Chance Hill Experience

[The Viking]

Well after signing up few days ago, figure i deposit and take the welcome offer i got in mail yesterday
got the 100% ok and as the mail states 1st deposit: 100% up to 100€ & 75 free spins.
but today i only got 50fs so looks like you send out mail with new offer, but the site is not ready .
also dont know if i take you on more offers as there are way to many of my favorite games missing
in Netent Wild Rocket, Wild Turkey, Lost Island to name a few, also for some reason Creature F T B Lagoon
im not allowed to play for some reason?
MicroG was missing League of Fortune
i always play on or more of thos games when i deposit to a site that mostly have just Micro and Netent games

 

[RichyJ75]

I thought they was not taking U.K players ?

Hope so as I didn't have any problems, messages or issues about being in the UK?

Will have another look in a mo.

 

[rafelito]

Well after signing up few days ago, figure i deposit and take the welcome offer i got in mail yesterday
got the 100% ok and as the mail states 1st deposit: 100% up to 100€ & 75 free spins.
but today i only got 50fs so looks like you send out mail with new offer, but the site is not ready .
also dont know if i take you on more offers as there are way to many of my favorite games missing
in Netent Wild Rocket, Wild Turkey, Lost Island to name a few, also for some reason Creature F T B Lagoon
im not allowed to play for some reason?
MicroG was missing League of Fortune
i always play on or more of thos games when i deposit to a site that mostly have just Micro and Netent games

Just sent you a PM

 

[mina1929]

I also realised there is no Twin Spin, Adventure Palace and a few more I wanted to play

 

[rafelito]

I also realised there is no Twin Spin, Adventure Palace and a few more I wanted to play

Those have now been added for you :notworthy

 

[mina1929]

Those have now been added for you :notworthy

You're so quick, thanks

Have to wait until wed as I lost my deposit playing other games lol

 

[mina1929]

How come a lot of the games were not there before and they are there now?

Did you just waive your magic wand

Well I am starting to like Chance Hill more now

 

[rafelito]

How come a lot of the games were not there before and they are there now?

Did you just waive your magic wand

Well I am starting to like Chance Hill more now

Dear Mina,

Of course might even throw away the RTP switch if you wish

Best,

Rafa

 

[The Viking]

PM answered thanks

Just sent you a PM

 

[The Viking]

jep gotta love this the games i spoke about have also been added

How come a lot of the games were not there before and they are there now?

Did you just waive your magic wand

Well I am starting to like Chance Hill more now

 

[mina1929]

jep gotta love this the games i spoke about have also been added

He is a magician I'm telling you

Because we're so nice he is going to magic our big win this week

 

[RichyJ75]

I received an e-mail from Matilda at Chance Hill earlier - just checking to make sure all is ok and to give me some free spins! She also resolved a little niggle (probably of my own doing!) on my account.

Big thumbs up so far - account opened and verified with ease, withdrawal processed quickly, friendly support/e-mails and a nice pro-active approach.

Credit where credit is due, they are ticking quite a few good boxes.

A nice selection of games, including Endorphina games which don't pop up too often elsewhere?

 

[mina1929]

I also received an email from Matilda given me free spins and I have gone up to a $100 withdrawal

Money was in my Neteller within 10 min

This Casino is getting better and better by the way they look after us is excellent.

 

[The Viking]

also got email yesterday about 15fs but it was on the game Dr. Jekyll & Mr. Hyde
were its impossible to trigger bonus round in 15 spins, as you have to collect poison for trigger
won .30 cents, but like you said Credit where credit is due

I received an e-mail from Matilda at Chance Hill earlier - just checking to make sure all is ok and to give me some free spins! She also resolved a little niggle (probably of my own doing!) on my account.

Big thumbs up so far - account opened and verified with ease, withdrawal processed quickly, friendly support/e-mails and a nice pro-active approach.

Credit where credit is due, they are ticking quite a few good boxes.

A nice selection of games, including Endorphina games which don't pop up too often elsewhere?

 

[spintee]

Had a good butchers around the site and signed up, So far all good, Terms are very clear, None of these pages full of rubbish bullshit, All clear and easy to understand, Not got the full selection of games yet due to the U.K regs but all the deposit limit etc are all in place,

Live help seemed friendly enough, One problem is the games seemed to have run slow, I will have a reboot as computers been on nearly 48hrs and this will not help,

I can see another casino heading for the accredited section

 

[rafelito]

I like the Redesign!!!! looks great!!!! What I like from this caisno is the fast cashout and the good support too!!!!

Dear 1366613,

Thank you for the feedback, we worked really hard on it!

Be on the lookout as by the end of the month we will have many exciting things going on at Chance Hill, such as 7 new game providers and will get our Malta and UK licence!

