Firstly, I am a small stakes player, I deposited £10 at Coral, played for a few hours, withdrew 2 lots of £10 and had about £15 to mess about with.
This dwindled to 74p and I decided to just try Book of Ra on 10p stake.
On the 3rd or 4th spin - happy days it landed 4 books!
Into the free spins, and it gave one of the premium symbols. After 9 spins, it had paid around about £11, which I was very happy with as had been at bust town. I had collected all wins so far, and as per normal for this game, these had shown instantly in my balance, rather than an on going free spin total
The final spin, gave a 20p win and I foolishly decided to have a look at the gamble, pressed red, ace of hearts, pressed collect.
This is where things went very wrong.
The screen flashed up with a message along the lines of "Bet transaction does not exist" and my balance reset to 54p.
I naively assumed that this would refresh, so I took a couple more spins. It didn't and my balance remained paltry.
Ok, these things happen, no drama and I emailed support,
Over the course of the next 8 hours I had an onion discussion by email with about 8 emails in total.
The upshot of this being that apparently
I was lying.
Coral have no record of this particular spin.
Coral have nothing further to say.
I advised, that the money was not an issue per se, and I was more interested on the error message, what it meant, frequency this can occur, etc.
They have not deigned to reply and just keep advising there was no spin.
Has anyone had similar issues on this game?
I found Coral customer service, although rapid, to be unhelpful, condescending, ignorant of the problem, unwilling to acknowledge the error or potential error, unable to read my emails correctly, willing to accuse me of lying and in general a complete waste of space.
I have asked 3 times for manager details, all requests ignored.
The issue is not the money - I'm a slot player after all, but if a massive reputable UK company think this is ok, I'm concerned to say the least.
This dwindled to 74p and I decided to just try Book of Ra on 10p stake.
On the 3rd or 4th spin - happy days it landed 4 books!
Into the free spins, and it gave one of the premium symbols. After 9 spins, it had paid around about £11, which I was very happy with as had been at bust town. I had collected all wins so far, and as per normal for this game, these had shown instantly in my balance, rather than an on going free spin total
The final spin, gave a 20p win and I foolishly decided to have a look at the gamble, pressed red, ace of hearts, pressed collect.
This is where things went very wrong.
The screen flashed up with a message along the lines of "Bet transaction does not exist" and my balance reset to 54p.
I naively assumed that this would refresh, so I took a couple more spins. It didn't and my balance remained paltry.
Ok, these things happen, no drama and I emailed support,
Over the course of the next 8 hours I had an onion discussion by email with about 8 emails in total.
The upshot of this being that apparently
I was lying.
Coral have no record of this particular spin.
Coral have nothing further to say.
I advised, that the money was not an issue per se, and I was more interested on the error message, what it meant, frequency this can occur, etc.
They have not deigned to reply and just keep advising there was no spin.
Has anyone had similar issues on this game?
I found Coral customer service, although rapid, to be unhelpful, condescending, ignorant of the problem, unwilling to acknowledge the error or potential error, unable to read my emails correctly, willing to accuse me of lying and in general a complete waste of space.
I have asked 3 times for manager details, all requests ignored.
The issue is not the money - I'm a slot player after all, but if a massive reputable UK company think this is ok, I'm concerned to say the least.