TheresNoDInBonanza
Non-Gambler
- Joined
- Apr 2, 2018
- Location
- Australia
Unfortunately as I'm in Australia I only have two options of casino now, House of Jack and Casino Mate.
Due to this I've deposited hundreds of times at each and many hundreds of thousands of dollars.
I've never really had any major issue with them until now, and this is enough to ensure I stop gambling based on principal alone, and all over $50.
A few weekends back HoJ and CM were undergoing website maintenance, I tried to deposit $50 at HoJ and it all went through "successfully" but the money did not show up in the HoJ account - I went and tried at CM and the same exact thing happened. I checked my bank account and both had clearly been debited from my account.
I emailed HoJ support and my "VIP" host at CM saying I'd deposited and not been credited; HoJ support immediately said it was due to the upgrades and that they could not do anything about it at the moment but I would be credited as soon as the upgrade was done, two days later the $50 showed up in HoJ.
However my VIP host at CM came back and said he had talked to the "finance department" and I had entered the wrong CVC code in, this of course makes no sense as the money had exited my bank account which I'd sent him clear proof of. Regardless he stuck to his guns and refused to credit the $50. I said if you're not going to credit my money you can forget getting any more- still not budging I told him to close my account in disgust.
I simply can't believe that "VIP" support would throw away a daily depositing, high volume player, over $50, that they stole from my account anyway!
Suffice it to say I'm gobsmacked and have decided to call it quits with online gambling until/if any decent joints become available in Australia.
/rant
HoJ review is right here.
CM is reviewed here.
Due to this I've deposited hundreds of times at each and many hundreds of thousands of dollars.
I've never really had any major issue with them until now, and this is enough to ensure I stop gambling based on principal alone, and all over $50.
A few weekends back HoJ and CM were undergoing website maintenance, I tried to deposit $50 at HoJ and it all went through "successfully" but the money did not show up in the HoJ account - I went and tried at CM and the same exact thing happened. I checked my bank account and both had clearly been debited from my account.
I emailed HoJ support and my "VIP" host at CM saying I'd deposited and not been credited; HoJ support immediately said it was due to the upgrades and that they could not do anything about it at the moment but I would be credited as soon as the upgrade was done, two days later the $50 showed up in HoJ.
However my VIP host at CM came back and said he had talked to the "finance department" and I had entered the wrong CVC code in, this of course makes no sense as the money had exited my bank account which I'd sent him clear proof of. Regardless he stuck to his guns and refused to credit the $50. I said if you're not going to credit my money you can forget getting any more- still not budging I told him to close my account in disgust.
I simply can't believe that "VIP" support would throw away a daily depositing, high volume player, over $50, that they stole from my account anyway!
Suffice it to say I'm gobsmacked and have decided to call it quits with online gambling until/if any decent joints become available in Australia.
/rant
HoJ review is right here.
CM is reviewed here.
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