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K

kassiap

Newbie member
CM Veteran (10yr+)
Joined
Feb 24, 2006
Location
RIGHT HERE
:D anyone want to play detective????


Some are really good at it.

Anyway, new microgaming casino called "Nedplay" and it seems that they are not making any outlandish promises to "revolutionize" anything.


I just deposited so lets hope again that they are not "Grande Prive" or anyone like that in disguise

So chop chop detectives and lets see what ya can come up with.

And remember no bonus abusers :D:D :eek:

:p
 
Hmm I like a bit of detective work :D

My initial guess is "white label". I went to their affiliate program, picked out a couple of unusual phrases from their "About Us" page and Googled them. I got back identical text on 5 other websites linked to pharmacy and forex:

system that provides immediate solutions to affiliate requests
Click to expand...

and

including specifically designated account managers to each campaign
Click to expand...

Additionally the Whois info for the .com and the .eu are anonymous which is not uncommon for a WL but unusual for an MG casino. There is no info on the site about whose behind it that I can see other than "a group of players".

Chances are it's OK being on MG, but I'd want to know who was behind it (floryntia.com, reg. July 2008), or at least who the White Label operator is - could be a scam site with a trojan download for all you can tell. And the tenuous forex/pharmacy links mentioned above don't exactly inspire confidence.

I love this phrase:

At Nedplay you can register your own personal login name. This offers you a lot of freedom to play anywhere you like in both the Flash as the Download Casino version.
Click to expand...

LOL. Might just be a "lost in translation" moment as the site is clearly Dutch in it's original form. Nice design though (nedplay.eu/home-en.aspx) but not enough background info to make me feel comfortable depositing there.
 
They say to check the terms and conditions for bonus requirements but nothing about the bonus is mentioned in the T&C. Also, their sentences are awkward, grammatically incorrect, and contain spelling errors. I would definitely not trust a casino that cannot afford an English proofreader.
 
I did some snooping too.

TTThttp://www.nedplay.com

Seems this was maybe their first choice, but, the Kentucky drama may have interfered with that plan.

The domain is registered to a company in the Is of Man. MG is on IM too, matbe a possible connection.

Although the .com ext does not redirect to .eu site. The .com is only registered for 12 months.

There is also a .org registered as well which was obtained around the same time as the rest of these domains. Though it's not associated to any of these names. The site looks like a portal/blog so maybe a webmaster in the know, or the casino trying using different credentials.

Cheers
T
 
I would say a Dutch operator, too. That Floryntia Play Group and the bad English supports that, I think.

"The Floryntia Play Group NV is established by a selective group of experienced players and operators...."

Liked the website, which has a lot happening - did you notice the free USB plug-in card carrying the games?

I would guess at this being a white label with plans to extend its franchise - "We are expanding our global business rapidly, explore niche markets for maximum results for our partners in existing and new markets."

Launched December 12th according to the Nedaffiliates site...and promises a loyalty program in 2009.
 
Well it started with a big thud yesterday;

Deposited my money and got no bonus,waited 2 hours on live chat and got no response.Tryed phoning the great britian customer service line and after five rings all of a sudden rang busy, did that 20 times and then i fired off an email telling them of said problems and got this response this morning;

Dear xxxxxxxxxxx

We are very sorry for the inconvenience of last night. We were experiencing technical difficulties.

The bonus is now been granted automatically. I have added 250 credits to your account for the inconvenience.

Please be so kind to update your CasinoMeister forum post with our solution and apologies.

If any problems, please be so kind to let me know.

Kind Regards,


Jan
Manager Operations


Not really sure on how they knew i had started a "meister" thread but either way at least the customer support was strong with a decent excuse.Even though i enjoy the free money to play i thought that the 250$ was a little bit excessive.I only deposited 55$ but either way this casino starts with a bang for me.

I guess the bottom line is that with one email they really seem to be wanting to address the problems quickly and effeciently, and the fact they are aware of "casinomeister" and other boards are good as well.I think that would mean they are legit and know that there are forums that do grade there services and they can either be rewarded with loyal customers or blackballed by the same loyal customers.It all depends on there professionalism and GETTING PAID.

