Hello.
I know there IS Rep For N1 partners but is there one For rest of them ?
Hello
@curremon ,
First of all, our apologies for the late reply on this matter, as mentioned by
@LadyJelena we had an old account here which was dormant and we just heard about your issue the other day, and since then we have investigated your case to see what actually happened regards to your SOW verification.
Samosa Casino operates under an MGA licence issued to N1 Interactive Limited. Provided that Maltese law has strict regulations designed against money laundering and financial terrorism, casinos operating under an MGA license could at their own discretion require the players to comply with enhanced due diligence procedures by providing proof of source of wealth and source of funds documents.
With this said, you have reached a certain accumulated level of activity in several N1 Interactive Limited licensed casinos, which in turn required us to request these additional documents. All according to MGA license requirements.
I understand that this verification process can be a bit of a pain, and especially to have withdrawal paid from an account which you have not used for a long period of time, however, this is something that we were required to request at this time.
Your withdrawal was paid shortly after you opened this thread and funds should have arrived.
I would also like to thank you for addressing the facts that we had some misinformation on our FAQ page in your language which now has been addressed and changed so that it matches our Payments page.
If you have any other concerns, please feel free to contact us.
Kindest regards,
Anton
SamosaCasino
