Fair Go Casino

[jodib71]

Fair Go, still waiting

So the wait continues ....

Sonict you are correct. I just checked with chat to be advised "The withdrawals takes 2 business days pending then one business day to be released. This timeframe does not include weekends and holidays."

Hoping to see the money in my Neteller account on Monday or Tuesday, not Saturday as I was originally told by Chat.

Everything at this Casino seems like it is on go-slow. Maybe it is just because I am spoiled with instant withdrawals and top-notch service at VideoSlots.

I don't think I will be rushing to deposit here in the future. Will update when I receive the $125 into my Neteller account.

 

[pianoman]

RELAX guys...

So the wait continues ....
Everything at this Casino seems like it is on go-slow. Maybe it is just because I am spoiled with instant withdrawals and top-notch service at VideoSlots.
I don't think I will be rushing to deposit here in the future. Will update when I receive the $125 into my Neteller account.

July26 I responded to a bit of early negativity here with a decent size thumb up for FAIRGO.
Lean times for me after that.
For this 10 year, daily-playing-slots-enthusiast the rot finally set in: everywhere I went cost me big time.
By Sept, totally wiped that $800 neteller balance out - so I quit playing!
This week, returned to Fairgo for another lil dabble?
Sunday, without askin anybody about anythink, I log in, risk my 30AUSSIEDOLLARcreditcard dep, no bonus...
Ponders "If I win, can I get em to replenish the now empty Neteller acc?"
And hey look, lucky me gets to request $100 CashIn
A few days later though, like others here, I'm sorta wondering where I'm at?
No processing messages: likewise, no cashier info about denial of Neteller transfers either.
Ah but then, Wed evening here - it's all finished, all done.
Situation normal. Payment received!

So hey, Aussie players! Remember ... Our Sunday is THEIR Saturday.
You go play Fri night, say - and you'll wait a good 5 days before your money arrives. That's just the way it is, because OUR clock's well ahead of theirs and payment's a TWO business days procedure.
Not unfair!
Not devious...
You get your dough, no wukkers mate!!!

 

[jodib71]

Will update when I receive the $125 into my Neteller account.

All went well! $125 received as promised

 

[pianoman]

Also at Fairgo Casino

All went well! $125 received as promised

and worth noting...
Fairgo's FREE Spins Friday offer!
That's in addition to their $20 November "Free Chip" bonus offer in return for ANY deposit this month.
Generous? Bloodywellright I reckon!
Claimed mine after the previous win payout and all.
Important reminder:- Avoid the obvious error; Read the "Promotional Terms & Conditions" in full!
Geez. It's Friday already.
Guess where I'm goin?

Thanks Fairgo

 

[theslotsking]

All went well! $125 received as promised

I'm glad you received your money but lets be honest here, it's crap that it took that long to process a withdrawl to Neteller considering ewallets are instant. When companies take our payments instantly we expect our withdrawal to be in a timely fashion.

Theres no excuse to take that amount of time to verify someone and then pay $125 by neteller.

 

[jodib71]

I'm glad you received your money but lets be honest here

I agree that the process took too long especially considering I used Neteller. I should clarify though that I did receive the payout a few days before I remembered to post.

 

[jodib71]

Trust your Gut!!

and worth noting...
Fairgo's FREE Spins Friday offer!
That's in addition to their $20 November "Free Chip" bonus offer in return for ANY deposit this month.

So with online gambling options quickly being reduced for us Aussies we are being forced to search further for honest and fair Casinos. After trying my free chip at FairGo Casino and receiving payment without any real hassle (a bit slow for my liking but I have been spoiled playing VideoSlots for along time) I decided to try a few more small deposits at FairGo Casino. I kept my deposits small because I had a nagging gut feeling that this Casino was not going to give players a Fair-Go!

After seeing Pianomans advertisement for Fair Go I decided to use the $20 Free Chip he promoted. I felt I had abided by their T&C. There was a playthrough of 50x and a max cashout of $100. I completed the playthrough and requested a withdrawal of $100.

I had made 3 deposits prior to this, each deposit using a deposit bonus that had been offered to me via email.

33 hours after requesting a $100 payout I received an email advising my payout request was denied. Apparently I had breached the T&C stating "Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings." Mmmm .. so do the 3 deposits made not count? OR because I used a 75% deposit bonus then a 100% deposit bonus then another deposit with free spins attached to it do these constitute as "Free Bonuses/Free Spins".

I know this comes down to the use of terminology but I have always believed that a free bonus or free spins does not mean a real money deposit as well. I always thought if you make a deposit with a % bonus offer then this is called a deposit bonus, it certainly is not FREE because you deposit real money with it.

