Hi everyone, I wanted to share my direct experience with Dorados (and their sister site, Big Pirate) so members here have the full picture before depositing…
Back in June 2026, I deposited roughly $4,100 on Dorados, and the software repeatedly froze and disconnected immediately after deducting my balance. When I brought this up with chat support and my VIP manager, I got stuck in a total loop. Support kept demanding spin-by-spin details from a game history page that literally wouldn't load past my most recent records. When I formally requested my session and transaction logs, they ignored the dates I actually reported and sent me data for two random days I hadn't even asked about.
They ignored my dispute for months until I finally moved forward with a formal arbitration claim, which is what suddenly got them to reach out on September 30, 2026, with a partial refund offer. However, the entire time I was negotiating with Dorados throughout October and November, their at then undisclosed sister site, Big Pirate, was actively taking my deposits—while simultaneously stalling a $50,000 SC redemption of mine through unnecessary repeat-verification delays and baiting me with free Sweeps Coins until the balance was played through. Neither site ever disclosed that they are operated by the exact same parent company, Rafflefy Limited.
When Dorados and I finally agreed on a refund amount, they had me sign a waiver, and the only reason I am even able to share my experience and talk about this refund publicly is because they breached that agreement themselves. For weeks, they insisted it was impossible to credit my bank account or card, aggressively pushing me to use Skrill even though I had never used it on their site. Then, in early November, they turned around and refunded $2,500 back to a card—but it wasn't even the card I used on Dorados. It was actually 17 individual refunds for completely separate transactions I had made on Big Pirate. That unapproved, non-compliant refund structure is not only how they breached the agreement, it's also the only reason I found out these two sites are owned by the same company.
My experience with them boils down to broken software, stonewalling support, stalling tactics on redemptions, and zero transparency about who actually owns these platforms. Definitely be careful with your money here.
