Well, I promised to keep you posted, and I have a couple of updates.
Wednesday I received an email from the Casino Manager that $6400 had been processed to Moneybookers, and that I should have it no later than Friday.
I logged into my casino account, and was quite pleased to see that I was still given the Thursday Gold Rush bonus, and had bonus offers still. Needless to say I'm well up at Club Gold, so I was quite pleased to see I was still being offered bonuses. But I'd logged in to check that things had moved from pending, etc.
And the amounts didn't quite tally... There was 50 that was paid on Monday from a prior win, and it was actually $6350 processed. But the correct amount remains pending. I wanted to make sure they didn't pay that $50 twice. I don't need any extra bad juju for taking something that is not rightfully mine. I was reassured it was processed, but was told it was processed as a number of payments. I happily played and lost my freechip.
I'd also like to take the time to explain something I didn't understand at first, because paying me $6400 didn't quite tally with my understanding of a $5000 limit, but I wasn't going to complain.
My VIP level had moved from level 1 to level 2, and when my level changed, my monthly limit had increased to $7,000 per month, and with other cash outs earlier in the month, they have processed this amount. I'd also gotten a nice unexpected freebie as a welcome to my new level, and an email that did tell me my cashout limits had increased, but I'd kind of forgotten that detail. My rate earning comp points increased too, and I had retained that fact.
Because I didn't realize my limit was $7K instead of $5K, and I am expecting $4600 in October, I had written to the casino asking if an increase in my monthly limit was possible, because otherwise I might be waiting until November for a modest win. If they couldn't do it for me, I understand, and I'd be back to play in November. Dino was good enough to up my VIP level a notch, so my monthly max is now 10K a month. I have been a loyal player the past four months. I've had great service, great bonuses, a number of cashouts, and I've played every week for months, despite a few extra days wait.
So, $6350 to Moneybookers by Friday, told to me on Wednesday. I don't even know how many times I have logged into Moneybookers hoping it was there. I've been so stressed out (not overly worried, and happy and excited, but still that is stress too), today I logged in to talk to chat, hoping I could catch finance because of a difference in casino time, well before Friday is over.
Rogier could not have been more helpful. But my payment(s) were sent back to my Visa instead, and no one emailed me! It's usually 3 to 5 business days back to Visa, and that's true most places I play. While Moneybookers always sends an email notification when money is received my prepaid Visa does not. I'm not sure how many times I've checked my email as well.
Some of the transfers to Visa were received today, which is only two days, the fastest I've had payments back to Visa. Might even have more trickle in after 7 pm.
So, one small minus for not informing me that they had changed my preferred payment method, and a huge thumbs up for all the hand holding from Rogier, Dino and other members of the Club Gold Team.
Now I can spend my time logging into Visa instead, lol.
There's more on my prepaid than I want to spend gambling this weekend, so I think I will just go pay some of the bills I would pay next week out of my rental income.
But I am a gambler, and there was a little earmarked to play back of course, so I'm pleased to have play this weekend as well.
I have a limit of $5K at one time paid onto my prepaid VISA, but a balance of 10K possible. Since it's a series of payments, I don't think I'll have any issues, but it was part of the reason I didn't request to VISA rather than Moneybookers. I'll actually have cash in hand sooner than had I received it to Moneybookers today, and with lower fees involved. I haven't joined a casino yet that didn't reserve the right to pay by their preferred method of payment. I don't have a problem with the change, but it would have been nice to informed, but I think it's an oversight I'll easily forgive. And I have a great deal of confidence in the support team there, so I'm not hesitant to ask.
Now just what date is early October? lol.
I have so much more empathy for some our other members sitting where they have exceeded max cashouts. I'd always kind of thought "Gee, I'd like to be in that predicament"
There's been personal stuff as well in my life, it's been a heck of a week. One of my nearest and dearests suffered a stroke, but he is doing very very well, but it was quite different two days ago.
I'd like to close with part of Dino's response to my request for an increased payout:
At your current VIP level (Level 2) unfortunately I am unable to make the exception.
However since I do appreciate that you have been loyal to our casino since the day
you signed up I will make the arrangements and increase your VIP Level from 2 to 3 in
October and also arrange for your max cashout out to be raised to CAD10,000 instead
of the current CAD 6,400.
Obviously in the instance that you win a massive jackpot in October we will
re-discuss for a more suitable cashout.