How do other players decipher this terminology? Is FREE no longer FREE? I may be a bit slow because I normally only play my few favourite Casinos so I am very familiar with their rules and terminology and not used to trying to figure what wording actually means or what it could be inferred to mean.

What do other, more experienced players think? Have I misunderstood their T&C and this is terminology often used by RTG Casinos to describe what I call Deposit Bonuses?

One thing I am sure of though is that I am very relieved that I have not deposited much here. I probably should have trusted my gut feeling and steered clear after receiving my initial $125 won off a Free chip.

 

[KasinoKing]

33 hours after requesting a $100 payout I received an email advising my payout request was denied. Apparently I had breached the T&C stating "Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings." Mmmm .. so do the 3 deposits made not count? OR because I used a 75% deposit bonus then a 100% deposit bonus then another deposit with free spins attached to it do these constitute as "Free Bonuses/Free Spins".

I know this comes down to the use of terminology but I have always believed that a free bonus or free spins does not mean a real money deposit as well. I always thought if you make a deposit with a % bonus offer then this is called a deposit bonus, it certainly is not FREE because you deposit real money with it.

How do other players decipher this terminology? Is FREE no longer FREE? I may be a bit slow because I normally only play my few favourite Casinos so I am very familiar with their rules and terminology and not used to trying to figure what wording actually means or what it could be inferred to mean.

I agree with you - if the terms say "Free" bonus - that can't be a deposit bonus.
Contact the rep and see what they have to say about this: https://www.casinomeister.com/forums/members/sloto.html

KK

 

[jodib71]

NO Fair Go at FairGo Casino

I agree with you - if the terms say "Free" bonus - that can't be a deposit bonus.

Thanks for responding to my post KasinoKing.

I took your advice and contacted the Rep. I received a reply in a timely fashion but the reply has left me scratching my head and none the wiser.

The rep stated "16. Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings."

Again they are referring to FREE BONUSES/FREE SPINS . I am now positive that they are calling Deposit Bonuses "FREE bonus" or "Free spins".

To be completely open here I attach a screenshot of my Account History showing that NOV-20 is the only FREE no-deposit bonus that I claimed, after making 3 deposits using deposit bonuses.

I believe they are muddying the terminology here confusing what FREE really means to feel justified in denying my request to withdraw $100.

Player Feedback would be greatly appreciated. FairGo Casino are definitely not giving me a fair go here, they are waving massive RED Dodgy Flags I am afraid.

 

[KasinoKing]

To be completely open here I attach a screenshot of my Account History showing that NOV-20 is the only FREE no-deposit bonus that I claimed, after making 3 deposits using deposit bonuses.

Well to me it looks like that shot DOES show 2 freebies in a row: "Bombastic Free Spins" the "NOV-20"...

KK

 

[jodib71]

So, Im a Dik!!

Well to me it looks like that shot DOES show 2 freebies in a row: "Bombastic Free Spins" the "NOV-20"...

KK

OMG KasinoKing I am such a dik at times. That is exactly why I posted here asking for 2nd opinions/advice before complaining about it. I cant read my own deposit history. I thought the Bombastic Free Spins was a $31 deposit. Thank you sooo much for taking the time to point that out to me. Now with egg on my face Im going to crawl away to my corner. Thanking you very much again.

My sincerest apologies to Fair Go Casino. Im so glad I didnt have a full on tanty before seeking advice from somebody wiser then myself. I will now come and have a flutter after winning on Ghost Ship at another Casino I am keen to give it a hit. Sorry guys

 

[Monty1511]

Hi all, I'm a newbie so please forgive me if I sound a bit strange. I registered with FairGo a few months back and initially had a few substantial wins ($$$$) on three separate occasions. On my first attempt to withdraw funds I encountered extreme difficulties in any attempt in communicating with Customer support, until I rung from a phone not registered to my account to which the call was promptly answered??????? following this initial set back the 2nd requested withdrawal was without an issue, however my 3rd withdrawal attempt was strange to say the least. Upon attempting to request the withdrawal my account balance showed a $$$ but the amount I was able to withdraw was $0, this appeared strange to me as up until this point I have never once accepted any bonuses, free spins or other free offers presented to me. I had only wagered on funds I deposited. This issue was addressed and corrected 2 days following an email i sent. As I said I'm new to all this so i'm not sure if its a regular technical glitch?????
Following this it appeared my luck was to change dramatically as all future wagering returned a minimal to say the least, this included the features on various games, as they only returned a win between $ and $ regardless of game, feature or free spins awarded. To only return an amount between $ and $ every time didn't appear at all random to me. Now as previously stated I'm new to online casinos but it appeared weird. Maybe and quiet possibly because lady luck left my side. I don't know nor will I ever know but just weird enough for me to requested closure of my account.