Club World Casino

[skiny]

Club World casino was voted best casino US friendly?

This casino has No live support. If you click live support you're guaranteed at least a half hour wait and sometimes nobody even responds.

They might be US friendly but they're certainly not player friendly.

 

[CasinoWebCam]

Hi Skiny,

Sorry to hear you're not happy with your experience at Club World.

Just curious, what is their turn-around time on email responses?

24 hours seems to be the accepted industry standard.

Adam S.
CasinoWebCam

 

[anniemac]

I have also noticed the long waits for CS where they use to answer almost immediately. As for me and email, depends on what day of the week you send it. Monday thru Thursday - answered within hrs. Friday thru Sunday - Monday most times. Kinda like their payouts on withdrawals.

 

[winbig]

Hi Skiny,

Sorry to hear you're not happy with your experience at Club World.

Just curious, what is their turn-around time on email responses?

24 hours seems to be the accepted industry standard.

Adam S.
CasinoWebCam

I never knew CasinoWebCam was affiliated with CW...

 

[The Dude]

I never knew CasinoWebCam was affiliated with CW...

They're not. He's just comparing response time.

 

[winbig]

They're not. He's just comparing response time.

Ooooooooops, my bad. I misread it...lol I thought that was weird.

And honestly, if the industry standard is 24 hours, then the industry needs to take a crash course on customer service...there's no reason for any casino to take over 2-4 hours to respond to a player's issues...

Casinos take deposits and allow players to gamble 24/7/365, and their support staff should be manned 24/7/365 as well. If the current staff cannot handle the volume of player's issues, then they (any casino) need to hire more staff to compensate for slow response times.

 

[clubworld]

Hi All,

I have just checked the stats from our Live Support system for the past two months and the average wait time for an operator to respond is 2mins 17secs with 48% of chats being responded to in under 60 seconds.

Skiny, you cannot complain that we are unfriendly - in the past three days our CS advisors have spent 2hours 54mins chatting with you

Kind Regards
Tom

 

[The Dude]

...Skiny, you cannot complain that we are unfriendly - in the past three days our CS advisors have spent 2hours 54mins chatting with you...

Eh??

@skiny - what's up with that? You said:

...This casino has No live support. If you click live support you're guaranteed at least a half hour wait and sometimes nobody even responds...

If you're here just to slag off on people for no reason, you're in the wrong forum.

 

[slotheadlizard]

Half Hour

Now granted, when I'm chatting with CW its usaly to beg for nd chips or special match bonuses (which sometimes they give me) but I'm never on hold more than maybe 4 mins. if its really buzy mayb 8 with an apology.

 

[chuchu59]

Hi All,

I have just checked the stats from our Live Support system for the past two months and the average wait time for an operator to respond is 2mins 17secs with 48% of chats being responded to in under 60 seconds.

Skiny, you cannot complain that we are unfriendly - in the past three days our CS advisors have spent 2hours 54mins chatting with you

Kind Regards
Tom

Can you confirm that most of the time it was mostly chatting and not putting th OP on hold because this could account for the 3 hours of chatting.

 

[clubworld]

Can you confirm that most of the time it was mostly chatting and not putting th OP on hold because this could account for the 3 hours of chatting.

Hello,

Indeed I can, the time I quoted is from when the operator types their first response to when the chat session is closed. There may have been some lulls in the conversation but from scanning the transcripts there were no major pauses.

Kind Regards
Tom

 

[love2winalot]

Hiya: To the Club World rep. I play there over the last few months, but stopped, because i use e wallet to deposit, and the only option is for it to be returned to e wallet when i cash out. They charge %10 to deposit money back into my bank acct.

Is there a way for YOU, at Club World, to send a check, or anything? Thanks.

 

[clubworld]

Hi lovetowinalot,

We always prefer to pay out winnings to the payment method used to fund the account however we can often come to an agreement that suits us both.

Send me your username in a PM and I will see what I can do for you.

Kind Regards
Tom

 

[free bet]

the affiliate manager is a great guy

 

[jas2587]

Hiya: To the Club World rep. I play there over the last few months, but stopped, because i use e wallet to deposit, and the only option is for it to be returned to e wallet when i cash out. They charge %10 to deposit money back into my bank acct.

Is there a way for YOU, at Club World, to send a check, or anything? Thanks.

I use Quicktender to deposit an withdraw

Good Luck

Cindy

 

[Rusty]

Hi All,

I have just checked the stats from our Live Support system for the past two months and the average wait time for an operator to respond is 2mins 17secs with 48% of chats being responded to in under 60 seconds.

Skiny, you cannot complain that we are unfriendly - in the past three days our CS advisors have spent 2hours 54mins chatting with you

Kind Regards
Tom

Personally if I was spending 3 Hours of my life trying to get an issue sorted out I would not be applauding CS.

What was the OPs issue and how was it resolved?
Is this a case of awkward customer or poor CS, that's the issue.

Thanks.

 

[chuchu59]

You may be right Rusty but the OP has not responded since starting the thread and stating there is no live support which simply isnt true. I think he should post what he had experienced in more detail so that we can get a more balanced picture.

 

[slotheadlizard]

Issue

Personally if I was spending 3 Hours of my life trying to get an issue sorted out I would not be applauding CS.

What was the OPs issue and how was it resolved?
Is this a case of awkward customer or poor CS, that's the issue.

Thanks.

I thought the OP's issue was waiting 1/2 hr for a live op to respond. It also sounds like they just posted thinking this info would not be verified, or responded to by CW. I may be way off base. When the OP gets a chance to respond it may clear it all up.

 

[skiny]

Hi All,

I have just checked the stats from our Live Support system for the past two months and the average wait time for an operator to respond is 2mins 17secs with 48% of chats being responded to in under 60 seconds.

Skiny, you cannot complain that we are unfriendly - in the past three days our CS advisors have spent 2hours 54mins chatting with you

Kind Regards
Tom

Yes I did spend quite a bit of time talking to your support staff in the passed couple of days as you mentioned. You left out the fact that during the last conversation that lasted over an hour I said goodbye twice and your staff kept talking. I wasn't the one leading the conversation on. It is true that I can get an email reply usually within 24 hours. Exactly how long I don't know because I normally don't check my email for replies until the following day. My real point was that you advertise 24 hour live support and I can't count the amount of times I've waited literally hours for someone to answer a live support box. Sometimes an answer never comes. And no, I'm not asking for a free anything. I've been offered bonuses on occasion that I took but I don't usually take bonuses even when I deposit.

 

[The Dude]

Personally if I was spending 3 Hours of my life trying to get an issue sorted out I would not be applauding CS.
...

I'm thinking it's not merely getting an issue sorted, many players just like to spend time chatting to the CSRs. It happens a lot, especially when they're cute

 

[RobWin]

I'm thinking it's not merely getting an issue sorted, many players just like to spend time chatting to the CSRs. It happens a lot, especially when they're cute

You must be talking about my Serena...

 

[winbig]

You must be talking about my Serena...

You mean Sharona?



[/derail]