Thanks all to for the awsome detective works
 
kassiap said:
Well it started with a big thud yesterday;

Deposited my money and got no bonus,waited 2 hours on live chat and got no response.Tryed phoning the great britian customer service line and after five rings all of a sudden rang busy, did that 20 times and then i fired off an email telling them of said problems and got this response this morning;

Dear xxxxxxxxxxx

We are very sorry for the inconvenience of last night. We were experiencing technical difficulties.

The bonus is now been granted automatically. I have added 250 credits to your account for the inconvenience.

Please be so kind to update your CasinoMeister forum post with our solution and apologies.

If any problems, please be so kind to let me know.

Kind Regards,


Jan
Manager Operations


Not really sure on how they knew i had started a "meister" thread but either way at least the customer support was strong with a decent excuse.Even though i enjoy the free money to play i thought that the 250$ was a little bit excessive.I only deposited 55$ but either way this casino starts with a bang for me.

I guess the bottom line is that with one email they really seem to be wanting to address the problems quickly and effeciently, and the fact they are aware of "casinomeister" and other boards are good as well.I think that would mean they are legit and know that there are forums that do grade there services and they can either be rewarded with loyal customers or blackballed by the same loyal customers.It all depends on there professionalism and GETTING PAID.

Thanks all to for the awsome detective works
Click to expand...


Did you choose "Kassiap" as your login? If so, this makes the connection, and would show they are certainly on the ball when it comes to ensuring things do not go "pear shaped" with their reputation.

55 deposit and 250 bonus, certainly excessive, and surely they must have read what happened with GoWild when they offered this level of SUB.

MG is normally seen as top notch, however I feel this is being diluted by the sheer number of new MG casinos that seem to be cropping up, along with the fact that many have a rather amateurish look & feel about them.

Operators perhaps should do the same kind of research that Simmo, Jetset, and others do, such as looking for owner details, Google searches, etc, mainly to ensure these do not show false leads that makes the casino look highly suspect.

If the site is in Dutch, then maybe it is not intended (yet) for a wider player base, and may have "unusual" country exclusions in the terms.
 
Shocked said:
I spoke to the live chat and they say that it's open for non-dutch people. Going to have a go and see what happens.
Click to expand...

Casino seems fine - the deposit bonus is the standard microgaming one (I think). Design is a little dull, usual MG games. No moneybookers, but there is Neteller, iDeal and Click2Pay. Live chat was there in well less than a minute.

Deposited 100 and got a 100% bonus..managed to squeeze it out until only 30 bonus left and 200 still around (though more through luck with baccarat than with the slots), then wanted to cash out so went for it on french roulette and you can imagine the result *big microgaming sigh* so won't be able to tell you if cashout was successful.
 
Reading about Kassiap's initial experience of such weak service I started to despair for this outfit, which really should have tested and retested and then tested again all systems before going live.

However, for now it looks as if (hopefully) they're getting on top of these hassles.

The next few weeks of full operational activity should be revealing - remember how well GoWild started, but then fizzled out on payment and service.

Let's hope that isn't the case here.
 
Well looks like might be some bad news after all.


Have been waiting over a week for any confirmation even of my bank wire.I last recieved an email from someone named "Jan" about a week ago asking for docs.I sent them in and heard nothing.

My last 5 emails have all been bounced back from both support and this jan persons email

these are the last 2:


Delivery to the following recipient has been delayed:

[email protected]

Message will be retried for 2 more day(s)

Technical details of temporary failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 421 421 Unexpected failure, please try later (state 14).

