Feedback on offers, weekly offers, tournaments and cashback

[L&L-Jan]

Hi Guys,

As you know we've been constantly running our promotions as we do. There is a recurring one. There are spontanious extra free spins on login. Few outfits with cashback. Free bet for sportsbook now too. The monthly tournaments. You've seen them all in your inbox.

Not that I'm going to change anything, i just want feedback in order to review what were doing good, not good or where we could improve. Perhaps our flow to get bonuses isn't friendly? That's feedback too.

Obviously I have ideas, but if my ideas do not match yours, my ideas are useless.

So drop them, anything! And as you know, my skin is thick. So don't be afraid to be negative/slightly offensive. If you're too offensive ill report you to the police

Thanks in advance guys, appreciated!

PS. Tagging a few to get this ball rolling. @Flyer187 @Jono777 @ESCJAMIE @justdoit @Doodled2015 @shady @TheSchwad @geordiecolin

Thanks in advance Guys!

And while posting this and ask you guys for feedback. I had to think about @colinsunderland - every week some sort of feedback. He was so honest and valueable for our product, service levels to improve. I will never forget that good man! RIP!

 

[itsme123]

My partner isnt on CM, and she has asked me to reply on her behalf.
She puts 90% of her budget in ABC due to the 10% cashback, though she doesnt seem to qualify for any other bonuses.
For her cashback with no wagering is a big incentive to deposit and stay on the one site rather than deposit somewhere else where she can be asked to wager a 50% bonus 40 x bonus and deposit.
In other words, we dont think you are doing much wrong.

 

[Jono777]

Hey Jan

Since becoming active again at L&L, I have to say (even though I was already aware when I wasn't active) that I personally find your promotions pretty darn good.

Now I am not just brown nosing or saying this for the sake of it, as many know, I am one of the first to moan in the battle of slots (VS) thread when cutbacks are made or promotions removed.

Regarding recent experience at L&L brands...

All British - Decent offer for spins most, if not every Tuesday, usually equaling a roughly 70% match for the required deposit - Also is it once a month you throw 100 No deposit spins if made a depo in past 30 days? - Really good and appreciated.

Pub, Similar to ABC good deposit based offers and a monthly no deposit handful of spins if active, all good.

Hyper - Fridays instead of Tuesdays but again usually a nice offer for £20 deposit or so for 100 x 10p spins and a ND free spin offering now and again.

Fun - Used to get a deposit based offer and the freebie if depo'ed in past 30 days but these seem to have stopped, have you (temporarily) stopped pushing this brand Jan?

Quick Bet - Not received any offers since joining and taking the welcome offer.

Summary: - I find these offer (especially for low rollers / low budget) pretty good to be fair, beats most of the crap I get via email from some of your (not so) competitors which I never take their offers.

Nearly busted out now sadly but I took an offer for 300FS on Fire Ice Joker earlier at Pub for just a £20 deposit which I felt was a really decent promotion.

Nothing to fix here Jan really, I'd say more than happy since returning to your brand and offers, especially given the current climate are more than fair.

Possibly do the odd 50% reload instead of Free spins now and then but not too often as I feel players prefer FS.

Made a few no bonus deposits at ABC recently and have to say having access to wager free CB after 24h is another thumbs up IMO.

I now send a lot more of my budget to this group (mainly due to these ongoing promos and Jan being a very active rep) and have moved away from being as active as I used to be at competitor brands,

Pretty good feedback IMO given my ongoing losing streak there atm lol

Good Luck mate

 

[paul7388]

Only site of yours I use sometimes is quickbet.

Besides the welcome bonus no offers of any kind . No free bets or free spins if you deposit.

Not that it bothers me as I knew that when I joined.

But personally I feel you would probably get more business if you had promotions like the bookies sites do.

Stuff like put a £10 acca on get £10 free bet. Or place 5 £10 bets get free bet next week. Or at big horse meetings give away free bets or matched offers. Not even going into the casino side .

Only messed about on your sports site but not really any incentive to actually use it as a main sports site when others offer better.

Example of the 3 sites i use daily. Paddy power every day you get up to £20 back in free bets if one selection in an acca loses. Get free £10 bet every Monday for placing 5 bets week before. Most days you get free bet if horse finishes 2nd or 3rd. Not to mention amount of free bet builders and horse free bets they give out regularly for nothing. Also run decent promos at times on casino.

William Hill.people slate. But several times a week they offer free matched bet on bet builders. Horses. Football accas.

Bet 365 also does similar things.

So I would think if you were wanting people to use the sports side more the you would need to offer something . As say the person had a budget of £100 a week just for instance. Why would they deposit it to get nothing when they could use it at other sports sites and basically work it so they got plenty free bets. And remember at bookies sites there's no having to wager several times the free bet. It's simply place the bet all wi nings are cash minus the free bet stake.

