 PM $0.00 $0.00
468277082 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.00
468277066 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.00
468277048 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $1.20
468277033 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.16
468277013 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.00
468276993 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.00
468276972 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $1.30
468276934 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.60
468276907 Orc vs Elf Feature 19/12/2013 9:40 PM $0.00 $0.30
468276890 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $0.00
468276834 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $0.00
468276815 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $0.00
468276792 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $0.30
468276761 Orc vs Elf Feature 19/12/2013 9:39 PM $0.00 $16.32
468276610 Orc vs Elf Base Game 19/12/2013 9:39 PM $0.50 $0.00

here is history of feature
29.38===is what history shows as win.. however screenshot shows 58. as win. See nothing makes sense.

also if you look at last screenshot it says i won 40 cents --look at history

468279291 Orc vs Elf Base Game 19/12/2013 9:50 PM $0.50 $0.20

now do you understand why I keep posting hoping someone see's and can get this game looked at? LOL there is major problem here!

no I fully understood, I was just pointing out from the screens it looked like wasn't deducting the .50 bet correctly either.

I did noticed that $29.38 *2 is $58.76 which what the screen says the bonus round paid and if you add the $5 you started with to the $29.38 the history says its $34.38 as shown in the balance window.

it would be interesting to look at the paytable and see if the second screen line win (line 16) with that particular combination should pay
.20 or .40?

 

[cpdnd31]

It is deducting wrong as well but I was focusing more so on payouts and I did try to figure out and I couldn't tell. I give up all I can say is its wrong.

 

[sapit222]

Tried it a bit today at InetBet Euro. Seemed to be working ok with the payouts etc.
Didnt have any luck though. 3 bonus games. x30 & x0,5 & x0,5.
Hard to get any winning lines at all.

Ill try it again, but wasnt so fun so far.

 

[slotmaster]

Played it this afternoon, hit 100$ on a $1.00 bet and hit a few other good size hits. Figured out you have to save up your bonus trigger hits to get different features.

It was really laggy though for me.

 

[cpdnd31]

OK so we now know its not all casinos affected. It is a fun game if you can bankroll it to the last feature. i like it I just want to know it's fixed before I play it again. Lol that and still waiting to see if they are gonna give me my deposits back.

 

[cpdnd31]

Well intertops did credit my acct back plus a little more. however I wish they would let me know if game has been fixed yet. Thank you for being fair and giving back and some. I appreciate it.

 

[zreb]

It sounds like a complete mess, but I think you really should have asked for the full amount you feel the game should have paid out (as reasonably as you could estimate). As it stands, if you didn't hit the feature at all, you had a very real chance of losing your money. But since the game wasn't paying out properly, you had very little chance of winning anything.

This gives the casino an unfair freeroll against you, in a situation that is entirely not your fault, but rather that of the casino and software provider. We can all understand that mistakes are bound to happen sometimes, but this is really something that should have been caught during testing, and a game should never be released in such an obviously malfunctioning state.

I'm glad the casino gave you something back here for your trouble. However, I'm sure there are many who lost money, whether at this casino or a different one, either due to game malfunction or pure bad luck. I suspect many of these players receive nothing at all. It's not a fair game when the unlucky players lose, and the lucky ones only break even. The standard of "malfunction voids all pays and plays" should not only serve to protect the interests of the casino, though it often works that way. Either all players who lost any money on the game must be refunded, or winning players must receive their due and complete payouts. Unfortunately, this will probably be swept under the rug with as little fuss as possible.