----- Message header follows -----

MIME-Version: 1.0
Received: by 10.231.16.199 with SMTP id p7mr455890iba.40.1232225842512; Sat,
17 Jan 2009 12:57:22 -0800 (PST)
Date: Sat, 17 Jan 2009 13:57:22 -0700
Message-ID: <[email protected]>
Subject:xxxxxxxxxxx
From: kassiandmike <[email protected]>
To: [email protected]
Content-Type: multipart/alternative; boundary=0022152d7f4da0451f0460b3ef11

----- Message body suppressed


and the exact same from jans email;



Delivery to the following recipient has been delayed:

[email protected]

Message will be retried for 1 more day(s)

Technical details of temporary failure:

Stubby RPC Error: DEADLINE_EXCEEDED


----- Message header follows -----

MIME-Version: 1.0

Received: by 10.231.17.11 with SMTP id q11mr360034iba.8.1232129435344; Fri, 16

Jan 2009 10:10:35 -0800 (PST)

In-Reply-To: <244E1C0A9D60FA4E85DC535B3160FC6C08A78958@Exchange.Seleqtive.local>
References: <[email protected]>
<244E1C0A9D60FA4E85DC535B3160FC6C08A78958@Exchange.Seleqtive.local>

Date: Fri, 16 Jan 2009 11:10:35 -0700

Message-ID: <[email protected]>

Subject:xxxxxxxxxxxx
From: kassiandmike <[email protected]>
To: "Jan | Floryntia play group NV" <[email protected]>

Content-Type: multipart/related; boundary=00032557497e4fa18604609d7d71

----- Message body suppressed




Anybody out there care to venture a guess into why all these emails seem to be bouncing?

Just needed all to now that all is not good at another new microgaming casino
 
Last edited:
Very bad indeed, one of these is the general support desk, this Email should NEVER be down WITHOUT FULL EXPLANATION so that players are kept informed of any technical issues.

Do they have a phone number?

If they do, try this, if it just rings and rings, then it is probably a worst case scenario. If support are there, then it is probably a technical screw-up, albeit a major one.

The problem is that severe damage can result from this kind of problem, as the errors imply the owner of the Email account has simply done a runner, with the delivery errors created by a failure to maintain the account (too full, email server disconnected) - the most obvious conclusion to jump to is that they have gone bust, but as this is MG, this can be tested by going to the deposit screen, as if there is even the slightest whiff of them going under, MGS will yank their licence as they did with Casino Action, and this shows itself by an error when trying to deposit. All deposit options will be disabled, and the player told to "contact support". MGS do this mainly because they offer an assurance that players WILL be paid if any MG casino goes bust, hence MG are taking action for self interest, as well as for players.
 
They have two other contact methods;


1- live chat...........already tryed that, you stay on hold for a very very....very long time.I just disconnected after 30 minutes


2- If you go to the casino banking area and press the "contact us" button , i only get three countrys listed , Canada, uk and somewhere else i can't remeber off hand.


Wait ..................Canada?????................ i am in canada............ohoh one problem..........NO NUMBER ...........Just three country's listed and NO PHONE NUMBERS :eek:...........like this


Canada:
Uk:
poland:


:eek:


Goto the web page and get an oversea's number and i call that and it rings busy every time


I am starting to think this maybe another new casino with some weak support

Maybe just mabe this "nedplay" is not a good casino


Well at least i got paid from "gowild" and i am only currently getting screwed by "nedplay"


Seems like "mg" casino's are just throwing licences to anybody these days
 
Funny .........sort of;


Got this just as i finished my last comment.Anyone dicifer this?


Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:

Stubby RPC Error: DEADLINE_EXCEEDED


----- Original message -----

MIME-Version: 1.0

Received: by 10.231.13.138 with SMTP id c10mr344237iba.35.1232119416792; Fri,

16 Jan 2009 07:23:36 -0800 (PST)
In-Reply-To: <244E1C0A9D60FA4E85DC535B3160FC6C08A78958@Exchange.Seleqtive.local>
References: <[email protected]>
<244E1C0A9D60FA4E85DC535B3160FC6C08A78958@Exchange.Seleqtive.local>

Date: Fri, 16 Jan 2009 08:23:36 -0700

Message-ID: <[email protected]>
Subject: XDXDXDX
From: kass <[email protected]>
To: "Jan | Floryntia play group NV" <[email protected]>

Content-Type: multipart/related; boundary=00032557609628a75804609b28df

--00032557609628a75804609b28df
Content-Type: multipart/alternative; boundary=00032557609628a75304609b28de

--00032557609628a75304609b28de
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit




----- Message truncated -----
 
spiderlegz said:
Is this actually true?
At least in poker (Prima) its not.
Click to expand...

