- Joined
- Jan 11, 2008
- Location
- Warrington, UK
I would appreciate comments on the following, hopefully I can explain it clearly enough.
I play a bonus chip which is a 75% bonus ($10-$100, max coupon amount $75, 20x dep+bonus playthru). So I claim the bonus and go to deposit where it clearly mentions the minimum amount to deposit with the maximum stated as 'unlimited' and the 'max coupon amount of$75 also there in black and white.
I fancied a little more playtime and deposited $150....bonus awarded was $75 as stated. I was going along nicely so decided to check where I was up to on the playthru requirement. So I was expecting to see my playthru set at $4500 (225 x 20)...but no it showed as $5250.
So I decided to drop the casino an email pointing out that there was an error in the playthru calculation as it had given me a play through of 23.33 times d + b. Now if I apply a little maths myself, it seemed, to me anyway, that the system had calculated the 20x as though I had received the full 75% of my deposit, which would have given me a starting balance of $262.50 when I actually got the amount I expected of $225 ($150 plus max coupon amount of $75). I still felt that this was an error.
This was the reply from the casino
Firstly nowhere, anywhere on the coupon information/rules does it state the alternative interpretation of 35x deposit instead of 20x d+b, and secondly it does state max deposit is unlimited but max coupon amount is $75.
So it allows you to deposit more which is risking more of your own cash as the 20x playthru is applied to the extra too.
To cut a long story short my actual playthru has ended up as close to $6000 and I have now put in a withdrawal request. Yes it does state for deposits between 10-100, but it also states when you go to deposit that the max coupon amount is 75 but max deposit is unlimited (and not 100). I received the max coupon amount and took the hit of 20x the extra 50 I deposited.
So in short they have applied an unwritten rule of extra playthru on my own cash. Also by mentioning this 35x playthru in the reply it says to me that they are saying you deposited more so this extra playthru applies and its fine to continue but we are going to penalise you.
Its almost like saying to some one who deposits without a bonus and then saying you can play your own cash with no playthru, but if the amount is greater than $x there will be a WR.
Comments please
(casino is accredited)
I play a bonus chip which is a 75% bonus ($10-$100, max coupon amount $75, 20x dep+bonus playthru). So I claim the bonus and go to deposit where it clearly mentions the minimum amount to deposit with the maximum stated as 'unlimited' and the 'max coupon amount of$75 also there in black and white.
I fancied a little more playtime and deposited $150....bonus awarded was $75 as stated. I was going along nicely so decided to check where I was up to on the playthru requirement. So I was expecting to see my playthru set at $4500 (225 x 20)...but no it showed as $5250.
So I decided to drop the casino an email pointing out that there was an error in the playthru calculation as it had given me a play through of 23.33 times d + b. Now if I apply a little maths myself, it seemed, to me anyway, that the system had calculated the 20x as though I had received the full 75% of my deposit, which would have given me a starting balance of $262.50 when I actually got the amount I expected of $225 ($150 plus max coupon amount of $75). I still felt that this was an error.
This was the reply from the casino
HI Derek
The wagering is based on the deposit
So 20x deposit and bonus is 35x deposit
The rules clearly state to deposit between $10-$100
Regards
Firstly nowhere, anywhere on the coupon information/rules does it state the alternative interpretation of 35x deposit instead of 20x d+b, and secondly it does state max deposit is unlimited but max coupon amount is $75.
So it allows you to deposit more which is risking more of your own cash as the 20x playthru is applied to the extra too.
To cut a long story short my actual playthru has ended up as close to $6000 and I have now put in a withdrawal request. Yes it does state for deposits between 10-100, but it also states when you go to deposit that the max coupon amount is 75 but max deposit is unlimited (and not 100). I received the max coupon amount and took the hit of 20x the extra 50 I deposited.
So in short they have applied an unwritten rule of extra playthru on my own cash. Also by mentioning this 35x playthru in the reply it says to me that they are saying you deposited more so this extra playthru applies and its fine to continue but we are going to penalise you.
Its almost like saying to some one who deposits without a bonus and then saying you can play your own cash with no playthru, but if the amount is greater than $x there will be a WR.
Comments please
(casino is accredited)