loganberry
Dormant account
- Joined
- Sep 20, 2004
- Location
- No more Heroes
I was curious regarding Lasseters and OSG software, so downloaded Play-4-fun yesterday, but hit what I consider to be serious problems tonight, both with the software and with the attitude of their support staff.
When playing Rollercoaster, I boosted my balance from 500 points to over 14000, but when I exited the game, I was presented with a black, blank screen. My only option was to log myself out and then back in again. And guess what..only 500 points showed up in my account.
So back again to Rollercoaster, to build up my points to 3000, and then I exited the game again (See, following the rules here), tried to get into another game, and was presented with that big black, blank screen again. And when I logged in again....only 500 points showed up in my account.
At this point, I contacted the online chat session, and was rather perturbed by "Ryan's" attitude. He stated that they don't care about the play-4-fun points balance, as it can always be reset by ourselves, but that all play in the real world is logged.
Fair enough, but what he didn't seem to be able to grasp was the point I was making - that it was the Play-4-fun software which was 'losing' my points, and that has absolutely nothing to do with being able to reset my points balance. Consequently, my confidence in their software has been rather undermined: presumably it is the same software used in both environments. Isn't it?
Has anyone else came across this problem before?
BTW - I closed my Lasseters account. I can lose my money quite happily by myself. ) I don't need an additional helping hand from the software.
When playing Rollercoaster, I boosted my balance from 500 points to over 14000, but when I exited the game, I was presented with a black, blank screen. My only option was to log myself out and then back in again. And guess what..only 500 points showed up in my account.
So back again to Rollercoaster, to build up my points to 3000, and then I exited the game again (See, following the rules here), tried to get into another game, and was presented with that big black, blank screen again. And when I logged in again....only 500 points showed up in my account.
At this point, I contacted the online chat session, and was rather perturbed by "Ryan's" attitude. He stated that they don't care about the play-4-fun points balance, as it can always be reset by ourselves, but that all play in the real world is logged.
Fair enough, but what he didn't seem to be able to grasp was the point I was making - that it was the Play-4-fun software which was 'losing' my points, and that has absolutely nothing to do with being able to reset my points balance. Consequently, my confidence in their software has been rather undermined: presumably it is the same software used in both environments. Isn't it?
Has anyone else came across this problem before?
BTW - I closed my Lasseters account. I can lose my money quite happily by myself. ) I don't need an additional helping hand from the software.