 

[cpdnd31]

ok just played it again game still messed up -- cant upload image getting error code have saved to computer for when its fixed

 

[cpdnd31]

ok intertops just lost a customer for life as far as i'm concerned.

they credited me 150. like I said previously I had two deposits totaling 87.00 no big thing and I even said Thank you on this thread to them. Well I was chatting with a friend at another casino and said well i'm gonna test game and see if its fixed yet. The first i say 100 spins went fine, then miss pays and everything else. i tried to post screenie i have it saved if the rep ever feels they would like to take the time out and talk to me. i think they really should because their game is f----ed up big time.

ok so not mad about that like is said I wanted to see if game was fixed. What I am pissed as all hell about is they had the fng nerve to attach a playthru on the refunded funds. REALLY here I am being nice and trying to be fair and you are gonna treat me like crap. Keep you casino as far as I am concerned I WILL NEVER DEPOSIT WITH YOU AGAIN> If this is what you call good customer service you have a lot to learn. Go sit at 3 dice or club world and see how they treat people you really need a lesson. I mean first I play your game and get screwed out of a lot of money. I say lets be fair if game was broke the money aint mine then you pull a stunt like this. Well I was being nice, not anymore.

I will now ask People here to look into your game because it is not working correctly and you still have not pulled it.

by the way that's a pretty shitty way of saying Thank you for bringing this to our attention.

Brian if I need to take a day or two for being rude I will this one just pissed me off more then anything in the last 14 years of me playing online.

 

[mattsgame]

ok intertops just lost a customer for life as far as i'm concerned.

they credited me 150. like I said previously I had two deposits totaling 87.00 no big thing and I even said Thank you on this thread to them. Well I was chatting with a friend at another casino and said well i'm gonna test game and see if its fixed yet. The first i say 100 spins went fine, then miss pays and everything else. i tried to post screenie i have it saved if the rep ever feels they would like to take the time out and talk to me. i think they really should because their game is f----ed up big time.

ok so not mad about that like is said I wanted to see if game was fixed. What I am pissed as all hell about is they had the fng nerve to attach a playthru on the refunded funds. REALLY here I am being nice and trying to be fair and you are gonna treat me like crap. Keep you casino as far as I am concerned I WILL NEVER DEPOSIT WITH YOU AGAIN> If this is what you call good customer service you have a lot to learn. Go sit at 3 dice or club world and see how they treat people you really need a lesson. I mean first I play your game and get screwed out of a lot of money. I say lets be fair if game was broke the money aint mine then you pull a stunt like this. Well I was being nice, not anymore.

I will now ask People here to look into your game because it is not working correctly and you still have not pulled it.

by the way that's a pretty shitty way of saying Thank you for bringing this to our attention.

Brian if I need to take a day or two for being rude I will this one just pissed me off more then anything in the last 14 years of me playing online.

So the game is still not working properly? They refunded your deposits and added a little something for bringing this to their attention and being honest but slapped you with WR on those :/ WTH that's terrible.

You should have just withdrew what you had but I bet if you had of withdrawn what you won the first time instead of being honest they would have said "Sorry a malfunction has voided your winnings" when they went through your account before processing the withdrawal.

 

[maphesto]

If the game is defunct, I think that reps for accredited RTG casinos should be aware of the issue. It's hard to believe that the error only occurs at Intertops. Why should it? The game is supposed to be the same at all RTG-casinos. The only thing that could differ, if I can guess, is that RTG operators can order different versions when it comes to House Edge. But I can't see how that could casuse these problems.

@cpdnd31

Even if I'm not satisfied with Intertops brands I wonder if you had contact with the right people at their support. Often we can see that usual customer support don't see the real issue. Have you contacted their rep here? I don't think you have, it shows dec 3 as the last time he was online.

The proper way, before you judge them, is to contact their rep here at the forum.

I think that this game is defunct and that they should remove it at all RTG casinos before this issue is even bigger.

EDIT: I sent a PM to the following members about this thread:

clubworld; iNetBet Promos; emily_hanson; iNetBet - Tom; Jackpot Capital; Sloto; Intertops;

Did I forget some reps?

 

[Affiliate Capital]

Orc vs Elf

Hi there,

The Orc vs Elf 3D game had an initial display error but all customer's funds/wins were paid out correctly.

