- Joined
- Mar 13, 2008
- Location
- Ontario
I believe I signed up with Grand Hotel with CM, but I might have got a CD, and checked them out first.
I find it disturbing that their telephone # for Canadians has been wrong for at least a month. Sorry, relatively new to forum so I cannot direct you to those postings.
Got sent an e-mail that was directed to junk as suspected phishing, but it offered me a $15 free chip.
Rather than click the link, I asked the Rep here about that. Mind you, it's only been a day, but they have not made ANY posts or PM's since March. Or any at all since joining CM
Logged into the casino rather than click a link in suspected phishing, and low and behold, I had $15 in my account, not bonus account, just account.
Terms & Conditions for $15 bonus were maximum $300 payout, seems very fair for a bonus you gave a player for nothing. Cashinova was good to me and hit bonus round early. Got up to over $50 and tried cashout. Seemed to work fine, so I cancelled that & tried $25, because a lot of sites have minimum cashouts. Seemed I could do a $25 cashout, so I played a bit more and cashed out at $35.00
I could not access my banking history, but the pen & pencil steno pad I keep indicate that I deposited $50.00
Sent support an e-mail thanking them for freebie and win. And that I could not access my banking history. Told them that I would not be depositing (again) before receiving cheque, and addressed issue of non-working support number (no live chat for support). Asked their normal timeframe for cheques. Promptly got automated response
Got a reply to my e-mail saying it would be responded to between 24 hrs and 7DAYS!!!!
Seven days is too long to wait for support.
I will keep all you CM members posted how I fare.
New here, but I have more time than money.
I can see that they were once rogued, but they they are found..(sung to the tune of Amazing Grace)
I will be sure to keep you all posted on my progress.
Thanks to others members for posts about Grand Casino.
I find it disturbing that their telephone # for Canadians has been wrong for at least a month. Sorry, relatively new to forum so I cannot direct you to those postings.
Got sent an e-mail that was directed to junk as suspected phishing, but it offered me a $15 free chip.
Rather than click the link, I asked the Rep here about that. Mind you, it's only been a day, but they have not made ANY posts or PM's since March. Or any at all since joining CM
Logged into the casino rather than click a link in suspected phishing, and low and behold, I had $15 in my account, not bonus account, just account.
Terms & Conditions for $15 bonus were maximum $300 payout, seems very fair for a bonus you gave a player for nothing. Cashinova was good to me and hit bonus round early. Got up to over $50 and tried cashout. Seemed to work fine, so I cancelled that & tried $25, because a lot of sites have minimum cashouts. Seemed I could do a $25 cashout, so I played a bit more and cashed out at $35.00
I could not access my banking history, but the pen & pencil steno pad I keep indicate that I deposited $50.00
Sent support an e-mail thanking them for freebie and win. And that I could not access my banking history. Told them that I would not be depositing (again) before receiving cheque, and addressed issue of non-working support number (no live chat for support). Asked their normal timeframe for cheques. Promptly got automated response
Got a reply to my e-mail saying it would be responded to between 24 hrs and 7DAYS!!!!
Seven days is too long to wait for support.
I will keep all you CM members posted how I fare.
New here, but I have more time than money.
I can see that they were once rogued, but they they are found..(sung to the tune of Amazing Grace)
I will be sure to keep you all posted on my progress.
Thanks to others members for posts about Grand Casino.