Casinojoy. Cryptologic. Warning to the players. Carefully read Terms and Conditions of the bonus, otherwise you may void the winnings.
In early January to deposit 800 euros I received a monthly bonus of 200 euros. I have read in the Terms and Conditions that my favorite game of video poker is allowed for this bonus and start playing in a 5-line JoB. (total bet of 125 euros). I collected Royal Flush and eventually won more than 23,000 euros. After that my account was closed for inspection and I got a letter:
We must inform you that your recent win on Video Poker is being withheld due to a breach of the promotional Terms & Conditions.
This decision has been taken after reviewing your bonus activity to date. As per the Promotional Terms and Conditions, in the interests of fair gaming, players may not place individual bets equal to or in excess of 25% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met, i.e. an individual bet relates to the total amount wagered on one spin of the roulette wheel, one individual hand against the house in table games or blackjack (double up in any individual hand is permitted), one deal of the cards in video poker (no matter how many hands are chosen to play with) and one spin of slots. CasinoJoy reserves the right to refuse withdrawals and lock all accounts of players found abusing this rule.
On the 2nd January you placed bets which were in excess of 25% of the bonus amount you were credited. Therefore the winnings have been removed from your account leaving only your original deposit amount.
You are of course still able to visit the casino and wager on any of our games.
Regards,
CasinoJoy Management
It turns out I did not read to the end of Terms and Conditions and my bet could not exceed 50 euros. I am very sorry that I was deprived of such a big win and I just want to warn other players - very carefully read the rules for the bonus.
In early January to deposit 800 euros I received a monthly bonus of 200 euros. I have read in the Terms and Conditions that my favorite game of video poker is allowed for this bonus and start playing in a 5-line JoB. (total bet of 125 euros). I collected Royal Flush and eventually won more than 23,000 euros. After that my account was closed for inspection and I got a letter:
We must inform you that your recent win on Video Poker is being withheld due to a breach of the promotional Terms & Conditions.
This decision has been taken after reviewing your bonus activity to date. As per the Promotional Terms and Conditions, in the interests of fair gaming, players may not place individual bets equal to or in excess of 25% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met, i.e. an individual bet relates to the total amount wagered on one spin of the roulette wheel, one individual hand against the house in table games or blackjack (double up in any individual hand is permitted), one deal of the cards in video poker (no matter how many hands are chosen to play with) and one spin of slots. CasinoJoy reserves the right to refuse withdrawals and lock all accounts of players found abusing this rule.
On the 2nd January you placed bets which were in excess of 25% of the bonus amount you were credited. Therefore the winnings have been removed from your account leaving only your original deposit amount.
You are of course still able to visit the casino and wager on any of our games.
Regards,
CasinoJoy Management
It turns out I did not read to the end of Terms and Conditions and my bet could not exceed 50 euros. I am very sorry that I was deprived of such a big win and I just want to warn other players - very carefully read the rules for the bonus.