This display error has since been fixed and all is functional again.

Let me take this opportunity to wish you all a Happy Holiday and A Prosperous 2014 to each and every one of you and yours!

Best regards,
Yasmeen
Casino Manager

 

[queensx3]

orc vs elf

at CW it will not download for me, says connection lost.... just sayin

 

[Googobucs]

I played at CW Aladdin's Gold last night for several hours. I paid close attention to things because of this thread. I did not find any issues, and I really liked the game.
I agree that elf pays better than orc, but I had a more difficult time getting shields with elf, so I guess it all balanced out in the end.

 

[cpdnd31]

as i posted i did contact rep here never responded, i contacted live chat-- 2 times the first time they never even came back to live chat- the second time they gave me an email to send screenies too. i also contacted a affiliate friend who works with tops and he was trying to contact them.

i got an email last night from tops saying game was fixed and they credited acct with 20x playthru -- i was mad !! why are you attaching a wr to it? if game was defunct- return deposit and start over. they also said game was fixed i took the money and tested game since I was gonna try and make a wr. First like 100 spins went ok then i changed bet and boom payouts wrong again. the screenie i have shows win 15.00 balance 8.99. then it crashed and restarted game and things got worse from there.

i don't care about the money they can keep it. i do care about the fact is anyone else at intertops having issues?
ive been playing online for many years and I have learned if they cant get it right move on they don't need ya. LOL

 

[aceking123]

whats does 4 scatters without the orc pay then in free spins ? 22.50 ? 6750 with orc ?

 

[dillos]

(It's hard to believe that the error only occurs at Intertops) i play several rtg casino except intertops and CW no problem with this slot... the only problem is sometimes pay nothing other time pay a lot

 

[rena35]

whats does 4 scatters without the orc pay then in free spins ? 22.50 ? 6750 with orc ?

It can happen. Just yesterday I could open all of the JPC casinos except for Grande Vegas. A casino can have issues when others from the same software doesn't. Besides, look at the screenshots.

 

[cpdnd31]

OK after I sent email to Intertops I received original deposits back with no wr.
Now after all of this there is no way I'll play there again, so I took money and tested game.

I did video tape some of the play. I am new to taping online and was gonna post it but have to upload and then went to get url and said wrong format so if anyone wants it I'll email and maybe they can figure it out.

However game is still off.

Here is example of one mistake being made :

I hit battle bonus free spins. My balance was 72.33 before spins. Now it also said I won 4.10 before spins started.
Now most casinos this would add to balance before spins start which would bring total balance to 76.43. It DOES NOT DO THIS. So now spins start balance is 72.33 and win amount is 4.10.

This is result of spins.
10 cents line 16 =win 4.20
10 cents line 5
10 cents line 9
10 cents line 14=win 4.50
20 cents line 2 = win 4.70

spins over total balance now 81.13 that was total after battle bonus was over.

what the game is doing is crediting the initial win of 4.10 before spins. 72.33 + 4.10 = 76.43 then it

adds total win of 4.70 (which included initial win as well remember spins added to this.) So you are getting 4.10 added twice. plus the 50 cent win. = 81.13

now to me I would have thought win amount should have been 72.33 + 4.10=76.43 +.50(bonus win) = 76.93.


I don't know if suppose to do this I tried reading it and could not find, however looks wrong.

Still also crashes and starts miss payouts again.

So game needs to be beta tested again by someone I'm done Iv'e tried to tell them and I went way above and beyond what a customer should do. So if anyone wants video showing what I'm talking about here I will email it. Also maybe a rep can see if this is what game is suppose to be doing? However like I said I still noticed some miss pays- didn't bother with screenshots last night of them, and after video headache I said them them figure it out.

So in conclusion we know that game is miss adding payouts and sometimes not adding full wins.

Hope this may help someone here.

Thanks,
Michelle

Now I'm going back to 3 Dice today and relaxing it's been too long of a week. LOL