There we go I gave feedback lol.

 

[L&L-Jan]

Besides the welcome bonus no offers of any kind . No free bets or free spins if you deposit.

Quickbet is technically just a startup plus some work to be done on sports deposit bonuses and amendment on free bets to be used for crm purposes too.

Thanks for raising and mainly for the feedback regarding competition, Paul. But this will change next month

 

[geordiecolin]

Hey Jan

Since becoming active again at L&L, I have to say (even though I was already aware when I wasn't active) that I personally find your promotions pretty darn good.

Now I am not just brown nosing or saying this for the sake of it, as many know, I am one of the first to moan in the battle of slots (VS) thread when cutbacks are made or promotions removed.

Regarding recent experience at L&L brands...

All British - Decent offer for spins most, if not every Tuesday, usually equaling a roughly 70% match for the required deposit - Also is it once a month you throw 100 No deposit spins if made a depo in past 30 days? - Really good and appreciated.

Pub, Similar to ABC good deposit based offers and a monthly no deposit handful of spins if active, all good.

Hyper - Fridays instead of Tuesdays but again usually a nice offer for £20 deposit or so for 100 x 10p spins and a ND free spin offering now and again.

Fun - Used to get a deposit based offer and the freebie if depo'ed in past 30 days but these seem to have stopped, have you (temporarily) stopped pushing this brand Jan?

Quick Bet - Not received any offers since joining and taking the welcome offer.

Summary: - I find these offer (especially for low rollers / low budget) pretty good to be fair, beats most of the crap I get via email from some of your (not so) competitors which I never take their offers.

Nearly busted out now sadly but I took an offer for 300FS on Fire Ice Joker earlier at Pub for just a £20 deposit which I felt was a really decent promotion.

Nothing to fix here Jan really, I'd say more than happy since returning to your brand and offers, especially given the current climate are more than fair.

Possibly do the odd 50% reload instead of Free spins now and then but not too often as I feel players prefer FS.

Made a few no bonus deposits at ABC recently and have to say having access to wager free CB after 24h is another thumbs up IMO.

I now send a lot more of my budget to this group (mainly due to these ongoing promos and Jan being a very active rep) and have moved away from being as active as I used to be at competitor brands,

Pretty good feedback IMO given my ongoing losing streak there atm lol

Good Luck mate

Great feedback imo Jono.
I am not a great fan of deposit bonuses as I like to withdraw as and when I please-ask my previous partners.

I would take up a deposit bonus only if it is related to a forum promotion,but sadly your seem to have shied away from your promo's of old- which I understand. Plus you do not tailor promos for geordies who possess a firm jutting chin and timeless features!

Sports bettors are usually creatures of habit so we tend to stick to our preferred bookies for our bets. Maybe your sportsbook could be promoted more agressively with slot rewards to entice punters and maybe a prominant link to such offers on your slots landing page?

I like to check what games I played in my last deposite at your sites. I do keep records in my little black book which is fortunate because I find your history facility very difficult to use. The calander search function is a real struggle to get to work for me.
For me L&L do little wrong and your a top banana

 

[shady]

Not so much to add just that I don't care for promotions or offers, cashback is always welcome but I never take promos.

I visited PUB some time ago and decided to stick with ABC since they are linked anyway.

I recently checked it out again and find now that PUB layout appears to show more and have more bells and whistles to navigate the site easier, ABC in comparison feels a little lacking but not by too far enough that I will change, I'll likely just stay with ABC as it's been the main one.

I hope one day you will reinstate Gonzo's Quest Megaways as this is a favourite and is available elsewhere without any issues, ABC has other Gonzo variants but Megaways was removed

 

[geordiecolin]

And while posting this and ask you guys for feedback. I had to think about @colinsunderland - every week some sort of feedback. He was so honest and valueable for our product, service levels to improve. I will never forget that good man! RIP!

And thank you for your very generous contribution towards his send off. We never did see eye to eye on a number of subjects but life is not all about that.
BTW,he dedicated this for his funeral which was very touching at the service.

 

[mulven]

Hi Jan, could you tell your risk management department to be worse at their job as they are too good at it.

Also could you make it so the welcome offer is only playable on an innocent little slot called The Wish Master.

Jokes aside keep doing what you are doing as it's all very good for the players. Maybe just add to the frequency of custom offers for players the risk department have figured out are definitely genuine normal players who are regulars.

 

[Reelsoffun]

I no longer play at ABC, as it was one that fell victim to my big cull of sites so not sure if I’m qualified to vent my opinion.

