Grand Hotel Withdrawal

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<div class="bbWrapper">So, I played the $10 new user bonus they have and won and played through the WR.<br /> <br /> BTW I replaced my real name with &quot;Bob&quot; I&#039;m a private person. ;P<br /> <br /> 6days ago, I request a withdrawal to my QT account and four days later I decided to contact live support to see how everything was going, The first person, I spoke with told me that withdrawals to QT for US customers were not allowed, Which was a tad bit odd to me. Later on I decided to talk to live chat again, Just in case the person might of been new or not understood what i was talking about, And i get another person that said that sending the winnings to my QT account was not a problem and it was being processed buy it would take five business days to go into my QT account.<br /> <br /> Now I don&#039;t know about you, But five days to send money to a QT account does not sound right to me at all, Casinos like Inet, Intertops, Jackpot Capital and Royal Joker are able to send winnings in less than one day.<br /> I don&#039;t know if they have some magical connection with QT or something that allows them to do it so quick, Who knows?<br /> <br /> Anyways, I get an e-mail from them later with the following.<br /> <br /> Your withdrawal has been cleared for processing<br /> <br /> <b>Account number: tghr<br /> Hi Bob,<br /> <br /> You just moved a step closer to some cold, hard cash!<br /> <br /> Your pending withdrawal has been given the all clear to be processed by our Accounts Department, so it wont be long before its lining your pockets.<br /> <br /> Thanks for playing at Grand Hotel, we enjoy having you around so drop us a line 24/7 if theres anything else we can do.<br /> <br /> See you soon,<br /> Grand Hotel Casino Team</b><br /> ------------------------------------------------<br /> <br /> Alright sounds good to me! Right? Wrong!<br /> I then get this e-mail 2days later.<br /> <br /> <b>&gt; Dear Bob,<br /> &gt;<br /> Thank you for using our service.<br /> <br /> We would like to inform you that your winnings for $ 75.00 from Grand Hotel Casino was rejected and credited back to your casino account.<br /> <br /> In order to process your winnings successfully you need to follow the T &amp; C as explained on the promotion newsletter.<br /> &quot;In instances where no deposit is made, to withdraw the free bonus money and any winnings obtained, the player must:<br /> Win at least 100$ with the awarded bonus, and have that amount in winnings in their account when they come to cashout.<br /> Winnings resulting from the $ 10 free are available for a one time cash-out, $300 is the ceiling win available using the $ 10 free credit.<br /> Surplus winning credits will then be forfeited.&quot;<br /> In your case you will need to reach $100.00 before we can process your winnings.<br /> <br /> Thank you for your patience and understanding.<br /> <br /> Should you require any further information, please do not hesitate to contact Grand Hotel Casino support.<br /> <br /> &gt; Best regards,<br /> Raimondo<br /> <br /> &gt; E Processing Services<br /> &gt; On Behalf of Grand Hotel Casino<br /> <br /> <br /> Grand Hotel Casino Team</b><br /> --------------------------------<br /> <br /> Okay, So i didn&#039;t read the T&amp;C&#039;s clearly that&#039;s my fault.<br /> But they never said anything when I chose to withdrawal it.<br /> At this point I lost all hope with this place, So I then played the $75 and got it up to $200 and said it&#039;s time to cash out.<br /> <br /> Now I&#039;m talking to live support again and this is the entire conversation with the rep.<br /> <br /> <b>You are now chatting with Support<br /> <br /> Support: hi<br /> Support: how can i help?<br /> Me: Hello<br /> Me: Who am i speaking with?<br /> Support: Franky<br /> Me: Hi Franky.<br /> Support: hi Bob<br /> Me: I have a quesion.<br /> Support: yes<br /> Me: I made a cashin request about 4days ago, And i got an e-mail from the casino i had to withdrawal at least $100.<br /> Support: yes i can see that<br /> Me: Well I&#039;ve now requested $200.<br /> Me: Am I going to have to wait another five days to have it sent to my Quicktender account again?