Checked out from the EULA.
A bit more OT, I just think that players seem to have too much trust in MG.
Hopefully kassiap will be paid, the lack of communication channel(s) is quite worrying tough.


5. LIMITATION OF LIABILITY

5.1. IN NO EVENT WILL MICROGAMING OR ITS LICENSEES BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INDIRECT, PURE ECONOMIC OR INCIDENTAL DAMAGES, OR ANY LOST PROFITS OR LOST SAVINGS, EVEN IF A MICROGAMING REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, DAMAGES, CLAIMS OR COSTS OR FOR ANY CLAIM BY ANY THIRD PARTY. MICROGAMINGS AGGREGATE LIABILITY AND THAT OF ITS SUPPLIERS UNDER OR IN CONNECTION WITH THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT PAID FOR THE SOFTWARE, IF ANY. NOTHING CONTAINED IN THIS AGREEMENT LIMITS MICROGAMINGS LIABILITY TO YOU IN THE EVENT OF DEATH OR PERSONAL INJURY ARISING FROM MICROGAMINGS NEGLIGENCE.
 
Last edited:
spiderlegz said:
Is this actually true?
At least in poker (Prima) its not.
Click to expand...

As the post above indicates, as far as I am aware it's not written down anywhere that MG will step in. Publically at least. In the past to the best of my knowledge whenever an MG casino has gone down or been taken over, players have been paid and the general assumption is that MG take steps to ensure this is a condition of any buy-out. Presumably to protect their own rep as much as anything.

To be honest, I think almost 100% of the time any MG casino that goes under will get bought out as it will have a history and database worth acquiring. And most MG's are part of bigger groups anyhow so most go through scaling down.

Quite how that sits now they have pulled out of the US though, who knows. Guess we'll find out in time.
 
Simmo! said:
As the post above indicates, as far as I am aware it's not written down anywhere that MG will step in. Publically at least. In the past to the best of my knowledge whenever an MG casino has gone down or been taken over, players have been paid and the general assumption is that MG take steps to ensure this is a condition of any buy-out. Presumably to protect their own rep as much as anything.

To be honest, I think almost 100% of the time any MG casino that goes under will get bought out as it will have a history and database worth acquiring. And most MG's are part of bigger groups anyhow so most go through scaling down.

Quite how that sits now they have pulled out of the US though, who knows. Guess we'll find out in time.
Click to expand...

Probably true for casinos. Players dont tend to keep high balances for longer times and the customer base probably is quite valuable.

Poker is a different thing tough. Im mainly thinking about the TUSK skins (MPP). MG pretty much said that they wont cover any player balances, the issue has gotten so little publicity that they probably dont think its worth it (just speculating). The company is still in liquadation so its not yet time for any final words.
Theres a long thread over at 2+2 for those interested.

So one can assume that MG would step up if they deem its worth it in regards of the publicity, negative or positive depending on the action taken.
 
It's late here (actually early but another 8am to bed for me) so sorry for not adding the direct quote.

Someone (I think VWM) added that there has been a large influx of MG casinos. Which from memory seems to be the case lately.

I also recall that before (pre- 2003?) new MG casinos did not receive all games to start with. They had to (for want of a better description) earn their trust (maybe) to be granted use of all games.

Maybe this turning point, has been a negative attributing factor in the compliance protocols that MG one used to sift through all applications for MG licenses :confused:

All I know is there have a been a couple of shoddy MG operations crop up in their history. This latest one seems to be yet another, which follows in quick step from GoWild!

