- Joined
- Jan 11, 2008
- Location
- Warrington, UK
Whilst i expect a decision soon, I thought I would start this thread. Obviously no names at the moment but I wonder what people think of the following:-
I took a bonus and shortly into the wagering requirement I realise I have played a slot game which was not allowed. I had started with $82 (inc bonus) and I was down to $50. I stopped playing and emailed support acknowledging my error and asking what I should do or what they would do.
The reply stated that normally they would remove the bonus but as that would leave me with next to nothing, as long as I played allowed games only from now on they would honour the coupon. I thanked them and continued to play. I still had around 75% of WR to go but as luck would have it I turned the remaining $50 into $425.
At 11.56 tonight my withdrawal was disallowed due to playing a wrong slot (which I didn't win on lol). I have replied stating that the email response from their support department was available for her to see but it would also be available for the complaints authority and the gaming community as a whole if necessary.
Within minutes I had a response stating she would speak to the support department. Now will I get paid, or not.
1) I acknowledged the incorrect play early on
2) Support replied that I was allowed to continue and they would honour the coupon
edit: 3) Just checked my neteller account and I have been paid but it was an hour and a half before they sent the email saying it had been denied (confused.com)
Seems black and white to me. Views anyone
I took a bonus and shortly into the wagering requirement I realise I have played a slot game which was not allowed. I had started with $82 (inc bonus) and I was down to $50. I stopped playing and emailed support acknowledging my error and asking what I should do or what they would do.
The reply stated that normally they would remove the bonus but as that would leave me with next to nothing, as long as I played allowed games only from now on they would honour the coupon. I thanked them and continued to play. I still had around 75% of WR to go but as luck would have it I turned the remaining $50 into $425.
At 11.56 tonight my withdrawal was disallowed due to playing a wrong slot (which I didn't win on lol). I have replied stating that the email response from their support department was available for her to see but it would also be available for the complaints authority and the gaming community as a whole if necessary.
Within minutes I had a response stating she would speak to the support department. Now will I get paid, or not.
1) I acknowledged the incorrect play early on
2) Support replied that I was allowed to continue and they would honour the coupon
edit: 3) Just checked my neteller account and I have been paid but it was an hour and a half before they sent the email saying it had been denied (confused.com)
Seems black and white to me. Views anyone
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