Gumba.com permanently suspended my account and withheld my entire balance of USD 3,401. Initially, they stated that the reason was “sports abuse,” but later changed the explanation to “multiple account sports abuse,” alleging that my account was connected to more than five accounts.
I strongly disagree with this allegation because I have only ONE Gumba account.
I have repeatedly requested evidence, clarification on the specific Terms and Conditions I allegedly violated, and an explanation for withholding my funds. However, I have not received any detailed evidence or satisfactory explanation. I have only been informed that the decision is final.
Customer support acknowledged that deposits are normally returned, but explained that my funds were withheld because of the alleged connection to multiple accounts.
Another concern is that my withdrawals are restricted and my USDT wallet is locked, yet I can still place bets on casino slots.
I have submitted a formal written complaint and kept all relevant Live Support conversations, balance screenshots, transaction records, and betting history to support my position.
All I am requesting is the release of my full USD 3,401 balance. If Gumba.com maintains its allegations, I would appreciate clear and verifiable evidence supporting its decision.
I hope this matter can be reviewed fairly and resolved as soon as possible.
Thank you for your advice and support.
I strongly disagree with this allegation because I have only ONE Gumba account.
I have repeatedly requested evidence, clarification on the specific Terms and Conditions I allegedly violated, and an explanation for withholding my funds. However, I have not received any detailed evidence or satisfactory explanation. I have only been informed that the decision is final.
Customer support acknowledged that deposits are normally returned, but explained that my funds were withheld because of the alleged connection to multiple accounts.
Another concern is that my withdrawals are restricted and my USDT wallet is locked, yet I can still place bets on casino slots.
I have submitted a formal written complaint and kept all relevant Live Support conversations, balance screenshots, transaction records, and betting history to support my position.
All I am requesting is the release of my full USD 3,401 balance. If Gumba.com maintains its allegations, I would appreciate clear and verifiable evidence supporting its decision.
I hope this matter can be reviewed fairly and resolved as soon as possible.
Thank you for your advice and support.
