- Joined
- Oct 14, 2004
- Location
- United Kingdom
I have been running a controlled experiment on the annoying "Casino error 2". We are often told it is "our end", but my new PC has enabled me to run this little test to prove that this is not the case.
In this test, I am running 4 MGS casinos at the same time, all are autoplaying a 5 reel 9 line slot.
Three Casino Action sites are running Thunderstruck, and Riverbelle is running Tally Ho.
For the last couple of weeks I have had problems with Casino Action, and always at the same time of day, a window between 11am to 1pm British Summer Time, after which problems clear.
Sure enough, 11am comes, and so does Casino error 2.
What is shown is that all three Casino Action sites fail simultaneously, and the screenshot is taken after three casino error 2 messages appear within a single second, literally sitting at the PC and hearing, "ping, ping, ping" as the windows pop up.
Closing the error windows causes the game to exit, but the lobby itself remains logged in, ie not a full disconnect as would be expected had there REALLY been a communication loss. This points to a game error, not a total casino error. It looks like individual games stop responding, and this causes the reels to either stall, or spin endlessly. If the lack of response persists for long enough, casino error 2 follows and the game aborts.
The demonstration that this problem is not local to me is that Riverbelle is spinning merrily away without problems.
One other relevant differerence is that all Casino Action sites are served from the Kawanake compound, whereas the unaffected Riverbelle is served from Gibraltar.
This initially points to the problem being local to the Kawanake compound, if not actually on it. This problem seems to temporarily shut down a number of casinos on Kawanake, and the length of the interruption determines whether the result is merely the frustrations of ever spinning reels, or the dreaded Casino Error 2.
This issue has been going on for two years or more, and so far it has been "referred to MGS" a number of times. Each time this has happened, the issue has been shelved, and nothing has ever come of it. Public posting of problems at individual casinos have also been dismissed as "your PC/ISP or general traffic".
None of these properly fit this result here.
1) If it was my end, or my ISP, I should have lost all FOUR casinos, not just the "Kawanake three".
2) If it was "traffic", this would cause problems with packet loss or delay on a pretty much random basis. All three sites aparrently "randomly lost the return packet" at exactly the same time, and all three stopped responding long enough for the full Casino Error 2.
3) The scenario also rules out it being my PC, as even now Riverbelle is happily spinning away, whilst I expect problems at the others till around 1pm, when it will probably follow the recent pattern and clear.
The question is what happens at 5am Eastern time, and finishes around an hour or two later, that specifially hits the Kawanake compound casinos hard, but leaves Gibraltar based casinos unaffected.
The main point of this post is that when my complaint is yet again "referred to MGS", MGS will actually take a proper look at it rather than dismissively shelving the issue as not important enough to interrupt the endless tide of new games.
It would help if other players can confirm whether or not they have experienced these specific problem in this timeslot, or indeed at other dates and times, and have not managed to get anywhere through internal support.
2 years is too long MG, get it sorted
In this test, I am running 4 MGS casinos at the same time, all are autoplaying a 5 reel 9 line slot.
Three Casino Action sites are running Thunderstruck, and Riverbelle is running Tally Ho.
For the last couple of weeks I have had problems with Casino Action, and always at the same time of day, a window between 11am to 1pm British Summer Time, after which problems clear.
Sure enough, 11am comes, and so does Casino error 2.
What is shown is that all three Casino Action sites fail simultaneously, and the screenshot is taken after three casino error 2 messages appear within a single second, literally sitting at the PC and hearing, "ping, ping, ping" as the windows pop up.
Closing the error windows causes the game to exit, but the lobby itself remains logged in, ie not a full disconnect as would be expected had there REALLY been a communication loss. This points to a game error, not a total casino error. It looks like individual games stop responding, and this causes the reels to either stall, or spin endlessly. If the lack of response persists for long enough, casino error 2 follows and the game aborts.
The demonstration that this problem is not local to me is that Riverbelle is spinning merrily away without problems.
One other relevant differerence is that all Casino Action sites are served from the Kawanake compound, whereas the unaffected Riverbelle is served from Gibraltar.
This initially points to the problem being local to the Kawanake compound, if not actually on it. This problem seems to temporarily shut down a number of casinos on Kawanake, and the length of the interruption determines whether the result is merely the frustrations of ever spinning reels, or the dreaded Casino Error 2.
This issue has been going on for two years or more, and so far it has been "referred to MGS" a number of times. Each time this has happened, the issue has been shelved, and nothing has ever come of it. Public posting of problems at individual casinos have also been dismissed as "your PC/ISP or general traffic".
None of these properly fit this result here.
1) If it was my end, or my ISP, I should have lost all FOUR casinos, not just the "Kawanake three".
2) If it was "traffic", this would cause problems with packet loss or delay on a pretty much random basis. All three sites aparrently "randomly lost the return packet" at exactly the same time, and all three stopped responding long enough for the full Casino Error 2.
3) The scenario also rules out it being my PC, as even now Riverbelle is happily spinning away, whilst I expect problems at the others till around 1pm, when it will probably follow the recent pattern and clear.
The question is what happens at 5am Eastern time, and finishes around an hour or two later, that specifially hits the Kawanake compound casinos hard, but leaves Gibraltar based casinos unaffected.
The main point of this post is that when my complaint is yet again "referred to MGS", MGS will actually take a proper look at it rather than dismissively shelving the issue as not important enough to interrupt the endless tide of new games.
It would help if other players can confirm whether or not they have experienced these specific problem in this timeslot, or indeed at other dates and times, and have not managed to get anywhere through internal support.
2 years is too long MG, get it sorted
Bad day?
