Casinomax account closure waiting period

[pokerdan]

Is it ok for a casino to make you wait 48 hours to close your account?

i decided to close my account at casinomax because I haven’t won in months and they won’t give any bonuses or comps. I would rather play elsewhere since most other casinos give back some incentives for being on a losing streak.

Anyways, they said it will take 48 hours to close my account. I have never had to wait for a casino to close my account before. Doesn’t seem right IMO.

weird

 

[goatwack]

It's BS

I've closed probably 15-20 in the last few months and not a single one tried to fob me off with some lame made-up lie

They should close it the moment you ask. In fact *some* will put it on temporary hold, email for further confirmation and reason for closure, and then do it forthwith

 

[sapit222]

@Karolina-CasinoMax

 

[colinsunderland]

It's BS

I've closed probably 15-20 in the last few months and not a single one tried to fob me off with some lame made-up lie

They should close it the moment you ask. In fact *some* will put it on temporary hold, email for further confirmation and reason for closure, and then do it forthwith

Have a go with any using the same license as Playojo, took me months to close mine there! They insisted I had to self exclude until I posted it publicly on here then suddenly they decided I could close it

 

[Luciferssidekick]

I just started Casinomax. I never win either. I am glad they have good customer service.

Closing account- I have no experience on that either,but, I'll keep watching this thread.

 

[Karolina-CasinoMax]

Is it ok for a casino to make you wait 48 hours to close your account?

i decided to close my account at casinomax because I haven’t won in months and they won’t give any bonuses or comps. I would rather play elsewhere since most other casinos give back some incentives for being on a losing streak.

Anyways, they said it will take 48 hours to close my account. I have never had to wait for a casino to close my account before. Doesn’t seem right IMO.

weird

Hi pokerdan,

I just checked the chat transcript with our casino host and looks like the chat has rather unpleasant tone coming from you.

Christopher advised twice that he will forward your account to management for review 1- bonus request (as this was initial chat question) 2 - in regards to account closure ( requested further down the line).

We always advise 48h as the final decision is made by management, due to time differences and working hours it could take up to 48h for management to review the request especially around the weekends.

This process usually is way quicker though. I can see that Christopher locked your account as per your request and forwarded to management.

Any account closure request is treated seriously and reviewed by management here. In most cases account is locked upon request or deposit ability blocked till final decision is made.

Kind Regards,
Karolina

 

[zreb]

Hi pokerdan,

I just checked the chat transcript with our casino host and looks like the chat has rather unpleasant tone coming from you.

Christopher advised twice that he will forward your account to management for review 1- bonus request (as this was initial chat question) 2 - in regards to account closure ( requested further down the line).

We always advise 48h as the final decision is made by management, due to time differences and working hours it could take up to 48h for management to review the request especially around the weekends.

This process usually is way quicker though. I can see that Christopher locked your account as per your request and forwarded to management.

Any account closure request is treated seriously and reviewed by management here. In most cases account is locked upon request or deposit ability blocked till final decision is made.

Kind Regards,
Karolina

If you are unwilling to close it until it's been reviewed, why not at least put a lock on the account that prevents playing and deposits until then? (Though I don't really see why a "review" is necessary if the player said they want it closed, I would be curious of the reasons for this.)

Kind of seems like a bad policy with respect to potential problem gambling (not saying in this particular case, but in general). Someone who requests their account closed is likely not in a mental state where they want to be tempted into depositing any more money, so to make them wait 48 hours could be taking advantage of this, whether or not that is the casino's intent.

 

[Karolina-CasinoMax]

If you are unwilling to close it until it's been reviewed, why not at least put a lock on the account that prevents playing and deposits until then? (Though I don't really see why a "review" is necessary if the player said they want it closed, I would be curious of the reasons for this.)

Kind of seems like a bad policy with respect to potential problem gambling (not saying in this particular case, but in general). Someone who requests their account closed is likely not in a mental state where they want to be tempted into depositing any more money, so to make them wait 48 hours could be taking advantage of this, whether or not that is the casino's intent.

Hi zreb,

I understand what you are saying, there is no doubt that if player request the account closure due to gambling problem we will do it right away. In any other circumstances all accounts are reviewed however deposit options will be locked till manager will review the account.

We not in any circumstances allow problem gamblers to spend more or play if they already notified us about their problem.

Kind Regards,
Karolina

 

[colinsunderland]

Hi zreb,

I understand what you are saying, there is no doubt that if player request the account closure due to gambling problem we will do it right away. In any other circumstances all accounts are reviewed however deposit options will be locked till manager will review the account.

We not in any circumstances allow problem gamblers to spend more or play if they already notified us about their problem.

Kind Regards,
Karolina

Why does it have to be reviewed though, I don't understand that. If I decide to close my account somewhere, why should a manager be able to tell me if I can or can't?

