Help starburst Q's

[spintee]

I got 15 free spins and got a full house on the 1st spin including a wild line, The thing is that the wild line did not hold? Is that due to getting full screen or another netent problem ?

 

[brianleeporter]

Hmmmmm never seen this before. Am sure it should hold tho. Did you speak to CS? Or does it say anything on the pays page?

 

[spintee]

I did not bother contact as it was using my free spins, I hate the game but played enough free spins to think that the stars should of held?

 

[Mechanimal]

It should give you one re-spin with the wild reel.

 

[spintee]

It should give you one re-spin with the wild reel.

I am sure it should of done, I will guarantee that the logs will show on the spin a after there was no wild line which there should of been, Just another netent problem it looks like

 

[Jono777]

yes mate, defo a re-spin if It dropped as your screen shows directly from the first 'click'

I had that screen (yonks ago) but not sure either way what it did.

Sure if it 'skanked' me for the respin I would have remembered tho

Had something silmilar...ish happen on JATB last month, walking wild dropped on 4th reel, game froze and when I re-opened it wild was gone ??

 

[Tobias.R]

I am sure it should of done, I will guarantee that the logs will show on the spin a after there was no wild line which there should of been, Just another netent problem it looks like

I just PM you Spintee =) The games should never behave out of their programming unfortunately I cant access the back office needed from where I`m at right now but just talk to our ambassadors and give the many details as possible and they will look in to it for you.

/ T

 

[spintee]

I just PM you Spintee =) The games should never behave out of their programming unfortunately I cant access the back office needed from where I`m at right now but just talk to our ambassadors and give the many details as possible and they will look in to it for you.

/ T

Thank you, Its not worth the trouble, Any other game except starburst and would of most likely looked into it, Its more of a heads up to let people no as there has been a fair shout of errors from netent recently,

I Thank you for your quick response

 

[spintee]

Fantastic service,

I received an email from casumo showing me a screen shot from the spin before, Indeed it was a wild, I am sure I only had 15 spins so my only thoughts the wild line carried over from last lot of free spins?

No they didnt as 2nd email stated I had 20 spins and not had free spins on the game before, So I can honesly say I do not know what happened to the first 5 spins?

All I can think of is that I hate the game so much it must of put me in a daze for the first 5 spins and came out of it when I hit a win

Thank you Casumo & Tobias.R For the great swift service I received,