jackpot capital watch out

[pokerdan]

I decided to play on jackpot capital because it is recommended here. so far the customer service has been horrible and very rude to me. I claimed the second deposit bonus called "warmwelcome" and it wouldnt work because apparently you have to deposit a minimum of 20.00 which was never told to me. I read through the entire email and also the coupon details in the cashier and there was never a mention of any minimum deposit. I am very upset and won't be playing here anymore. Besides the fact thier website claims you can get a 75% bonus on your second deposit which the casino told me yesterday didn't even exist and that I can only claim what is available at the moment. I got the email today for the second deposit bonus code "Warmwelcome", why couldn't they give this to me yesterday when their website states you are able to get 75% bonus on your second deposit??? Either they are very confused or just trying to scam me. Nonetheless i will quickly gamble this $10.00 away and never look back.

 

[voltage1]

That sounds about right for them....
On my birthday I received an email that said " come claim your $25 B-day bonus!!!"
I used the code they gave me and it wouldn't work so I went to live help and the guy said "that code was expired" (it was on my birthday)...he gave me $5 LOL.....LOL....hehehe needless to say , That didn't last long .......... but ....... it WAS free

I have since played there a couple of times but with no luck....

can you spell Delete??............

there used to be a rep here once upon a time... maybe he can help you
goodluck
volt

 

[LaurieJim]

Yasmeen is the rep on CM and she is a very nice person, always trying to do right by the players and taking the extra steps to ensure this.

Im sure she will be glad to answer any questions you may have, JPC is a good casino imho

Laurie

 

[pokerdan]

shrug

Apparently it is how all their coupons work! You have to deposit a minimum of 20.00 to claim any bonus. They were much more helpful on the telephone. I just think trying to talk to people on live chat is a bad idea. I still think it would have been nice if they explained this to me prior to me depositing, but I know for future reference that you should contact support before using any bonus code to find out all the details, including the hidden traps. I use to play on allslots for like 5 years prior to them shoving all us U.S. customers to jackpot capital. I guess I need to give them a chance because if their recommended on here I am hoping that they are legit.

 

[LaurieJim]

Apparently it is how all their coupons work! You have to deposit a minimum of 20.00 to claim any bonus. They were much more helpful on the telephone. I just think trying to talk to people on live chat is a bad idea. I still think it would have been nice if they explained this to me prior to me depositing, but I know for future reference that you should contact support before using any bonus code to find out all the details, including the hidden traps. I use to play on allslots for like 5 years prior to them shoving all us U.S. customers to jackpot capital. I guess I need to give them a chance because if their recommended on here I am hoping that they are legit.

I agree Pokerdan, i always try to phone when i can and its usually toll free with less hassle.

Im glad your giving them a second chance, i cant remember one player never being paid by JPC and alot of players will ateat to the fact that they are a good casino while some may not like them, its how you the player feels that matters most.

With online casinos, its like taking a leap of faith if you are in the US and we need to find the good ones to put our trust in.

Laurie

 

[pokerdan]

having fun so far

I managed to build my measly 10.00 bankroll up to $100.00, now i am happy i didn't get a bonus LOL.. taking a break to go play somewhere else for a while. Thanks

 

[missmichelle]

I'm glad to hear you are giving them a second chance. They have been very good to me. Payouts are like clockwork as long as they have your documents on file. Customer support has always been great.

Good luck to you!

Michelle

 

[weplant]

I have had several withdrawls from Jackpot cap.. and never any problem..They are the only RTG I have left on my computer...Give them another try..

 

[voltage1]

lemme back up here and do the "right " thing.
..when I did win at jackpot capital...I didn't have any problems cashing out.
However , I cashed out when i did NOT take a bonus ...so I am not qualified to answer on that issue...

I didn't intend to imply that jackpot capital was rouge or even that they have cash out issues ...

what I DID comment on was the fact that I have received MISLEADING Bonus offers in the past...
Just to clarify things
Now I feel better
Volt

 

[oldtrvlagt]

Jackpoy Capital is the only RTG where I've ever won a RJ. Yasmeen was very helpful, docs were approved quickly, and, I was playing on a match bonus, made the WR and still cashed out 95%

 

[takethemoney]

Grande Vegas support was rude to me about a month ago, so I don't think much of this group and I closed my accounts there.

 

[pokerdan]

I am trying to cash out 80.00 but have to send my documents first! I do not have a utility bill because I live with my father and his name is on all utilities including cell phones! hopefully this wont be to much of a problem with my other documents!

 

[chayton]

I am trying to cash out 80.00 but have to send my documents first! I do not have a utility bill because I live with my father and his name is on all utilities including cell phones! hopefully this wont be to much of a problem with my other documents!

I don't have a utility bill either, everything's in my boyfriend's name - but I always send a scan of my bank statement - not the whole thing, just the top part that has my name and the address that the casino has on file. That's always been good enough for all the casinos I play at.

 

[oldtrvlagt]

I don't have a utility bill either, everything's in my boyfriend's name - but I always send a scan of my bank statement - not the whole thing, just the top part that has my name and the address that the casino has on file. That's always been good enough for all the casinos I play at.

I do the same thing...the utility bill is in my husbands name so I just use a bank statement, black out what they don't need, send that along with a passport copy, CC and sometimes drivers license and haven't ever had a problem.

 

[Affiliate Capital]

Hi there,

I decided to play on jackpot capital because it is recommended here. so far the customer service has been horrible and very rude to me. I claimed the second deposit bonus called "warmwelcome" and it wouldnt work because apparently you have to deposit a minimum of 20.00 which was never told to me. I read through the entire email and also the coupon details in the cashier and there was never a mention of any minimum deposit. I am very upset and won't be playing here anymore. Besides the fact thier website claims you can get a 75% bonus on your second deposit which the casino told me yesterday didn't even exist and that I can only claim what is available at the moment. I got the email today for the second deposit bonus code "Warmwelcome", why couldn't they give this to me yesterday when their website states you are able to get 75% bonus on your second deposit??? Either they are very confused or just trying to scam me. Nonetheless i will quickly gamble this $10.00 away and never look back.

Pokerdan, our deposit bonuses can only be claimed with a minimum deposit of $20 which is stated in our Terms & Conditions section Promotional Terms and Conditions: (which the e-mail you had received, refers to "General Terms & Conditions apply")

You do not have permission to view link Log in or register now.

Promotional Terms and Conditions: Rule #7. The min. bonus amount for our deposit coupon codes is $20, the max. bonus amount is $100, unless otherwise stated.

That sounds about right for them....
On my birthday I received an email that said " come claim your $25 B-day bonus!!!"
I used the code they gave me and it wouldn't work so I went to live help and the guy said "that code was expired" (it was on my birthday)...he gave me $5 LOL.....LOL....hehehe needless to say , That didn't last long .......... but ....... it WAS free

I have since played there a couple of times but with no luck....

can you spell Delete??............

there used to be a rep here once upon a time... maybe he can help you
goodluck
volt

voltage1, please PM me your account details and I will have a look into why you weren't credited the full amount.

I am trying to cash out 80.00 but have to send my documents first! I do not have a utility bill because I live with my father and his name is on all utilities including cell phones! hopefully this wont be to much of a problem with my other documents!

pokerdan, you can also send in a recent bank statement showing your name and address instead of a utility bill.

Should you have any further queries, please feel free to contact me.

Kindest regards,
Yasmeen