 

[Karolina-CasinoMax]

Why does it have to be reviewed though, I don't understand that. If I decide to close my account somewhere, why should a manager be able to tell me if I can or can't?

Hi colinsunderland,

Players not always say how it is or they may be unhappy at the moment of the request due to bad session or similar.

We always try to understand the reason behind the request. Management has higher authority than the customer support and can review the account in more detail and see if we can help the player in any way.

I believe that this approach is way better than just close and say 'good bye' as we can learn from each other.

Fair enough if player just want to close an account then we will follow their request but before doing so we will always try to find out if there is anything we as a casino can do or improve on in the future.

Kind Regards,
Karolina

 

[dreamguardian1]

I see both sides to this. There have been time that Casinomax frustrates me to no end with their newest games that have crap for returns period constant losting spins but I digress....There are times I have seriously considered closing my casinomax account BUT I just stop playing for a couple months and go back later. Some cant do that and just stop playing they feel that draw and other just get frustrated so I can see both sides to this.

There is also another side to this where if you just messaged a rep at the casino directly ugg i dont do that cause they dont really know us that well all they know is play and deposit history. if i am having a very long losing streak im talking months and low rtp i just message Karolina and go HEY this sucks. And they usually throw me a bone which i lose but it eats up those bad spins for my next deposit

 

[pokerdan]

I asked for my account to be closed. You guys would not close my account. My tone of the discussion I had with support is immaterial. You are just begrudging me because I posted that you guys would not close my account. I will make sure I tell any other casinos that I choose to close my account at that I have a gambling problem just to make sure they close it immediately. This is ridiculous. You guys wouldn't close my account because you hoped I would continue to throw my money away. I am happy I am no longer playing at your site. I wish you guys the best of luck and honestly wish you no ill will. I had a bad experience but others might enjoy themselves. To each his own.

Thanks for finally close my account. I haven't checked if I could still log in but I am assuming it's done.

cheers

 

[pokerdan]

I see both sides to this. There have been time that Casinomax frustrates me to no end with their newest games that have crap for returns period constant losting spins but I digress....There are times I have seriously considered closing my casinomax account BUT I just stop playing for a couple months and go back later. Some cant do that and just stop playing they feel that draw and other just get frustrated so I can see both sides to this.

There is also another side to this where if you just messaged a rep at the casino directly ugg i dont do that cause they dont really know us that well all they know is play and deposit history. if i am having a very long losing streak im talking months and low rtp i just message Karolina and go HEY this sucks. And they usually throw me a bone which i lose but it eats up those bad spins for my next deposit

well, they said they were casino hosts so I contacted them for a comp. Why call themselves casino hosts if they have no ability to grant a player a comp. They have given me comps in the past so I assumed asking them was fine. I understand that a manager has more power but a casino host generally helps VIP or players with comps. At least that's the way it works in Vegas. All my casino hosts always give me comps etc.

 

[zreb]

I asked for my account to be closed. You guys would not close my account. My tone of the discussion I had with support is immaterial. You are just begrudging me because I posted that you guys would not close my account. I will make sure I tell any other casinos that I choose to close my account at that I have a gambling problem just to make sure they close it immediately. This is ridiculous. You guys wouldn't close my account because you hoped I would continue to throw my money away. I am happy I am no longer playing at your site. I wish you guys the best of luck and honestly wish you no ill will. I had a bad experience but others might enjoy themselves. To each his own.

Thanks for finally close my account. I haven't checked if I could still log in but I am assuming it's done.

cheers

While I do think it's not right that they don't close your account, I would be very careful telling casinos you have a gambling problem unless you really believe you do have one. You never know in the future who this information will be shared with, if it could prevent you from playing at other places in the future, or if casino "x" becomes affiliated with some other casino "y" and you don't know about it, it could potentially even be used to deny winnings if they claim you were trying to get around a self-exclusion.

Which is one reason I think the whole "we would close the account immediately if they told us they were a problem gambler" is a bit ridiculous. There are many reasons someone wouldn't want to say they're a problem gambler, distrust of casinos and how they may use this information, simply not wanting to admit such a thing, not even knowing that telling a casino something like this is an option, or even existing somewhere on the scale that doesn't neatly fit into "obvious problem gambler" and "perfectly healthy hobbyist." Problem gambling isn't necessarily a strictly binary "you are or you aren't" sort of thing, people can have occasional control issues without being a perpetual pathological gambler - that's why many casinos offer responsible gambling options, deposit limits, and "take a break" options, because it's completely obvious and everyone knows this.

 

[pokerdan]

While I do think it's not right that they don't close your account, I would be very careful telling casinos you have a gambling problem unless you really believe you do have one. You never know in the future who this information will be shared with, if it could prevent you from playing at other places in the future, or if casino "x" becomes affiliated with some other casino "y" and you don't know about it, it could potentially even be used to deny winnings if they claim you were trying to get around a self-exclusion.

