My intention is not to frame anyone, (at this point) I just want to share some thoughts and need some answers and your point of view of this. If needed i can provide screens from emails etc.
I recently sent a bunch of e-mails to casinos asking to be self-excluded/blocked from their sites since im gambling addicted.
The Casinos where i had an account did their job well and blocked me, providing me with useful links ect.
Some casinos said i didn't have any account with them, BUT they will add my details into the system and block me from creating accounts with those details.
And some of the casinos answered "As you have no account registered in our system, we are unable to take any actions."
A little unsure but in total around 30% of the casinos i asked couldn't assist me and help me with the block. Why?
Laziness?
I guess an answer could be that they use different systems ect or something, so maybe they really cant help?
I did also email Everymatrix On Mon, 31 Jul about the same thing, they answered 2017-08-01:
"We have permanently blocked your account.
Regards,
EveryMatrix Self Exclusion Team"
Great! Now i got blocked from pretty many casinos just with one email!?
Fun fact:
One of the casinos that told me they couldn't help me block my details, but using or runs by everymatrix, not sure how it works. Either way I wanted to try if the block worked.
1. I registered myself at the casino, (2017-08-01 22:18) no problem.
2. Try make a deposit, no problem,
3. played a bit ( stupid me i know ) then after a while when i was even i managed to make a withdraw. Half day later i received my money.
How am i suposed to block myself when it seems like it doesn't work? Shouldn't i been blocked already at signing up?
Am i missing something here?
Please feel free to add in with answers or thoughts about my post.
/ Jensa
I recently sent a bunch of e-mails to casinos asking to be self-excluded/blocked from their sites since im gambling addicted.
The Casinos where i had an account did their job well and blocked me, providing me with useful links ect.
Some casinos said i didn't have any account with them, BUT they will add my details into the system and block me from creating accounts with those details.
And some of the casinos answered "As you have no account registered in our system, we are unable to take any actions."
A little unsure but in total around 30% of the casinos i asked couldn't assist me and help me with the block. Why?
Laziness?
I guess an answer could be that they use different systems ect or something, so maybe they really cant help?
I did also email Everymatrix On Mon, 31 Jul about the same thing, they answered 2017-08-01:
"We have permanently blocked your account.
Regards,
EveryMatrix Self Exclusion Team"
Great! Now i got blocked from pretty many casinos just with one email!?
Fun fact:
One of the casinos that told me they couldn't help me block my details, but using or runs by everymatrix, not sure how it works. Either way I wanted to try if the block worked.
1. I registered myself at the casino, (2017-08-01 22:18) no problem.
2. Try make a deposit, no problem,
3. played a bit ( stupid me i know ) then after a while when i was even i managed to make a withdraw. Half day later i received my money.
How am i suposed to block myself when it seems like it doesn't work? Shouldn't i been blocked already at signing up?
Am i missing something here?
Please feel free to add in with answers or thoughts about my post.
/ Jensa