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I think it's a bit unfair to accuse me of griping when most of the posts on the site as a whole are complaining about the unfairness of casino payouts,a lot of them justified too. It really doesn't help to get defensive either to something that's simply an 'airing of my views' like many other posters do daily here. It's important to take the rough with the smooth as part of the site's evolution.I have now been given confirmation payments will be going out this morning.
I understand your frustration @johnnymcc1966, but we are very clear up front that payout times are typically between 10 - 14 days (this one will be one day over).
This particular comp was free to participate in, no actual money had to change hands. This is quite different to a casino, where players have to deposit their own money to play.
Griping like this doesn't overly help, as we have been very clear up front about how long it takes to get your winnings. We are trying our best here, I am communicating any information I can and am chasing regularly to get your all paid your prizes.
Please know that all of us appreciate the contest and enjoy them.I have now been given confirmation payments will be going out this morning.
I understand your frustration @johnnymcc1966, but we are very clear up front that payout times are typically between 10 - 14 days (this one will be one day over).
This particular comp was free to participate in, no actual money had to change hands. This is quite different to a casino, where players have to deposit their own money to play.
Griping like this doesn't overly help, as we have been very clear up front about how long it takes to get your winnings. We are trying our best here, I am communicating any information I can and am chasing regularly to get your all paid your prizes.
I accept your explanation and thank you once again for the comp, but advise you simply put 'faster payouts' on the 'could do better' pile for future comps.
Consider the matter settled and let me say that it's not a personal criticism but simply an attempt to be constructive with any criticism,no more.You make some reasonable points, so fair enough. It perfectly reasonable to vent, I just wanted to be clear that we try and be as upfront as possible when it comes to expectations and we really are on the side of the membership - whether members want to believe it or not.
Myself and the other mods have already pushed to get comp prizes paid out quicker, we tried that last month. Unfortunately we haven't got anywhere with this yet, but we will keep trying.
