MrPunter Casino – Withdrawal Delayed Beyond Stated Policy

[KonyLV]

Hi all,

I’m posting to seek advice and share my experience regarding a delayed withdrawal with MrPunter Casino.

• Withdrawal requested: 19/04/2026
• Amount: £160
• Status: Still pending / in review

According to the casino’s stated withdrawal policy, requests should be reviewed and processed within 3 working days. However, my withdrawal is now over 10 days beyond that timeframe.

I have contacted customer support multiple times via live chat and email. Each time I receive similar responses such as “high volume of withdrawal requests” or “your request is being processed”, but no clear explanation for the delay has been provided, and no timeframe has been given for when the withdrawal will be completed.

I have also:

• Submitted a formal complaint via email
• Issued a final notice with a 48-hour deadline
• Asked whether my account is under verification or review

These points have not been addressed directly, and I have not been informed of any verification requirements.

Additionally, I requested information regarding the casino’s licensing authority and ADR provider. This information has not been provided, and I have been repeatedly redirected to email support without receiving a clear answer.

During one interaction, the live chat session was ended while I was attempting to document the conversation.

At this stage, I am simply looking to understand whether this type of delay is typical for this operator, and what steps I should take next to resolve the issue.

Any advice or similar experiences would be appreciated.

Thanks in advance.

 

[Nate]

This has become common practice at this casino. Your best option is to wait a few more days. You are not the only one experiencing 'withdrawal delays'.

Nate

 

[KonyLV]

This has become common practice at this casino. Your best option is to wait a few more days. You are not the only one experiencing 'withdrawal delays'.

Nate

Thanks for the insight, Nate — I appreciate the honesty.

That’s concerning to hear that this is becoming common practice. I understand delays can happen, but exceeding the stated 3 working days by this margin, with no clear communication or explanation, doesn’t inspire much confidence.

I’m willing to give it a few more days as suggested, but I do think it’s reasonable to expect:
- A clear reason for the delay
- Confirmation of whether any verification is required
- A realistic timeframe for completion

If there’s still no progress or communication after that, I’ll likely escalate the matter further, especially given the lack of transparency around licensing and ADR.

Hopefully it doesn’t come to that and the withdrawal is processed soon. I’ll update the thread either way.

 

[Nate]

Thanks for the insight, Nate — I appreciate the honesty.

That’s concerning to hear that this is becoming common practice. I understand delays can happen, but exceeding the stated 3 working days by this margin, with no clear communication or explanation, doesn’t inspire much confidence.

I’m willing to give it a few more days as suggested, but I do think it’s reasonable to expect:
- A clear reason for the delay
- Confirmation of whether any verification is required
- A realistic timeframe for completion

If there’s still no progress or communication after that, I’ll likely escalate the matter further, especially given the lack of transparency around licensing and ADR.

Hopefully it doesn’t come to that and the withdrawal is processed soon. I’ll update the thread either way.

You are playing at an unlicensed and unregulated entity - the standard rules do not apply. The only hope you have is 'hope' that they will eventually pay you.

Nate

 

[SYPlayer95]

If there’s still no progress or communication after that, I’ll likely escalate the matter further, especially given the lack of transparency around licensing and ADR.

Escalate to who exactly? This is the risk you take when you play at unlicensed casinos.

 

[mummyG]

Hi all,

I’m posting to seek advice and share my experience regarding a delayed withdrawal with MrPunter Casino.

• Withdrawal requested: 19/04/2026
• Amount: £160
• Status: Still pending / in review

According to the casino’s stated withdrawal policy, requests should be reviewed and processed within 3 working days. However, my withdrawal is now over 10 days beyond that timeframe.

I have contacted customer support multiple times via live chat and email. Each time I receive similar responses such as “high volume of withdrawal requests” or “your request is being processed”, but no clear explanation for the delay has been provided, and no timeframe has been given for when the withdrawal will be completed.

I have also:

• Submitted a formal complaint via email
• Issued a final notice with a 48-hour deadline
• Asked whether my account is under verification or review

These points have not been addressed directly, and I have not been informed of any verification requirements.

Additionally, I requested information regarding the casino’s licensing authority and ADR provider. This information has not been provided, and I have been repeatedly redirected to email support without receiving a clear answer.

During one interaction, the live chat session was ended while I was attempting to document the conversation.

At this stage, I am simply looking to understand whether this type of delay is typical for this operator, and what steps I should take next to resolve the issue.

Any advice or similar experiences would be appreciated.

Thanks in advance.

Hi! In cases like this, you should keep bombarding customer support until they resolve your issue. I haven't used this casino, so I can't tell you what it's like.

 

[jimHorn10]

You are playing at an unlicensed and unregulated entity - the standard rules do not apply.

People often focus on the withdrawal delay itself, but the bigger problem is that with these casinos you have very limited options if something goes wrong. A 10+ day delay for £160 is already a bad sign, especially when support keeps giving generic answers instead of explaining what is actually happening. I would keep contacting them, but I wouldn’t expect a proper escalation process if there is no real licensing body behind the casino. Hopefully they pay, but I’d definitely think twice before depositing there again.