Best regards,

Rafelito

 

[mina1929]

I hope they do head to the accredited section soon

Live support excellent

The Rep mega excellent

Withdrawals no messing around and quick, verification quick.

Games run smoothly

Another top Casino

 

[spintee]

Dear 1366613,

Thank you for the feedback, we worked really hard on it!

Be on the lookout as by the end of the month we will have many exciting things going on at Chance Hill, such as 7 new game providers and will get our Malta and UK licence!

Best regards,

Rafelito

Can you explain abit please, I will add a screen shot, Email states make first deposit but I already made a first deposit the other week, I also canot play them games as restricted? and I did not receive spins when I deposited but did get the sign up spins

 

[geordiecolin]

Can you explain abit please, I will add a screen shot, Email states make first deposit but I already made a first deposit the other week, I also canot play them games as restricted? and I did not receive spins when I deposited but did get the sign up spins

They do not except UK players until July as they are awaiting their licence

 

[spintee]

They do not except UK players until July as they are awaiting their licence

?

 

[geordiecolin]

I can see that you have deposited but should you have asked to make a withdrawal would they grant it? I spoke with their live CS as I usually do prior to making a first deposit and I was informed very clearly that the UK was not allowed and they where in the process of applying for a UK licence that will be granted in July.

 

[spintee]

I can see that you have deposited but should you have asked to make a withdrawal would they grant it? I spoke with their live CS as I usually do prior to making a first deposit and I was informed very clearly that the UK was not allowed and they where in the process of applying for a UK licence that will be granted in July.

I will take it that you have not read the full thread ? Some one from the U.K have received there cash, Agreed that there not really open to the U.K at the mo and most games are blocked,

They may not be taking U.K now until they get there licence and going by the book, They seem a good site and probably do not want to mess anything up

 

[geordiecolin]

I will take it that you have not read the full thread ? Some one from the U.K have received there cash, Agreed that there not really open to the U.K at the mo and most games are blocked,

They may not be taking U.K now until they get there licence and going by the book, They seem a good site and probably do not want to mess anything up

I read the first page then the last full page. I just fancied trying a new casino this evening with a good sign up bonus. Fed up slightly with my usual haunt

 

[spintee]

I read the first page then the last full page. I just fancied trying a new casino this evening with a good sign up bonus. Fed up slightly with my usual haunt

Yhe, I wasn't being rude when I said about reading the whole thread, I know how you feel about old haunts, Its hard to find a new trusted site now days and when one pops up, NO U.K

 

[geordiecolin]

Yhe, I wasn't being rude when I said about reading the whole thread, I know how you feel about old haunts, Its hard to find a new trusted site now days and when one pops up, NO U.K

It is very confusing when you read posts like post 62 in this thread where a rep is awarding free spins and verifying account details for someone from the UK. With the other posts I did read it looked like a good option.

 

[rafelito]

I read the first page then the last full page. I just fancied trying a new casino this evening with a good sign up bonus. Fed up slightly with my usual haunt

Hello Geordiecolin,

Unfortunately we are not accepting UK players, due to licence issues and that the site is not fully operational in the UK so most of our offer would not be available for UK players.

Anyhow if we have a UK player sign up, as we have not IP restricted it, we will honour their cashouts.

Hopefully by the 1st of July we will have our UK licence and we will have 11 game providers, so you will be able to enjoy our full offer. I will make sure to give you something special to make up for it

Best,

Rafelito

 

[geordiecolin]

Hello Geordiecolin,

Unfortunately we are not accepting UK players, due to licence issues and that the site is not fully operational in the UK so most of our offer would not be available for UK players.

Anyhow if we have a UK player sign up, as we have not IP restricted it, we will honour their cashouts.

Hopefully by the 1st of July we will have our UK licence and we will have 11 game providers, so you will be able to enjoy our full offer. I will make sure to give you something special to make up for it

Best,

Rafelito

Oh,sounds like something to look forward too. Thank you

 

[geordiecolin]

Hello Geordiecolin,

Unfortunately we are not accepting UK players, due to licence issues and that the site is not fully operational in the UK so most of our offer would not be available for UK players.

Anyhow if we have a UK player sign up, as we have not IP restricted it, we will honour their cashouts.

Hopefully by the 1st of July we will have our UK licence and we will have 11 game providers, so you will be able to enjoy our full offer. I will make sure to give you something special to make up for it

Best,

Rafelito

That is very reassuring because my details have been verified and I took the welcome bonus at £20 and I have £270 to play through with £310 in credit

 

[rafelito]

That is very reassuring because my details have been verified and I took the welcome bonus at £20 and I have £270 to play through with £310 in credit

Dear Geordie,

That sounds great! Will make sure it gets processed asap

Congrats and best regards,

Rafelito

 

[geordiecolin]

Thank you Rafa and Matilda for dealing with and processing my withdrawal so quickly. I even won more from the first deposit wager free free spins than the deposit itself as well as over £300 from the 100% first deposit match.
Well worth signing up with Chancehill for the first deposit deal.

