casguy2016
Senior Member
- Joined
- Aug 30, 2016
- Location
- Canada
A couple of days ago i tried to self exclude for 6 months. In chat they told me they would email me. They emailed me asking to discuss over the phone they would like to keep me happy with "awesome benefits which will make your game more enjoyable". I replied to that saying to self exclude me for the 6 months. Then I felt like this was my ex asking me questions as to why i left her. This went back and forth multiple times and each time I kept saying the same thing. Eventually i received an email saying i was blocked for 7 days and in 7 days i would receive an email letting me know i am no longer blocked. I sent another email saying I want the 6 months self exclusion. Their response? They do the first block for 7 days so i make a decision with a cool head. Where was my decision with a cool head when I made a 2nd deposit? Do i get my money back for that? Of course not. I tried to contact their service rep yesterday as this is fairly time sensitive and haven't heard back.
Again this is me asking for self exclusion in plain English....not for closing of my account. This is not something they should be giving a grace period for. They very well know that a week from now there's a good chance i'll make a deposit out of my better judgment.
Our official writeup on Frank Casino can be found here.
Again this is me asking for self exclusion in plain English....not for closing of my account. This is not something they should be giving a grace period for. They very well know that a week from now there's a good chance i'll make a deposit out of my better judgment.
Our official writeup on Frank Casino can be found here.
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