Was playing Black Knight on the £500 jackpot fruit machine earlier today on £2 a spin. Lost a fair bit before bonus round came up.
First spin of seven got sticky wilds on 2nd reel and few little wins. Second spin got queens across middle win line and other wins. Winnings counting up between £40 and £50 with 5 spins to go when screen turns blue with message to call manager.
Bar staff turn machine off and back on (it was noisy with announcement to call manager) and only £10 credit shows - balance was £12 when spin button pressed for previous game resulting in bonus. No resume of game.
Manager comments that malfunction voids all wins with stake returned. Can they do this? I reckon it was due a good payout and already had £50 win showing with a lot more to come. They claim there is no game ID and no way of seeing previous game.
First spin of seven got sticky wilds on 2nd reel and few little wins. Second spin got queens across middle win line and other wins. Winnings counting up between £40 and £50 with 5 spins to go when screen turns blue with message to call manager.
Bar staff turn machine off and back on (it was noisy with announcement to call manager) and only £10 credit shows - balance was £12 when spin button pressed for previous game resulting in bonus. No resume of game.
Manager comments that malfunction voids all wins with stake returned. Can they do this? I reckon it was due a good payout and already had £50 win showing with a lot more to come. They claim there is no game ID and no way of seeing previous game.