<br /> Support: yes sorry<br /> Me: How is it that other casinos like Intertops and Royal Joker can send it within a couple of hours?<br /> Support: sorry<br /> Support: Bob<br /> Me: Is some sort of different process that this casino uses?<br /> Support: that s the procedure<br /> Support: and it doesn t depend only on us<br /> Support: it is also quicktender<br /> Support: that takes time<br /> Me: So why did i get an email saying everything was fine the first time i requested to withdrawal?<br /> Me: Me being in the US really has nothing to do with QT...<br /> Support: Because it send an automatic email when you request a cashin<br /> Me: I&#039;m sorry if im being a pain in the ass.<br /> Support: then the account department check out everything is alright<br /> Me: But im a regular at other casinos that send to QT in less than a day and im just wondering why it takes 5days.<br /> Me: Kinda makes it hard for me to even want to play at this casino honestly.<br /> Me: 10days to get any winnings?<br /> Support: i&#039;, sorry Bob this is the way this casino works like<br /> Support: check it i ll send you the link where everything is explained<br /> Me: Franky<br /> Me: Who&#039;s the casino manager at grand hotel?<br /> Support: <a href="http://www.grandhotelcasino.com/banking/default.asp" target="_blank" class="link link--external" rel="nofollow ugc noopener">http://www.grandhotelcasino.com/banking/default.asp</a><br /> Me: So i can tell him how this process is hurting his casino, he would make a lot more business if they could actually send winnings to players quicker.<br /> Support: Maybe you could send an email<br /> Me: Franky, I&#039;m sorry but i don&#039;t see anything about the 5day delay for Usemywallet withdrawals on the section.<br /> Me: And who was the casino manager again?<br /> Support: sorry this is an online casino<br /> Support: i just found out<br /> Support: that a cashin is not available in US<br /> Support: you can only ask for cheque or ach transfer<br /> Me: what?<br /> Support: you cannot be refunded on ewallet<br /> Support: you can ask for a cheque or bank transfer<br /> Me: I was told that i could.<br /> Support: only if you ve been invited<br /> Me: This is getting ridiculous.<br /> Support: i ll check if you are on the list?<br /> Me: I already have a UsemywalleT accounT.<br /> Support: ok yes<br /> Support: i checked you are on the list<br /> Support: so it will take 2/4 working days<br /> Me: Is ThaT a promise?<br /> Support: yes<br /> Me: You guys also need To check your chaT sofTware. IT will noT allow me To use lowercase T&#039;s.<br /> Me: I have To copy and pasTe or use capslock for T&#039;s To work.<br /> Support: oh i will write a note about that<br /> Support: thanks for telling though<br /> Support: oh ok<br /> Support: thank you<br /> Me: I know iT&#039;s noT my compuTer by The way, because im aT work lol. and iT was doing The same Thing aT home lasT Time.<br /> Support: ok<br /> Me: Franky, Who is The CM?<br /> Me: I will leT him know ThaT you&#039;ve done a greaT job and had paTienTs. Unlike oThers.<br /> Support: Thank you Bob sorry but i cannot give any names<br /> Support: you could write us an email<br /> Me: You cannoT give me The casino managers name?<br /> Me: Why is This?<br /> Support: Sorry Bob<br /> Support: This is an online casino<br /> Support: i only do customer service<br /> Me: I undersTand i&#039;ll jus give The casino a call.<br /> Support: ok<br /> Me: I appreciate all your help, franky.<br /> </b><br /> <br /> I have yet to give this casino a call, Seems how i use a prepaid cell phone and have no lan line to use at the moment. Prepaid cell phone charges me a lot for 800 calls for some reason.<br /> <br /> So what is your take on all of this craziness?</div>

 

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<div class="bbWrapper"><b>withdrawl from Grand Hotel</b><br /> <br /> Bob <br /> I have no idea why they take that long 3idce casino is 24 hours at most<br /> I have had several casshouts with Grand Hotel and it is always 5-7 days getting done<br /> That has been one of my biggest complaints with them until now and as of the last couple of weeks can&#039;t even get them to respond to e-mails</div>