MoreTimeMatters
Moderated User
- Joined
- Aug 13, 2026
- Location
- Melbourne
Hi everyone,
I'd appreciate some views from people here who have experience with responsible-gambling and player-protection issues.
I've documented my experience as a Gamdom VIP customer in a project called More Time Matters.
This isn't intended as a simple “casino stole my money” complaint. I've tried to preserve the underlying record so people can look at what actually happened and form their own view.
The evidence includes transaction/account records, VIP communications, medical documentation, operator correspondence and a dated chronology.
One documented day involved $182,807.01 across six completed deposits. To be precise, that is the amount deposited that day — I'm not claiming the entire $182,807.01 was lost.
What I'm particularly interested in discussing here is the player-protection chronology.
During the documented period, breaks were suggested, self-exclusion was raised and verification was requested, while gambling activity continued.
There were also serious medical circumstances affecting my family during this period which form part of the documented chronology.
[maxd says: snipped, please contact the OP privately for access to his supporting materials]
Gamdom's VIP team responded on 10 August following what it described as a comprehensive review and declined the request. Further supporting material was subsequently offered and senior management was contacted before publication.
As at publication on 13 August, no substantive senior-management response addressing the published evidence and chronology had been received. Gamdom's right of reply remains open.
I'm genuinely interested in how experienced members here assess the player-protection side of this record, including what intervention you would normally expect in circumstances like these.
I'm happy to answer reasonable questions or point people to particular parts of the evidence.
I'd appreciate some views from people here who have experience with responsible-gambling and player-protection issues.
I've documented my experience as a Gamdom VIP customer in a project called More Time Matters.
This isn't intended as a simple “casino stole my money” complaint. I've tried to preserve the underlying record so people can look at what actually happened and form their own view.
The evidence includes transaction/account records, VIP communications, medical documentation, operator correspondence and a dated chronology.
One documented day involved $182,807.01 across six completed deposits. To be precise, that is the amount deposited that day — I'm not claiming the entire $182,807.01 was lost.
What I'm particularly interested in discussing here is the player-protection chronology.
During the documented period, breaks were suggested, self-exclusion was raised and verification was requested, while gambling activity continued.
There were also serious medical circumstances affecting my family during this period which form part of the documented chronology.
[maxd says: snipped, please contact the OP privately for access to his supporting materials]
Gamdom's VIP team responded on 10 August following what it described as a comprehensive review and declined the request. Further supporting material was subsequently offered and senior management was contacted before publication.
As at publication on 13 August, no substantive senior-management response addressing the published evidence and chronology had been received. Gamdom's right of reply remains open.
I'm genuinely interested in how experienced members here assess the player-protection side of this record, including what intervention you would normally expect in circumstances like these.
I'm happy to answer reasonable questions or point people to particular parts of the evidence.
Last edited by a moderator:
