I have been a player with Allslots for at least 6 years and even invited to VIP Lounge, never really had any issues with this group, have had numerous w/d's without hassle, a couple yrs ago they found a discrepancy where my birth date was off by one month which was cleared up and supposedly fixed in their system and was paid.
Last Friday I make a w/d, wait the 48 pending, it shows in cashcheck "work in progress", on Monday I checked on the w/d status and am asked to send in ID verification, send in scanned passport and my current utility bill (water), they came back and said my water bill didn't show the full address and was unacceptable, it clearly does, so I go online and print a current bank statement which shows the address, name, date etc..., not good enough, cant use an online document, 90% of all my doc's are paperless, they want a paper bill showing all 4 sides, I found a current Visa statement and sent that on Tuesday, got a confirmation that they have sent the docs to finance and would get back to me in 48 hrs, sent an email to cs and they said they have not heard back from finance, now it wont be until next week.
Since Monday my w/d has disappeared from Cashcheck.
I have had no answer from them, very little satisfaction from their rep here, very generic responses.
This is completely unacceptable, I can see a delay for a new player but not for one that has been with them for this many years and has been paid numerous times in the past.
There just seems to be a small handful of good groups left.
Last Friday I make a w/d, wait the 48 pending, it shows in cashcheck "work in progress", on Monday I checked on the w/d status and am asked to send in ID verification, send in scanned passport and my current utility bill (water), they came back and said my water bill didn't show the full address and was unacceptable, it clearly does, so I go online and print a current bank statement which shows the address, name, date etc..., not good enough, cant use an online document, 90% of all my doc's are paperless, they want a paper bill showing all 4 sides, I found a current Visa statement and sent that on Tuesday, got a confirmation that they have sent the docs to finance and would get back to me in 48 hrs, sent an email to cs and they said they have not heard back from finance, now it wont be until next week.
Since Monday my w/d has disappeared from Cashcheck.
I have had no answer from them, very little satisfaction from their rep here, very generic responses.
This is completely unacceptable, I can see a delay for a new player but not for one that has been with them for this many years and has been paid numerous times in the past.
There just seems to be a small handful of good groups left.