I was told by Cool Cat casino that if I submitted my personal info, (credit card, liscense,....) that I would receive a 100.00 free chip. So I figuered why not??? Who knows I may win something there one day. Well it has been 3 mnths since I faxed everything over, and nothing!! I have emailed support. I have done the "live online help" thing numerous times....no response what so ever. Noone evr emailed me back, and as soon as i get to the online help operator, they ask me what can they do for me, and i explain the issue, and never, and I mean never, ever has anyone ever responded!! I just sit on the live site waiting for an answer???? Noone ever comes back to answer my question?? This casino will no longer get any of my money! I thought I would just give you guys a heads up.........there is no customer support at COOl Cat. Thanks