 

[geordiecolin]

I can not go without thanking Rafa and Matilda for processing my withdrawal in an alternative manor because UK players are not officially on board until the 1st July. They couldn't have been more helpful and even threw me some free spins for the wait.

 

[mina1929]

I am pretty happy with this Casino myself, everything is simple and no hassles at all plus I had a $1000 withdrawal a couple of weeks ago and was processed quickly.

 

[CasinoLover123]

Is Chance Hill launching a new casino Ikibu?

 

[rafelito]

Hello All,

Just wanted to let you know that we are now live in the UK:notworthy

We have also added PlaynGo, Thunderkick, NYX, ELK games apart from our current providers.

For all Casinomeister players, you will get 20 of Chance Hill's cash spins on Spiñata Grande by going to the live cat and letting our agents know you are coming from Casinomeister. As always all of our free spin winnings are wager free!

If you need anything else, I am always here to help

Best,

Rafelito

 

[geordiecolin]

Congratulations on obtaining your UK licence. Nice promotion

 

[RichyJ75]

Hello All,

Just wanted to let you know that we are now live in the UK:notworthy

We have also added PlaynGo, Thunderkick, NYX, ELK games apart from our current providers.

For all Casinomeister players, you will get 20 of Chance Hill's cash spins on Spiñata Grande by going to the live cat and letting our agents know you are coming from Casinomeister. As always all of our free spin winnings are wager free!

If you need anything else, I am always here to help

Best,

Rafelito

I thought you had been live in UK for a little while now, see my winners screenshots from 1st June!!

Just managed to log on to my account and went through a password change, etc, and now note that my verified docs are missing - do I need to go through verification again? Just curious as you guys have been generous to me again - £20 deposit and withdrawal in place for £220, thank you!!!

 

[RichyJ75]

Ignore my previous post, received funds this morning using Skrill, less than 8 hours after making the request. Spot on!

I'm liking the new design of the website, loads more games.

Keep up the good work!

 

[rafelito]

Ignore my previous post, received funds this morning using Skrill, less than 8 hours after making the request. Spot on!

I'm liking the new design of the website, loads more games.

Keep up the good work!

Thank you RichyJ75, we are still adding more games, Aristocrat should be live today in the UK.

If you need anything I am here to help.

Regards,

Rafelito

 

[asm]

Other than me registering in the middle of the overhaul and thus having to wait for withdrawal(*), this seems like a nice place to play in. I have been chatting with the CS guy and an email conversation with Mathilda, and both gave an absolutely stellar impression. I think I have a good story to corroborate that and I'll certainly post it when the fuss is over and operations are normal/withdrawal processed.


(*)I don't mean this as a knock, I completely understand the wait

 

[asm]

I'll cut a long story short of my pleasant experience here. I deposited money here and didn't really pay attention when looking at the T&C.


Shortly put, I played this and that and some of the games I played were disallowed in the T&C. I got to ~500€ on my deposit on games that were disallowed, and started playing Twin Spin, and hit a 972€ win. So, the casino rep livechats me around the time I am 1000€ balance, and tells me of my error.

So, I've read the horror stories here and thought to myself that I'll be getting my deposit back along with a closed account and a really bad week or two thinking of my f**kup. I thought some of the restrictions (now that I read them with thought ) were kind of silly, but instead of complaining I just thought that I'm an adult, rules are rules and I'll just be polite and suck it up and chalk one up to the experience column. So I just said that I'm sorry and I didn't mean to gain an unfair advantage or anything.

Instead of being meticulous and enforcing their rules to a tee, the CS rep also concluded that I didn't try to cheat and instead of canning my ass out and sucking up the 1000€, they deducted the actual winnings gained from playing the games that were listed as disallowed, and adjusted the WR accordingly. I ended up witdrawing almost a thousand euros afterwards.


I thought this is the best example of fair play and being nice to customers that I've encountered personally over the decade I've been spending money in these places. I've been contemplating quitting slot playing for a while now, but for the time being I will be gambling here if I do gamble, because technically they had all the right to confiscate everything. Friendly customer service and ***actual fair play***.


Lessons to be learned from this story:
1)Be polite
2)Always read the T&C

 

[rafelito]

Thank you for your comments ASM, will let the team know, they will be happy you are pleased with us.

If you need anything I am also available through here for anything you might need

 

[The Dude]

I'm guessing that this casino is ready for Baptism By Fire - which this thread has been turning into. As an administrative action, I've closed this thread until a new one can be opened which would be their official Baptism by Fire thread.