As Paul mentioned, I also never got any free spins or bonuses that I remember except for the 10% cash back, admittedly I didn’t really play massive there in the end as found it hard to win but while the cash back is a good perk, you have to lose a fair chunk to get a worthwhile balance back which personally I wasn’t a fan of.

I prefer cash back that you accrue from just wagering wether win or lose, like VS’s weekend booster or Sky’s £90 a week bonus ladder.

The other big minus for me was immersive roulette wasn’t 20p min chips like other places I played eg virgin bet and couple of others. Never understood why casinos don’t have lower min chip values, as even on 20p chips I rarely have less than £3 out on any spin and up to £20 quid a spin still, as I like action lol

£1 min chips means I don’t play at all, and sure many players are the same.

I also found the site a little clunky, in playing and navigation.

However, it’s still a site I would go back to ( when VS upset me to breaking point ) and would recommend it to others for the rep support here alone.

Like all gambling you can’t please all of us all the time and what I didn’t like others might, so don’t even know what to suggest really for moving forward with bonuses.

Hope that helps for some feedback

 

[Flyer187]

Hi Jan,

L&L are doing a lot of things well and my favourite group currently, but i would like to see tiered rewards for players, either through cashback, bonuses or other offers across the group.

Everyone should be rewarded / recognised for their casino choice in my view to some degree.

Nothing has irritated me more than those casinos that don't reward player activity / loyalty that used to - i have binned off many casinos in the past who used to do player-specific promotions who then shifted to bog-standard offers or in some cases no offers at all.

A few suggestions from me:

Standardising cashback across all casino sites (possibly tiered by player status / activity on the sites)
Randomised cashback multipliers for lucky players
Bonus offers (again tiered by player activity)
Unprompted / random offers to players (surprise)

All the best.

 

[geordiecolin]

Meh. Off to one of the L&L casinos that I have lost at least to this year. Just saying

 

[ESCJAMIE]

Hi Guys,

As you know we've been constantly running our promotions as we do. There is a recurring one. There are spontanious extra free spins on login. Few outfits with cashback. Free bet for sportsbook now too. The monthly tournaments. You've seen them all in your inbox.

Not that I'm going to change anything, i just want feedback in order to review what were doing good, not good or where we could improve. Perhaps our flow to get bonuses isn't friendly? That's feedback too.

Obviously I have ideas, but if my ideas do not match yours, my ideas are useless.

So drop them, anything! And as you know, my skin is thick. So don't be afraid to be negative/slightly offensive. If you're too offensive ill report you to the police

Thanks in advance guys, appreciated!

PS. Tagging a few to get this ball rolling. @Flyer187 @Jono777 @ESCJAMIE @justdoit @Doodled2015 @shady @TheSchwad @geordiecolin

Thanks in advance Guys!

And while posting this and ask you guys for feedback. I had to think about @colinsunderland - every week some sort of feedback. He was so honest and valueable for our product, service levels to improve. I will never forget that good man! RIP!

I love the weekly free spins offers on deposit.
I prefer getting 50% up to £50. I always do a £100 deposit to get £50; it's just free play money. Such a great offer!
I think it's based on how much you spend on which promo you get each week.

The cashback offer of 10% I do not use, only cause I found a new casino which has almost instant withdrawals and has MAX RTP on every single game.
So I spend a lot there than anywhere else right now, even thou they do not have any promos as much or offers.

Your free spins offers every week on every single casino are soooo good for low rollers.

You almost get 50% of the value each time you deposit when using the offer.

And getting random free spins with no deposit is great sometimes, I've seen up to £10 worth of value.

So by far the best casino group around for offers, Im like a whore, I am EVERYWHERE and no other casino group is as generous as you guys


What could you do to bring me back?

Honestly, more of the super spins you do for bigger deposits, and a more often % boost on deposits, even at 25%.

I get that the promos are set to where, unless I'm wrong, it's based on how much you deposit, which will then give you an offer each week depending on the amount you have spent. I would like to have access to the higher bracket offers more often instead of the standard ones. Or maybe give the person the choice of 2. The standard offer or the super offer, etc.

 

[L&L-Jan]

Will reply on individual posts too but thanks so far guys for the valuable feedback, already got some ideas thanks to the responses.

 

[SlotsBlogger]

Hi @L&L-Jan

Recently signed up to ABC a month or so back. So far the experience has been very good. Cashback is always welcome and the weekly bonuses are an absolute plus. I'm much more of a deposit bonus than a free spins bonus man. No issues with cashouts so far, mind you I have won anything big yet!

I play a lot at Party Casino and I rarely get any offers despite being bombarded to play their megawheel which equates to about 1 mega spin worth about 20p! So having signed up to ABC the benefits to the player could not be any more different.

