- Joined
- Nov 25, 2004
- Location
- Finland
I'm not happy with Slotastic.
Slotastic sent me an email wishing me happy birthday. Great, that's always nice. In the email two different bonuses were offered: 50% deposit bonus and 10 free spins.
The deposit bonus offer stated that general Slotatic T&C apply. The free spins stated "enjoy 10 free spins on the house". The was no reference to general T&C.
I claimed the free spins coupon and won about 11$. No other T&C was referenced when claiming the coupon, other than a massive wagering of winnings (60x) and max withdrawal amount of 180$.
Against odds, I managed to wager the free spin winnings and requested a withdrawal. The withdrawal was denied and winnings voided. They quoted their T&C:
"20. Customers whose last deposit is older than three months and claim a free-bonus, are not entitled to a withdrawal."
I emailed them back, and was quoted another term:
"23. Customers cannot redeem multiple free-bonuses/free spins offer consecutively: When a customer uses two or more free-bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings."
Ok, fine. I have not deposited in the last three months and I do not remember if I've redeemed consecutive free bonuses.
So why bitch and moan?
First, their wording of the invitation email suggested me, that Slotastic offered me a birthday present. No T&C was quoted on the email or in the code redemption page. So this let me to believe they were not applicable.
Second, I emailed their rep here (twice) last week and asked about this. They logged in to their account after this, but it seems it's too small of an issue to send me a reply.
Third, to add insult to injury, their CS kept peddling me for another bonus in our correspondence: "[p]lease be informed that we also offer a 25% cashback for busted deposits without any coupon matches. This cashback has 10 times playthrough and no maximum cashout."
Thanks Slotastic. You really know how to make a customer feel appreciated.
Slotastic sent me an email wishing me happy birthday. Great, that's always nice. In the email two different bonuses were offered: 50% deposit bonus and 10 free spins.
The deposit bonus offer stated that general Slotatic T&C apply. The free spins stated "enjoy 10 free spins on the house". The was no reference to general T&C.
I claimed the free spins coupon and won about 11$. No other T&C was referenced when claiming the coupon, other than a massive wagering of winnings (60x) and max withdrawal amount of 180$.
Against odds, I managed to wager the free spin winnings and requested a withdrawal. The withdrawal was denied and winnings voided. They quoted their T&C:
"20. Customers whose last deposit is older than three months and claim a free-bonus, are not entitled to a withdrawal."
I emailed them back, and was quoted another term:
"23. Customers cannot redeem multiple free-bonuses/free spins offer consecutively: When a customer uses two or more free-bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings."
Ok, fine. I have not deposited in the last three months and I do not remember if I've redeemed consecutive free bonuses.
So why bitch and moan?
First, their wording of the invitation email suggested me, that Slotastic offered me a birthday present. No T&C was quoted on the email or in the code redemption page. So this let me to believe they were not applicable.
Second, I emailed their rep here (twice) last week and asked about this. They logged in to their account after this, but it seems it's too small of an issue to send me a reply.
Third, to add insult to injury, their CS kept peddling me for another bonus in our correspondence: "[p]lease be informed that we also offer a 25% cashback for busted deposits without any coupon matches. This cashback has 10 times playthrough and no maximum cashout."
Thanks Slotastic. You really know how to make a customer feel appreciated.