Cheers
T
 
After all this time they finally have pissed me off enough that i will post how this sort of ended.


I NEED TO ADD IF YOU ONLY READ THIS PART;

I NEVER GOT PAID AFTER 3 WEEKS OF PROMISES AND ONLY 350$ OWED

So back to this long drawn out story.


After i had posted about the email always bouncing i got a email the next day from someone named "Michael Robbins" He claimed he was one of the owners and was sorry for the mixup.He asked if he could call me at home.I said "sure" and 1 hour went by and he then emailed me again and said since there was a block on my phone that does not allow blocked numbers he could not call???


I then gave him my cell and he called.We spoke for about 20 minutes and he promised me the world.He said he would like me to do work for the casino since they have no one in Canada i would do something ,although i was never really sure what.

He also said he would give me extra money on top of my withdraw for having to wait,he said they were just doing there soft opening and the real launch was in Feb sometime.So i would have to excuse there messiness.

All this sounded really really good and of course i bought all this and sat around with my thumb up my butt for 11 days and still no bank wire.I have now emailed him 8 times in 6 days and no response back.I am not sure what it means but if they are screwing me for 350 measly dollars imagine if someone did win alot of money.


Below i am going to post all his emails he sent me so you can see what a smooth scammer this guy is.

Also he had said that their processor was in Africa....is that a normal place for a casino processor to be?He also claims to know some people from around here he said he met at some convention and was told once his casino is off and running they will acredite his casino.......Not sure if that is true either


Anyway here are his emails;


1-Hello ,

I just saw your mail. As you can see we have changed our mail server to solve any problems in the future.

My message went out before I got your message.

It would be perfect if I can contact you in order to service you.

Sincerely,

Michael Robbins
Player Manager



2-Hello ,

I tried to call you but this number does not accept shielded numbers.

We have a phone system that does not send an identifier.

Earlier today I tried to get in touch with you with the following # 1-780

May I try to reach you there?


Michael Robbins
Player manager



3-I will try to call you in an hour.

Thank you for giving me this opportunity, I really appreciate this.

Sincerely,

Michael Robbins
Player Manager




4-This one was dated JAN 21

Hello,


How are you?

I left you a message (too long for your voice-mail) on the 387 number. Please note that your money should reach you within 48 hours.

For the inconvenience that comes with this delay, I have credited your account with a bonus.
We also applied for a toll free support line for Canada so you (and other players) can contact us by phone.

If there is anything I can do for you please let me know.

I am looking forward to hear from you!

Kind Regards,


5- This one was on jan 23


Hello ,

Thank you for your mail. I can guarantee you that I personally ensured that this wire went out. I even made several phone calls with our payment processor and they even knew your name, so you must have won a lot lately :).

I am really happy with your support and makes me realize what it's all for!

Thanks again.

Kind regards,

Michael

I though that him being nosy about my winnings lately was a little creepy


So that was the last email i recieved from him and here we are.So if any of you are planning to try this place out ...maybe think twice because they seem like another group out there (rtg group) talk all sweet and smooth and then just hope you will go away so they can keep scamming people.


Also curious if "Max" or "Bryan" or anyone from here really knows this guy like he claims?


Thats all for now
 
kassiap said:
Also he had said that their processor was in Africa....is that a normal place for a casino processor to be?
Click to expand...

The majority of new start up MG casinos do not have their own processor. So they use third party proccessing.

The only one I'm away of in South Afrian (Cape Town) is Proc Cyber Services (PCS). YYYhttp://www.proccybe.com, they've been around for years. Over the years when I've had dealings with them, I've found the majority of their CSR as arrogant, rude and not very helpful.

Some MG casinos also use them for security and fraud control.

Cheers
T
 
i got paid!

hi guys,
i read this thread with trepidation, as i had already made a withdrawal request with these guys.
lucky me my fears were unfounded, i had to send my id and a utility bill, but all casinos ask for that i think
anyway i got paid in like 3 days,not too bad, i have waited longer.
i am stoked, i have a poker bankroll now!
 

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