The only downside so far is there are some missing titles from my favorite provider (BTG), which is a bit odd as there are about 95% of the titles available. I've always wondered if there was a reason for this and if customers could make requests to have these titles added as they are widely availble to play on other casino groups.

Other than that keep up the good work.

 

[L&L-Jan]

The only downside so far is there are some missing titles from my favorite provider (BTG), which is a bit odd as there are about 95% of the titles available

Hmm can you name them, i might missed them or left game in testing by mistake
Except for what is released exclusively on Evolution, I should have their portfolio up.

 

[paul7388]

Off topic but concerns your casino Jan so just posting here.

Rarely use debit card at casinos except bookies sites as can't be arsed with all the stuff some ask about the card.

Anyway used my debit card fine at your site with no problems. Can't deposit in next few days tho as someone used my debit card on Monday online. So cards cancelled and new card coming and should get my money back.

Point of this is I'm wondering is it simple enough to just cancel debit card and add new one when it comes or do I need to prove I'm no longer using the card. And also if I deposit and win will it be a normal withdrawal or would I get the stuff I need to withdraw back to old card I cancelled through fraud.

Just asking in advance so I know if it's simple or not to bother. Thanks .

 

[SlotsBlogger]

Hmm can you name them, i might missed them or left game in testing by mistake
Except for what is released exclusively on Evolution, I should have their portfolio up.

Hi @L&L-Jan

Yeah no probs:

Royal Mint (My Favorite Game)
Slot Vegas (Breaks when loading)
Boo
Max Megaways (I, II & III)
Sanctuary
Castle of Terror
Wild Portals
Wild Flower
Monopoly

Thanks in advance!

 

[L&L-Jan]

Point of this is I'm wondering is it simple enough to just cancel debit card and add new one when it comes or do I need to prove I'm no longer using the card. And also if I deposit and win will it be a normal withdrawal or would I get the stuff I need to withdraw back to old card I cancelled through fraud.

We barely verify payments anymore as long as you use a closed loop.

So add new card, withdrawal to new card = all fine.

 

[L&L-Jan]

Hi @L&L-Jan

Yeah no probs:

Royal Mint (My Favorite Game)
Slot Vegas (Breaks when loading)
Boo
Max Megaways (I, II & III)
Sanctuary
Castle of Terror
Wild Portals
Wild Flower
Monopoly

Thanks in advance!

Majority should be live mate, ill check tomorrow and get back here.

 

[paul7388]

We barely verify payments anymore as long as you use a closed loop.

So add new card, withdrawal to new card = all fine.

Thanks for the reply. Will try it once the card finally gets here.

 

[SlotsBlogger]

Majority should be live mate, ill check tomorrow and get back here.

Awesome, thanks Jan!

 

[TheSchwad]

Criticism of L&L sites, and it's probably my inability/laziness to look deeper, the need for favourites/recently played games, so I don't need to use the search and type each time.
Some kind of loyalty on other sites (Yako, Hyper, Fun) though think the cashback on ABC (the main site I use) is very generous.

That said, I cannot fault the frequency and consistency of offers, (way more than most other sites) you always know which day an offer is available. My favourite is the 50% deposit match, for increased playtime. But also think it's great you also offer the no deposit free spins if I've deposited within the last 30 days, great for low rollers.

Some Yggdrasil games would be great but you do already have an awesome collection and most the games I play. And its great you've added 98% DOA

I occasionally play the monthly tournaments, but find it frustrating you can only see position and not x win, so I know what is needed to move up. Though can understand if someone gets a massive win early in the month it may put others off competing if they think it's unachievable to beat.

I've never used the sport book and don't tend to do sports betting much these days, but it would be really hard to compete with Bet365 for choice of InPlay markets. And as others have said, most will have their favourite sport book site. Think you could entice punters with ever so slightly better odds than competitors (even 0.05 difference) on the simpler markets and accumulators, not sure how your risk department would view this though.

 

[L&L-Jan]

Hi @L&L-Jan

Yeah no probs:

Royal Mint (My Favorite Game)
Slot Vegas (Breaks when loading)
Boo
Max Megaways (I, II & III)
Sanctuary
Castle of Terror
Wild Portals
Wild Flower
Monopoly

Thanks in advance!

Max Megaways 3, Sanctuary and Boo are coming. Probably today.

The others are live but probably you never searched for them, just clicked on the btg logo and couldnt find them? Correct, didn't map them accordingly, sorted now too mate

 

[SlotsBlogger]

Max Megaways 3, Sanctuary and Boo are coming. Probably today.

The others are live but probably you never searched for them, just clicked on the btg logo and couldnt find them? Correct, didn't map them accordingly, sorted now too mate

Sir you are a true gent! Customer service at its finest. I can see the games now which is awesome.