How long for removed game provider to return?

[unknownuser]

Hi just wondering if anyone knows how long it would take for a game provider that was removed to be put back on the website.

Last week I was playing a game that has sticky wilds, I had great setups on multiple bet amounts with only one more spin on each to collect my winnings but 20 minutes after initially playing I went to take the final spins and noticed the game was gone.

Later I realised all the games from that provider were gone. I messaged support they told me it was temporary maintenance. I messaged again another day to see how long that would take where I was told “Regrettably, we do not have exact time frames at the moment. It is possible that everything will be resolved by the end of this week, and these games will be available. We are making every effort to ensure that this provider returns to our site.”

The game still hasn’t come back to the site I requested my history including the wilds placement for that specific game to make sure the positions of them were noted (I haven’t received it yet though) but the day after I noticed 2 of the games from that provider were showing in my recently played, but would just be blank screens when I tried to open them and they weren’t showing up nor was the provider when using search, yesterday the games no longer appeared in the recently played. So I’m unsure if that would be due to me requesting the history since there was another game also showing or if it could be something else.

If anyone has any ideas about it I would really appreciate it

 

[conker]

You would need to provide a bit more detail to get any sort of answer.

Can you provide:
Name of casino
Name of slot provider
Name of slot

 

[Reelsoffun]

I hope if and when they return they are restored to where you left off, however in reality you may have lost all progress as this has been a trend with many games, over many providers and several casinos in the past months, as has been mentioned by me in other threads.

When it comes to games with any kind of persistence the player definitely seems to get the short straw in terms of fairness when game errors or updates are concerned, its time the regulators outlawed these type of games IMO. They are totally open to abuse by casinos, providers or both.

The best option for players is to not even play such games, and then providers would stop even making them.

 

[sufferinsilence]

"Maintenance" usually means replacing the game with a different RTP version which also means all your progress will be gone.

I hope I'm wrong. But been there done that on games where you upgrade the collect symbol or multi for the bonus... When I open a game and see those kinda features I automatically close them these days. Simply not worth it.

 

[unknownuser]

I hope if and when they return they are restored to where you left off, however in reality you may have lost all progress as this has been a trend with many games, over many providers and several casinos in the past months, as has been mentioned by me in other threads.

When it comes to games with any kind of persistence the player definitely seems to get the short straw in terms of fairness when game errors or updates are concerned, its time the regulators outlawed these type of games IMO. They are totally open to abuse by casinos, providers or both.

The best option for players is to not even play such games, and then providers would stop even making them.

Hello thank you for your reply.

Today they put the provider back but the game I had the unfinished rounds on and a few other games are no longer there I’m just wondering if you know if they slots on at different times or if that means the game won’t return.

I asked support but they wouldn’t give me a straight answer saying it will or wont return.

 

[unknownuser]

Also to clarify the game provider is betsoft and the game is take the bank, I have searched other casinos and that game is still showing on others.

 

[justdoit]

lot of games they missing do to max limit changes, £5 and £2, 24hrs you see them back again

 

[unknownuser]

"Maintenance" usually means replacing the game with a different RTP version which also means all your progress will be gone.

I hope I'm wrong. But been there done that on games where you upgrade the collect symbol or multi for the bonus... When I open a game and see those kinda features I automatically close them these days. Simply not worth it.

Appreciate the reply. This is exactly what they did. 2 weeks after removal they finally put the game back but it was a different version with different bet amounts even the amounts that were the same, no longer had the sticky wilds anymore. Very disappointing result.