Just trying to work something out. Was playing Captain Venture and it was pretty much murdering me for around 200x before throwing a bonus at me. Looked like a decent one too, with retriggers and plenty of smaller wins. Was 30 spins or so in, with 20 or 30 something remaining when I got abruptly disconnected. I've had issues with connection stabilty on Novomatics in particular on this casino, but it's been more of an annoyance than anything.
So I load the thing up again, and my stake is reset, bonus is gone and my balance has reverted to where it was before the bonus started.
I get in touch with the live support and whoever this person is has no interest in trying to explain to me what has happened, and well, just brushes me off with a "unfinished games always resume" and "you're probably on bad wi fi, can I help you with anything else?". I clearly explain to this person that I have no hopes of getting my "lost" winnings, but I do want to know why this happened and how. "Log in and out again". Alright. Thanks. Gee.
I check my game history, and it seems my last registered debit was nearly ten minutes before my first one after loading it up again after disconnecting. Not sure if the wins of the bonus are credited as they come or if they're added up as a single big win at the end on the casino's side. Is it possible to somehow get disconnected from the server, not get booted from the game and literally keep playing offline as if you were still playing as usual? Figured someone here might actually have a definite answer to this.
Never had anything like this happen ever, and I'm at least relieved it wasn't anything huge "lost", but this sure as hell makes me way more nervous about unstable connections when playing slots.
... and of course I went right back in, super pissed off at the game and that absolute tit in live support, and blasted through the rest of my balance in ten minutes tops before closing my account. Explained it all to this guy too. He didn't give a fuck. Fantastic support personnel all around.
So I load the thing up again, and my stake is reset, bonus is gone and my balance has reverted to where it was before the bonus started.
I get in touch with the live support and whoever this person is has no interest in trying to explain to me what has happened, and well, just brushes me off with a "unfinished games always resume" and "you're probably on bad wi fi, can I help you with anything else?". I clearly explain to this person that I have no hopes of getting my "lost" winnings, but I do want to know why this happened and how. "Log in and out again". Alright. Thanks. Gee.
I check my game history, and it seems my last registered debit was nearly ten minutes before my first one after loading it up again after disconnecting. Not sure if the wins of the bonus are credited as they come or if they're added up as a single big win at the end on the casino's side. Is it possible to somehow get disconnected from the server, not get booted from the game and literally keep playing offline as if you were still playing as usual? Figured someone here might actually have a definite answer to this.
Never had anything like this happen ever, and I'm at least relieved it wasn't anything huge "lost", but this sure as hell makes me way more nervous about unstable connections when playing slots.
... and of course I went right back in, super pissed off at the game and that absolute tit in live support, and blasted through the rest of my balance in ten minutes tops before closing my account. Explained it all to this guy too. He didn't give a fuck. Fantastic support personnel all around.