Which is one reason I think the whole "we would close the account immediately if they told us they were a problem gambler" is a bit ridiculous. There are many reasons someone wouldn't want to say they're a problem gambler, distrust of casinos and how they may use this information, simply not wanting to admit such a thing, not even knowing that telling a casino something like this is an option, or even existing somewhere on the scale that doesn't neatly fit into "obvious problem gambler" and "perfectly healthy hobbyist." Problem gambling isn't necessarily a strictly binary "you are or you aren't" sort of thing, people can have occasional control issues without being a perpetual pathological gambler - that's why many casinos offer responsible gambling options, deposit limits, and "take a break" options, because it's completely obvious and everyone knows this.

I never told them I have a gambling problem. I was pointing out that in order to close my account they require you to tell them that. Otherwise you have to wait 48 hours. I waited the 48 hours. I only play for entertainment which is why I closed my account to begin with. I got zero playtime for my money.

Just clarifying because you make good points. It could just be used against you in the future.

thy just hope you will change your mind. All other casinos have responsible gambling options and close accounts immediately

 

[zreb]

Yeah all good, to clarify I was mainly responding to this sentence: "I will make sure I tell any other casinos that I choose to close my account at that I have a gambling problem just to make sure they close it immediately." I just wanted to make sure that others are careful and know if someone really did that, it could have unforeseen consequences in the future unless they are looking to quit altogether. It's unfortunate that someone should have to even consider such a thing to close an account without hassles or waiting periods.

 

[samdog21]

Hi when I closed account at betsafe because they did not honor a promotion they said same shit so I just self exclude forever even got full refund on Mastercard gift card

 

[Karolina-CasinoMax]

I asked for my account to be closed. You guys would not close my account. My tone of the discussion I had with support is immaterial. You are just begrudging me because I posted that you guys would not close my account. I will make sure I tell any other casinos that I choose to close my account at that I have a gambling problem just to make sure they close it immediately. This is ridiculous. You guys wouldn't close my account because you hoped I would continue to throw my money away. I am happy I am no longer playing at your site. I wish you guys the best of luck and honestly wish you no ill will. I had a bad experience but others might enjoy themselves. To each his own.

Thanks for finally close my account. I haven't checked if I could still log in but I am assuming it's done.

cheers

Hi pokerdan,

I do not agree with you here in regards to the conversation tone. I only mentioned that as it wasn't pleasant and there was no chance for the casino host to confirm that he closed your account here and there.

I can confirm that the account was closed few seconds after you ended the chat conversation.

Kind Regards,
Karolina

 

[dreamguardian1]

"All my casino hosts always give me comps etc."
UMMM...OK NOT trying to bash you here but this comes off really just uggg. Each casino is different and each has their own rules about comps. If your RTP is low most casinos will throw you a bone BUT they are not required to. I am one of the last people to advocate on behalf of most casinos but this had me going "houston we have a problem"

 

[Jasminebed]

I have closed three casino accounts, one of them twice! I was upset at Intercasino over a promotional issue, withdrew my funds without playing (cost me $2 too!) and asked for my account to be closed. After some time (more than weeks), I decided to give them another shot, and ended up closing because of poor support. I made sure to tell them exactly why I was unhappy and closing my account.

There was a casino giving a player the runaround about closing their account, so in some effort at solidarity (as the issue involved passwords) I requested an account closure. When it was not done, I told the rep I would be more than willing to PAB, and both myself and the other player had our accounts closed.

The other was Guts. Couple of years back there was a Xmas free spins program, and it was not handled well. While the issue was resolved eventually, there was some emails that disturbed me, and even what was public was pretty unsavoury.

As soon as my payment was received, I closed my account immediately. I told the chat agent I had no disatisfaction with the support, and the manager was well aware of why I was closing my account.

I too have had a chat agent suggest self exclusion when it was not the right way forward.

Oh, I guess there are a couple of places where I closed accounts and opened new ones to overcome technical or currency issues.

 

[pokerdan]

Hi pokerdan,

I do not agree with you here in regards to the conversation tone. I only mentioned that as it wasn't pleasant and there was no chance for the casino host to confirm that he closed your account here and there.

I can confirm that the account was closed few seconds after you ended the chat conversation.

Kind Regards,
Karolina

Thats nice Karolina thanks for making sure my account was closed. You are very helpful

 

[pokerdan]

"All my casino hosts always give me comps etc."
UMMM...OK NOT trying to bash you here but this comes off really just uggg. Each casino is different and each has their own rules about comps. If your RTP is low most casinos will throw you a bone BUT they are not required to. I am one of the last people to advocate on behalf of most casinos but this had me going "houston we have a problem"

I was pointing out the fact support claimed they were casino hosts but then claimed they had no ability to review my account and it would have to be done by a manager. In other words.,.. they are not casino hosts.